35 Theory Customer Service Manager Jobs Hiring Near You

Founded in 1997 by Andrew Rosen, Theory revolutionized womens workwear by developing an innovative stretch fabric that drastically improved a pants performancemaking it both functional and stylish enough to wear to work and beyond.

Continuing the same foundational principles, Theorywhich now includes menswearis committed to creating purposeful designs with exceptional fit and construction. It defines the new modern through its concept of the urban uniform: the belief that cool, expertly tailored pieces made from the best materials have the power to change the way we feel, improve the way we work, and inspire the way we live.

In 2004, Fast Retailing acquired Theory and spurred the brands global expansion. Today, Theory is a leader in Fast Retailings dossier and operates 221 freestanding stores worldwide. Its collaborative relationships with department and specialty stores and its e-commerce business continue to position Theory as a continually expanding, international, omnichannel phenomenon.

From the product to the people, Theory is a company built on integrity and excellence. We believe that the exceptional store experience and customer service made possible by our dynamic retail teams empower every aspect of our business and its future success.

We look forward to receiving your resume.

The Responsibilities:

A Sales Associate works to achieve store sales goals and develop lasting client relationships. Through effective clienteling, the Sales Associate works to create a superior store experience for our clients that results in sales growth. A Sales Associate is also responsible for complying with policy, procedure, and company initiatives.

Business Leader:

Meet personal and store sales and KPI goals

Demonstrate excellent knowledge of the product to support the brand goals

Develop sales techniques that are relevant to the market

Establish and maintains client-base

Leverage company tools, incentives & strategies to support meeting sales goals

People Leader:

Ensure effective communication between managers & other team members

Support keeping other team members motivated and engaged

Contribute new & innovative ideas to support meeting business goals

Resolves client needs quickly and effectively, ensuring customer satisfaction

Participates in all training and development meetings.

Operations Leader:

Ensure all functions of the store are maintained to support a superior shopping-experiences

Uphold store standards and policy and procedures daily

Assist in the maintenance in all areas of stock, shipping, and receiving protocols.

Identify product concerns and communicate inventory needs to support the business goals

Comply with all point of sale register policies and procedures

Customer Focus:

Ensure the highest level of customer service to each and all individuals in the store

Build meaningful relationships with clients through strong-interpersonal skills

Collaborate with all team members to support a superior shopping experience

Be present on and off the floor as a Theory Brand Ambassador

The Essentials:

1-2 years prior work experience in a client-centric, sales environment

Dynamic interpersonal and communication skills, both verbal and written

Independent work ethic, time management skills

Computer skills to operate point of sale system, experiences with teamwork is a plus

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

For information regarding how we handle your personal information and to exercise your rights under the California Consumer Privacy Act, please see our Privacy Policy at Theory.com and Helmutlang.com.