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Position:  IT Analyst

Reports to:  Director, Infrastructure

Department: Infrastructure

Location:  Phoenix, AZ

Position Type:  In Person

Classification: Full-Time; Exempt (Salary)

Summary / Job Objective: 

The IT Analyst provides rapid, first-contact resolution for technical requests received via phone and email. In this role, you will diagnose hardware and software issues, escalate complex cases when necessary, and proactively identify trends to eliminate recurring problems. Responsibilities include configuring desktops and laptops, testing applications, and contributing to our internal knowledge base to improve team efficiency.

Primary Responsibilities: 

• Technical Support: Perform on-site and remote diagnosis and resolution of hardware/software problems for end users.
• Network & Systems: Execute scheduled maintenance, repairs, and new installations of network equipment. Troubleshoot Windows and MacOS clients and servers.
• Security: Monitor security protocols, Audit security measures in the environment, document issues and solutions as required for SOC2 and industry compliance. 
• Data & Inventory: Maintain fixed asset inventory records and ensure system uptime for information architectures. 
• Proactive Strategy: Recommend hardware and software technologies that assist the business and propose alternative methods for information processing.
• Training & Documentation: Train staff on IT hardware and software infrastructure. Document technical processes, procedures, and results.
• Vendor Relations: Serve as a point of contact for IT vendors and service providers regarding hardware, licensing, and connectivity.
• AI Leverage: Utilize AI tools to accelerate technical troubleshooting, automate routine scripting, and streamline documentation creation. 
• Additional tasks as assigned. 

Qualifications: 

• 2+ years of direct IT / Help Desk experience.
• Familiarity with Active Directory, Ubiquiti networking equipment, Google Workspace. Ability to install, configure, and troubleshoot Windows and MacOS clients.
• Proficiency in utilizing AI productivity tools to enhance troubleshooting and improve efficiency. 
• Associate’s Degree or higher preferred.
• Ability to lift up to 50lbs for equipment setup; must have a valid driver’s license and good driving record to support remote locations.

Core Competencies: 

• Communication: Translates complex technical information into actionable business language, both verbally and in writing.
• Agility: Prioritizes and multitasks in fast-paced settings, adjusting quickly to shifting priorities and evolving technologies.
• Initiative: An entrepreneurial self-starter who operates independently to exceed goals.
• Discretion: Proven ability to handle sensitive and confidential information with professionalism.
• Collaboration: Works effectively with others, integrating diverse perspectives to reach common goals.
• Analysis: Leverages analytical skills to identify challenges and generate innovative solutions.
• Service: Anticipates customer needs and consistently exceeds expectations while fostering relationships.
• Decisiveness: Making timely, well-informed decisions that keep projects on task by assessing risks.

Essential Job Functions: 

• Communicate and exchange accurate information clearly with peers, leadership, and external partners.
• Collaborate closely with colleagues and external parties to achieve project goals.
• Operate computers and standard office equipment on a constant basis.
• Assist clients and colleagues via telephone, email, and in-person.
• Occasional evening or weekend work required based on project deadlines or business necessity.
• Maintain a stationary position for extended periods and perform repetitive motions involving wrists, hands, and fingers.

Travel Requirements: 

Occasional: (Overnight trips, roughly 1-2 times per month)

Business Hours: 

Flexible Schedule: Monday-Friday, 8:00am-5:00pm  with a 60 minute lunch break. Start and end times may be adjusted with manager approval, provided core business needs are met.  

Compensation & Benefits: 

Compensation (based on experience)

• Base Salary: $55,000-$65,000 annually
• This is an Exempt position
• Annual Performance Bonus Target: 5%

Benefits

• Employee Benefits (Medical, Dental, Vision, Life Insurance, other)
• 401k with Employer Match
• Paid Time Off
• Paid Parking, if applicable

Location:  2929 N Central Avenue Suite 1400, Phoenix AZ 85012

*This role is an in-office position

Headquartered in Summit, New Jersey, Simplicity Financial Marketing Group Holdings (“Simplicity Group”) is a financial holding company in the independent financial services sector that specializes in the distribution of retirement and financial planning solutions. Simplicity Group and its wholly-owned Broker-Dealer, partners with financial institutions, as well as insurance and investment professionals to help provide consumers with guaranteed income and life insurance products, wealth accumulation strategies, disability, and long-term care protection in support of a holistic financial strategy.

Through its vast distribution network of insurance, wealth, and institutional channels, Simplicity Group has assisted with the placement of more than $14 billion of insurance assets and has $14 billion of assets under management and advisement as of Q2 2026. Simplicity Group is a fast-growing business, focused on organic growth initiatives to help its distribution partners expand their businesses. Simplicity Group has over 1,400 employees and 100 operating subsidiaries. Simplicity Group is owned by two of the leading San Francisco-based financial and tech-enabled services private equity firms and by its operating Partners, who help drive the company’s day-to-day business.

For more information, please visit simplicitygroup.com.