Customer Success Manager
Raleigh, NC · On-site
Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight. * Comfort with health scoring, churn-risk analysis, and customer journey mapping.
60 Totango Jobs Hiring Near You
Customer Success Manager
Raleigh, NC · On-site
Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight. * Comfort with health scoring, churn-risk analysis, and customer journey mapping.
Customer Success Manager
Miami, FL · On-site
Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight. * Comfort with health scoring, churn-risk analysis, and customer journey mapping.
Customer Success Manager
Miami, FL · On-site
Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight. * Comfort with health scoring, churn-risk analysis, and customer journey mapping.
Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight. * Comfort with health scoring, churn-risk analysis, and customer journey mapping.
Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight. * Comfort with health scoring, churn-risk analysis, and customer journey mapping.
Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight. * Comfort with health scoring, churn-risk analysis, and customer journey mapping.
Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight. * Comfort with health scoring, churn-risk analysis, and customer journey mapping.
Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight. * Comfort with health scoring, churn-risk analysis, and customer journey mapping.
Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight. * Comfort with health scoring, churn-risk analysis, and customer journey mapping.
Customer Success Manager
New York, NY · On-site
Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight. * Comfort with health scoring, churn-risk analysis, and customer journey mapping.
Customer Success Manager
New York, NY · On-site
Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight. * Comfort with health scoring, churn-risk analysis, and customer journey mapping.
Customer Success Manager
Boston, MA · On-site
Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight. * Comfort with health scoring, churn-risk analysis, and customer journey mapping.
Customer Success Manager
Boston, MA · On-site
Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight. * Comfort with health scoring, churn-risk analysis, and customer journey mapping.
Customer Success Manager
Miami, FL · On-site
Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight. * Comfort with health scoring, churn-risk analysis, and customer journey mapping.
Customer Success Manager
Miami, FL · On-site
Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight. * Comfort with health scoring, churn-risk analysis, and customer journey mapping.
Deep familiarity with Salesforce and a Customer Success platform (Gainsight, Totango, Planhat, or similar). * Fluency in core post-sales metrics - GRR, NRR, churn, downsell, health scoring ...
Deep familiarity with Salesforce and a Customer Success platform (Gainsight, Totango, Planhat, or similar). * Fluency in core post-sales metrics - GRR, NRR, churn, downsell, health scoring ...
Strong experience with customer success platforms (Gainsight, Totango, ChurnZero, or similar). * Highly data-driven, comfortable with experimentation, automation, and iterative improvement.
Strong experience with customer success platforms (Gainsight, Totango, ChurnZero, or similar). * Highly data-driven, comfortable with experimentation, automation, and iterative improvement.
Experience with platforms such as Gainsight, Salesforce, Totango in an analytics or reporting context * Familiarity with legal tech, professional services technology, or enterprise content management
Experience with platforms such as Gainsight, Salesforce, Totango in an analytics or reporting context * Familiarity with legal tech, professional services technology, or enterprise content management
Customer Success Manager
Oklahoma City, OK · On-site
$75K - $120K/yr
Familiarity with customer success platforms such as Gainsight, ChurnZero, or Totango. * Experience with business intelligence tools such as Tableau or Power BI. Required Skills * Customer ...
Customer Success Manager
Oklahoma City, OK · On-site
$75K - $120K/yr
Familiarity with customer success platforms such as Gainsight, ChurnZero, or Totango. * Experience with business intelligence tools such as Tableau or Power BI. Required Skills * Customer ...
Customer Success Manager
Manhattan, NY · On-site
Customer Relationship Management (CRM) * Customer Success Platforms (e.g., Gainsight, Totango, ChurnZero) * Salesforce or HubSpot CRM * Microsoft Office Suite and Google Workspace * Data analysis and ...
Customer Success Manager
Manhattan, NY · On-site
Customer Relationship Management (CRM) * Customer Success Platforms (e.g., Gainsight, Totango, ChurnZero) * Salesforce or HubSpot CRM * Microsoft Office Suite and Google Workspace * Data analysis and ...
Customer Success Manager
Manhattan, NY · On-site
Customer Relationship Management (CRM) * Customer Success Platforms (e.g., Gainsight, Totango, ChurnZero) * Salesforce or HubSpot CRM * Microsoft Office Suite and Google Workspace * Data analysis and ...
Customer Success Manager
Manhattan, NY · On-site
Customer Relationship Management (CRM) * Customer Success Platforms (e.g., Gainsight, Totango, ChurnZero) * Salesforce or HubSpot CRM * Microsoft Office Suite and Google Workspace * Data analysis and ...
