2 Tricore Customer Service Representative Jobs Hiring Near You

Are you ready to help lead the way to better health?

A career at New Mexico’s largest laboratory means you’re pivotal to advancing medicine and creating healthier communities. But we’re also dedicated to improving the wellness of our employees. With excellent benefits, a culture of integrity, strong work/life balance, and numerous opportunities for career advancement and professional development, we’re confident you’ll love working at TriCore.

Benefits

• Robust medical, dental, vision, life insurance, and many supplemental plans
• 401(k) Retirement Plan with employer matching
• Lucrative Paid Time Off (PTO) and nine paid holidays per year

Manager, Laboratory Operations, Level I - Roswell, (1664)

Scheduled Shift: Monday-Friday 0800-1700 with holidays, on-call, and other shifts as needed.

Location: Roswell

JOB SUMMARY

Responsible for the day-to-day management and operation of a hospital laboratory, cancer center laboratory or clinical laboratory and associated services. Serves as the operational partner to the CLIA Medical Director and is accountable for laboratory staffing, quality, regulatory compliance, financial performance, and customer service. Represents the laboratory in hospital leadership activities and to commercial clients. Ensures laboratory services meet patient care, operational, regulatory, and organizational requirements. Serves as the CLIA General Supervisor designee and performs bench duties as needed to support laboratory operations.

ESSENTIAL FUNCTIONS

• Responsible for the selection, development, competency assessment, performance coaching, and evaluation of laboratory staff.
• Schedule and deploy staff to meet patient care needs, workload demands, and productivity expectations.
• Communicate and implement laboratory policies, procedures, operational changes, and organizational initiatives. Maintain regular two-way communication with employees, encouraging feedback, discussion, and idea sharing.
• Establish high employee engagement by fostering a culture of respect, inclusion, accountability, and continuous improvement; recognizing and celebrating employee achievements and contributions in a timely and meaningful manner; and addressing employee concerns proactively.
• Lead by example, demonstrating behaviors that align with the iCare values.
• Serve as the CLIA General Supervisor designee and perform laboratory testing as needed to support operations and maintain service levels.
• Ensure laboratory equipment and instrumentation are properly maintained and functioning to support safe and effective operations.
• Ensure adequate supplies, reagents, and inventory are available to support uninterrupted laboratory services.
• Ensure quality control and proficiency testing activities are performed, evaluated, documented, and that appropriate corrective actions are implemented when necessary.
• Monitor quality indicators, implement corrective actions within scope, and collaborate with the Medical Director and Quality teams to achieve quality improvement goals.
• Maintain inspection readiness and ensure compliance with all applicable regulatory, accreditation, and organizational requirements.
• Represent the laboratory at hospital committees, leadership meetings, and multidisciplinary workgroups.
• Participate in Patient Process Improvement initiatives and support organizational quality and patient safety objectives.
• Develop and manage departmental budgets, review monthly financial performance, and ensure responsible stewardship of resources.
• Performs other duties as assigned.

MINIMUM EDUCATION

Meet one of the following:

• Associate degree in a laboratory science or medical technology, or equivalent.
• Bachelor's Degree in biological sciences, chemical sciences, laboratory sciences, or equivalent.
• Completion of an official U.S. military medical laboratory procedures training course of at least 50 weeks duration and having held the military enlisted occupational specialty of Medical Laboratory Specialist (Laboratory Technician)

MINIMUM EXPERIENCE

Two (2) years relevant high-complexity clinical laboratory experience.

OTHER REQUIREMENTSPREFERENCES

• Previous supervisory, lead, charge technologist, or management experience.
• Applicable certification (ASCP, AMT, or equivalent) as required by assigned laboratory discipline.