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Treatment Coordinator

Covina, CA · On-site

$20 - $25.75/hr

Treatment Coordinator Dental Group of Covina • Covina, CA 91722, USA Job Title: Patient Ambassador Company: West Coast Dental Employment Type: Full-Time Job Summary The Patient Ambassador is a ...

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Dentist

Phoenix, AZ · Hybrid

$109 - $120/hr

Dental Professional Opportunity We are seeking a skilled and passionate dental professional with 6+ years of experience to join our thriving practice. If you thrive in a collaborative, patient-first ...

Toothio

Dental Hygienist

San Antonio, TX

$55/hr

Dental Hygienist $55.00/hour Texas 1 years minimum * Open Dental * Dentrix * Eaglesoft * Basic Life Support Certificate * CPR Certificate * Registered Dental Hygienist License * Loupes required, we ...

Toothio

Ortho Assistant

Dallas, TX

$25/hr

Ortho Assistant $25.00/hour Texas 3 years minimum * Dentrix * Cloud 9 * Cloud 9 Software * CPR Certificate * Basic Cardiac Life Support * Registered Dental Assistant License * Itero scanning * Pack ...

Toothio

Endodontist Assistant

Santa Monica, CA

Dental Assistant Pay: 45k - 72k annually We are a thriving, high-energy dental practice specializing in endodontics, committed to providing outstanding patient care and continually growing our team ...

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Dentist

Henderson, NV

$120K - $190K/yr

Dental Professional Opportunity Are you a skilled, patient-focused dental professional looking to grow your career in a thriving, team-oriented practice? We are seeking an experienced and motivated ...

Toothio

Dental Hygienist

Annapolis Junction, MD

$65/hr

Dental Hygienist $65.00/hour Maryland 3 years minimum * Dentrix * Open Dental * Registered Dental Hygienist License - MD * Local Anesthesia Qualification * Loupes required, we do not have overhead ...

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Ortho Assistant

Los Lunas, NM

$16 - $23.63/hr

Dental Assistant - Orthodontics The Dental Assistant supports orthodontic care delivery by preparing treatment rooms, patients, instruments, and materials; passing instruments and materials ...

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Treatment Coordinator

Toothio

Covina, CA • On-site

$20 - $25.75/hr

Other

Medical, Dental, Vision, PTO

Posted 13 days ago

Job description

Treatment Coordinator

Dental Group of Covina • Covina, CA 91722, USA

Job Title: Patient Ambassador

Company: West Coast Dental Employment Type: Full-Time

Job Summary

The Patient Ambassador is a results-driven, patient-facing role responsible for increasing case acceptance, driving treatment plan conversions, and enhancing overall patient satisfaction. This position blends exceptional customer service with consultative sales, guiding patients to understand and commit to recommended dental care while supporting office production goals.

Key Responsibilities

  • Deliver a high-energy, welcoming experience that builds trust and encourages patient loyalty
  • Present and explain treatment plans in a clear, confident, and persuasive manner
  • Drive case acceptance by addressing patient concerns, overcoming objections, and emphasizing value
  • Educate patients on the importance of dental health and available treatment options
  • Discuss financial arrangements, insurance benefits, and payment plans to close treatment acceptance
  • Follow up with unscheduled or pending treatment patients to convert opportunities into booked appointments
  • Track and meet individual and team production and conversion goals
  • Identify opportunities to upsell additional services (cosmetic, preventative, or specialty treatments)
  • Maintain consistent communication with providers to align on patient needs and sales strategies
  • Ensure a seamless patient journey from consultation to treatment completion

Qualifications

  • High school diploma or equivalent (college coursework preferred)
  • 1–3+ years of experience in sales, customer service, or dental/medical front office
  • Proven track record in meeting or exceeding sales or conversion targets
  • Experience discussing pricing, financing, or high-value services preferred
  • Familiarity with dental terminology and insurance is a plus

Skills & Competencies

  • Strong consultative sales and closing skills
  • Confidence in discussing finances and handling objections
  • Excellent communication and persuasion abilities
  • Goal-oriented with a competitive, results-driven mindset
  • Ability to build rapport quickly and earn patient trust
  • Strong follow-up and organizational skills
  • Resilience and adaptability in a fast-paced environment

Performance Metrics

  • Case acceptance rate
  • Treatment plan conversion rate
  • Daily/weekly production goals
  • Patient retention and reactivation rates
  • Revenue generated from unscheduled treatment follow-ups

Working Conditions

  • Fast-paced, high-volume dental office
  • Performance-driven environment with measurable goals
  • Flexible hours, including evenings and weekends

Benefits (if applicable)

  • Base pay + performance-based bonuses/commission
  • Health, dental, and vision insurance
  • Paid time off
  • Career advancement opportunities

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