Proficiency in Salesforce or comparable CRM for pipeline management, health scoring, and forecasting; comfort with CS platforms (Gainsight, Totango, ChurnZero) is a plus. * Familiarity with data ...
Proficiency in Salesforce or comparable CRM for pipeline management, health scoring, and forecasting; comfort with CS platforms (Gainsight, Totango, ChurnZero) is a plus. * Familiarity with data ...
Customer Relationship Management (CRM) * Customer Success Platforms (e.g., Gainsight, Totango, ChurnZero) * Salesforce or HubSpot CRM * Microsoft Office Suite and Google Workspace * Data analysis and ...
Customer Relationship Management (CRM) * Customer Success Platforms (e.g., Gainsight, Totango, ChurnZero) * Salesforce or HubSpot CRM * Microsoft Office Suite and Google Workspace * Data analysis and ...
Proficiency in Salesforce or comparable CRM for pipeline management, health scoring, and forecasting; comfort with CS platforms (Gainsight, Totango, ChurnZero) is a plus. * Familiarity with data ...
Proficiency in Salesforce or comparable CRM for pipeline management, health scoring, and forecasting; comfort with CS platforms (Gainsight, Totango, ChurnZero) is a plus. * Familiarity with data ...
Director, Internal Technology and Delivery
Denver, CO · On-site
$146K - $177K/yr
Customer Success Management Tools (Gainsight, Totango) * Integration and Middleware Platforms (Boomi, MuleSoft, Workato) * Proven track record of internal customer management and cross-functional ...
Director, Internal Technology and Delivery
Denver, CO · On-site
$146K - $177K/yr
Customer Success Management Tools (Gainsight, Totango) * Integration and Middleware Platforms (Boomi, MuleSoft, Workato) * Proven track record of internal customer management and cross-functional ...
Experience with Customer Success platforms (e.g., Gainsight,Totango) and CRM systems (e.g., Salesforce). * Data-driven mindset with the ability to analyze KPIs and make informed decisions.
Experience with Customer Success platforms (e.g., Gainsight,Totango) and CRM systems (e.g., Salesforce). * Data-driven mindset with the ability to analyze KPIs and make informed decisions.
Customer Success Manager
Tampa, FL · Remote
Proficiency with CS platforms (e.g., Gainsight, Totango, ChurnZero) is a plus * Experience in benefits administration, HR technology, or a related regulated industry is a plus * Experience using ...
Customer Success Manager
Tampa, FL · Remote
Proficiency with CS platforms (e.g., Gainsight, Totango, ChurnZero) is a plus * Experience in benefits administration, HR technology, or a related regulated industry is a plus * Experience using ...
Full-time
Posted 5 days ago
Job description
Established in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $85M in funding and rallying a dedicated team of 120 industry professionals. Our vision is to foster a safer digital landscape for small and medium businesses across the globe. To this end, we introduced our comprehensive all-in-one platform, and continue to grow and expand our team, our partnerships and our revenue.
Customer Success at Guardz is being rebuilt around AI, data, and digital-first engagement, and this role sits at the center of that shift. Playbooks are still being written and automation is actively being developed, so we're looking for someone who takes action without waiting for perfect structure - sharp, curious, accountable, and energized by building. You'll own a portfolio of MSP accounts end-to-end and be measured on retention, adoption, time-to-value, and expansion.
Responsibilities:
- Own a portfolio of MSP accounts from post-sales handoff through onboarding, adoption, renewal, and expansion.
- Lead onboarding, adoption check-ins, business reviews, and renewals with clear agendas and documented next steps.
- Guide new partners to first value and monitor adoption to catch risk before it affects renewals.
- Use health scores, usage data, and AI-generated insights to prioritize outreach and own resolution plans for at-risk accounts.
- Identify and qualify expansion opportunities, leading upsell conversations in partnership with Sales.
- Pilot AI-enabled CS workflows and help build the playbooks and processes that scale the team.
Requirements:
- 3+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS.
- Experience managing a high-velocity, full-lifecycle customer base across low-touch engagement models.
- Proven ability to manage a book of business — driving retention, spotting expansion, and owning outcomes.
- Comfort using data, dashboards, and customer signals to prioritize work and make decisions.
- Strong written and verbal communication, with the ability to build trust with owners, technical leads, and decision-makers.
- Strong presentation and facilitation skills across trainings, business reviews, and executive conversations.
- High agency and follow-through: you close loops, keep commitments, and hold yourself accountable.
Preferred Qualifications:
- Experience with MSPs, MSSPs, channel partners, or technology resellers.
- Hands-on use of AI tools as part of a CS workflow (Claude a plus).
- Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight.
- Comfort with health scoring, churn-risk analysis, and customer journey mapping.