53 Thumbtack Customer Service Representative Jobs Hiring Near You

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we'll build together.

The Customer Acquisition, Growth, and Engagement team (CAGE) is focused on streamlining and innovating around the new and returning user experience for Thumbtack. By adding value for users and meeting their needs, we can activate them as first time customers and convince them to return to Thumbtack to help solve future problems by ensuring their experience was a good one.

We accomplish this by focusing both on getting the fundamentals right around core experiences like login and auth, as well as by building new features that allow us to better understand user needs early in their journey to get them to the right place.

Many of the sorts of changes we're making are unproven, and as a data driven company, we prefer to run experiments that vet our hypotheses. As an engineer, balancing places we can be scrappy to test ideas quickly vs places we need to take more care to exercise engineering rigor and build things the right way is important. Given we have cross functional teams, if you like looking at user problems from a product or design perspective, you'll be a great fit for this.

• Drive iOS feature projects to completion, focusing on the business and customer impact of those projects.

• Break down large projects into concrete deliverables and milestones that make it easy to track progress.

• Work closely with back-end engineers, product managers, designers, data analysts, and other teams to gather feedback, prioritize projects, and deliver solutions.

• Communicate project status to stakeholders, proactively raising potential blockers and other risks.

• Explore new frameworks and processes while also being able to discuss when (or when not) to use them.

• Participate in a culture that values thoughtful code reviews and frequent deployments.

• Passionate iOS engineer with experience building, testing, releasing, and maintaining apps written in Swift or Objective-C.

• Proven track record of shipping consumer-facing apps that users love on the App Store.

• Cross-functional collaboration and communication. We're moving quickly, so it's important for our engineers to communicate their status regularly, proactively bring up potential blockers and risks, and keep our cross-functional partners in the loop.

• For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $180,200.00 - $233,200.00.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we'll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.