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20 Trinityrail Customer Service Representative Jobs Hiring Near You

TrinityRail

Terminal Customer Service

Ferguson, KY · On-site

$13.75 - $18.75/hr

Terminal Customer Service RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer ...

TrinityRail

Terminal Customer Service

Ferguson, KY · On-site

$13.75 - $18.75/hr

RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer service requirements and handles ...

TrinityRail

Terminal Customer Service

Somerset, KY · On-site

$13.75 - $18.75/hr

Terminal Customer Service RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer ...

TrinityRail

Cost Estimator

Shell Rock, IA · On-site

Exhibit Trinity Core Values and TrinityRail Maintenance Services 3 Ts (take care of our people ... Works with customer representatives and railroad personnel as required * Prepares estimates of ...

TrinityRail

Customer Service Administrator

Saginaw, TX · On-site

$16.50 - $22.25/hr

Trinity Industries, Inc. is hiring for an Administrative Assistant, Customer Service Operations . We provide a complete array of railcar maintenance services. The Administrative Assistant provides ...

TrinityRail

Customer Service Administrator

Fort Worth, TX · On-site

$17 - $22.75/hr

Customer Service Administrator Trinity Industries, Inc. is hiring for an Administrative Assistant, Customer Service Operations. We provide a complete array of railcar maintenance services. The ...

TrinityRail

Customer Service Administrator

Saginaw, TX · On-site

$16.50 - $22.25/hr

Trinity Industries, Inc. is hiring for an Administrative Assistant, Customer Service Operations . We provide a complete array of railcar maintenance services. The Administrative Assistant provides ...

TrinityRail

Senior NDT Quality Inspector

Longview, TX · On-site

... customers and fellow employees. • Demonstrated experience operating advanced UT equipment and ... Exhibit Trinity Core Values and TrinityRail Maintenance Services 3 Ts (take care of our people ...

TrinityRail

Security Officer - Overnight Shift

Shell Rock, IA · On-site

$15 - $17.75/hr

TrinityRail Maintenance Services is searching for Security Officer in our Shell Rock, IA plant! As ... Additionally, act as a liaison between customers, visitors and employees, as well as prepare ...

TrinityRail

Security Officer

Fort Worth, TX · On-site

$15.25 - $18.25/hr

... customer service skills. • Prior knowledge of security operations, safety practices in a business and/or manufacturing environment preferred. • Ability to work shift work required; days, swing ...

TrinityRail

Logistics Rate Administrator

Okemos, MI · On-site

$51K - $58K/yr

Handle high volumes of customer rate requests across various lanes and service types. * Provide timely and accurate rate responses aligned with carrier capabilities and client expectations. Freight ...

TrinityRail

Rail Network Coordinator

The Woodlands, TX · On-site

$17.50 - $23.25/hr

Understand railcar operations in order to identify potential issues and navigate customer service issues through to resolution * Utilize a cloud-based railcar tracking system to monitor, identify ...

TrinityRail

Rail Logistics Coordinator

Okemos, MI · On-site

$17.75 - $23.50/hr

Understand railcar operations in order to identify potential issues and navigate customer service issues through to resolution * Utilize a cloud-based railcar tracking system to monitor, identify ...

TrinityRail

Production Supervisor

Cartersville, GA · On-site

Provides quality service by enforcing quality, customer service standards, participate in submitting quality improvements. * Maintains professional and technical knowledge by attending educational ...

TrinityRail

Security Officer (2nd Shift)

Longview, TX · On-site

$14.25 - $17/hr

Strong customer service skills * Prior knowledge of security operations, safety practices in a business and/or manufacturing environment preferred * Ability to work shift work required; days, swing ...

TrinityRail

Rail Logistics Coordinator

Okemos, MI · On-site

$17.75 - $23.50/hr

Understand railcar operations in order to identify potential issues and navigate customer service issues through to resolution * Utilize a cloud-based railcar tracking system to monitor, identify ...

TrinityRail

Administrator, Accounts Receivable

Dallas, TX · On-site

$19.75 - $26/hr

The Accounts Receivable Administrator is expected to perform all duties with a strong commitment to delivering exceptional service to Trinity Rail's customers. This includes maintaining consistent ...

