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Quality & Education Supervisor - Revenue Cycle Management (RCM)

University Physicians' Association

Knoxville, TN • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Description

Position Overview

As the Quality & Education Supervisor, you will lead the development and execution of comprehensive training programs across all phases of the healthcare revenue cycle. You'll supervise a team, drive quality initiatives, and partner with leadership to enhance accuracy, efficiency, and regulatory compliance.


This role is ideal for a collaborative leader who thrives in a fast-paced environment and is passionate about continuous improvement and education.


Key Responsibilities
  • Lead & Develop Talent: Supervise, mentor, and coach team members while fostering a culture of accountability and growth
  • Training Strategy & Delivery: Design, implement, and deliver onboarding and ongoing education programs for RCM staff and clients
  • Content Development: Create and maintain up-to-date training materials aligned with coding updates, payer regulations, workflows, and system enhancements
  • Quality Assurance: Oversee QA processes to ensure compliance, accuracy, and adherence to best practices; integrate findings into training improvements
  • Performance Optimization: Analyze metrics, identify gaps, and collaborate with leadership to drive operational excellence
  • Regulatory Awareness: Stay current on industry changes and ensure timely integration into training and processes
  • Reporting & Insights: Track training effectiveness, completion, and staff performance to inform ongoing improvements
  • Cross-Functional Collaboration: Partner with leadership and stakeholders to support strategic initiatives and continuous improvement efforts

Why Join UPA?

At UPA, we value our people and invest in their success. You'll enjoy:

  • Competitive compensation aligned with your experience and expertise
  • Comprehensive benefits package, including:
    • Medical, Dental, and Vision Insurance
    • Generous Paid Time Off, Holidays, and Sick Leave
    • 401(k) with company match and immediate vesting
    • Life Insurance, Disability, and Critical Illness Coverage
  • A supportive, team-oriented culture that prioritizes growth and work-life balance
  • The opportunity to make a meaningful impact in a respected healthcare organization

Requirements

What We're Looking For

  • Strong knowledge of the end-to-end healthcare revenue cycle
  • Proven ability to lead, coach, and develop teams
  • Experience with training development, delivery, and performance improvement
  • Analytical mindset with experience using metrics and reporting to drive decisions
  • Exceptional communication and presentation skills
  • Ability to translate complex concepts into clear, actionable training
  • Highly organized with strong problem-solving abilities
  • Proficiency with Microsoft Office and revenue cycle systems
  • Adaptability in a dynamic, fast-paced environment
Education & Experience
  • High school diploma or equivalent required; additional healthcare or college coursework preferred
  • Experience in revenue cycle operations required
  • Prior supervisory or leadership experience strongly preferred
Make Your Next Move Count

If you're ready to lead, innovate, and make a measurable impact in healthcare operations, apply today and take the next step in your career with UPA.

Apply