TrinityRail

NDT Supervisor

Saginaw, TX · On-site

We provide a complete array of railcar maintenance services. In this role the NDT Supervisor will ... and meet or exceed customer expectations for compliance with national, regional, and global ...

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TrinityRail Jobs Information

Do workers at TrinityRail get paid breaks?

Yes. Most people get paid breaks.
83% of people say they get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and April 2026.

Does TrinityRail pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.

At TrinityRail, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
50% of people say they have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between September 2025 and April 2026.

Is the health insurance from TrinityRail affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between September 2025 and April 2026.

Do people get paid time off at TrinityRail?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 6 people who took the Breakroom Quiz between September 2025 and April 2026.

Do workers at TrinityRail worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.

Do TrinityRail workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
60% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it to get time off at TrinityRail?

Most people find it easy to get time off.
71% of people report it’s easy to get time off.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and April 2026.

Do TrinityRail managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
60% of people say their manager changes their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.

Do jobs at TrinityRail spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it to take sick days at TrinityRail?

Most people find it easy to take sick days.
86% of people report that it’s easy to take time off if they are sick.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people think TrinityRail is a safe place to work?

Most people don't feel safe in their workplace.
71% of people report that their workplace isn’t safe.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at TrinityRail feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
57% of people say they’re not treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at TrinityRail get to take their breaks without interruption?

Only some people get breaks without interruption.
57% of people report that their breaks get interrupted.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and April 2026.

Is it stressful to work at TrinityRail?

Most people feel stressed here.
100% of people say they often feel stressed at work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at TrinityRail recommend working with their team?

Not many people recommend working with their team.
100% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people get enough training when they start at TrinityRail?

Some people didn’t get enough training when they started.
50% of people report they didn’t get enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people get support to advance at TrinityRail?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people think TrinityRail’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers feel well informed about how TrinityRail is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and April 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Trinityrail?

What are the most popular categories at Trinityrail?

Infographic showing various Customer Service Representative job openings at Trinityrail in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Terminal Customer Service

Ferguson, KY • On-site

TrinityRail
See more jobs at TrinityRailexternal

$13.75 - $18.75/hr

Other

Re-posted 23 days ago

TrinityRail rating

6.3

Company rating: 6.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

142nd of 178 rated vehicle equipment hire

Job description

Terminal Customer Service

RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer service requirements and handles general office tasks including BOL processing and some accounting-type functions. What you'll do:

  • Customer Service, intake of BOLs, and commodities being delivered or transferred
  • Fulfill daily workload and tasks delegated by manager/cross-train as necessary
  • Enforces safety policies and procedures with other employees and visitors to the facility
  • Updating and maintaining customer databases
  • Monitoring and ordering customer inventory
  • Maintaining filing systems
  • Maintain and communicate customer inventory information
  • Compiling records of office duties and activities
  • Handling inquiries and incoming customer work order requests
  • Reviewing files and records to answer customer requests for information
  • Checking and distributing documents and correspondence
  • Photocopying, scanning, faxing, and sending emails
  • Organizing and scheduling customer work orders
  • Interacts with customers, railroad crews, and visitors
  • Answer phone calls for the facility
  • Utilizing an inventory tracking system
  • Work in trailer or building on railroad terminal property. No exposure to extreme heat, cold, noise or chemicals or hazardous equipment. Performs all other duties as assigned

Qualifications What you'll need:

  • High school diploma or GED equivalent
  • Valid Driver License
  • Five (5) + years of experience in an Office setting, rail experience a plus
  • Ability to understand and follow operating procedures and policies
  • Committed to understanding client needs, responding effectively, and ensuring satisfaction
  • Ability to actively engage in conversations to communicate with economy and clarity, clearly understand the message and intent, and receive and process feedback.
  • Proficient computer skills with Excel, Microsoft Word, and Outlook
  • Knowledge of office and business practices, equipment, and procedures
  • Good conflict resolution skills
  • Able to pay close attention to details and identify and correct mistakes
  • Must possess good organizational skills
  • Ability to perform work safely and productively

What TrinityRail employees say

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Benefits

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