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Power Wellness

Group Exercise Instructor

Pewaukee, WI · On-site

Group Exercise Instructor Location: West Wood Health & Fitness Center Class Format: Any Summary ... customized approach to medical fitness center development and management. Their turnkey method ...

powerwell

$22.50/hr

Group Exercise Instructor Location: Kishwaukee Health & Wellness Center Class Format: Part-time ( ... customized approach to medical fitness center development and management. Their turnkey method ...

powerwell

$22.50/hr

Group Exercise Instructor Location: Kishwaukee Health & Wellness Center Class Format: Part-time ( ... customized approach to medical fitness center development and management. Their turnkey method ...

Power Wellness

Group Exercise Instructor

Huntley, IL · On-site

$22 - $30/hr

Group Exercise Instructor Location: Northwestern Medicine Huntley Health & Fitness Center Hourly ... customized approach to medical fitness center development and management. Their turnkey method ...

Power Wellness

Group Exercise Instructor

Clive, IA · On-site

Group Exercise Instructor Location: MercyOne Health & Fitness Center Summary: Join our team of ... customized approach to medical fitness center development and management. Their turnkey method ...

Power Wellness

Group Exercise Instructor

Ann Arbor, MI · On-site

Group Exercise Instructor Location: The Health and Fitness Center at Washtenaw Community College ... customized approach to medical fitness center development and management. Their turnkey method ...

Power Wellness

Group Exercise Instructor

Dekalb, IL · On-site

$22.50/hr

Group Exercise Instructor Location: Kishwaukee Health & Wellness Center Class Format: Part-time ( ... customized approach to medical fitness center development and management. Their turnkey method ...

Power Wellness

Group Exercise Instructor

Geneva, IL · On-site

$25 - $30/hr

Group Exercise Instructor Location: Delnor Health & Fitness Center Pay Range: $25-$30/hour Summary ... customized approach to medical fitness center development and management. Their turnkey method ...

Power Wellness

Group Exercise Instructor

Albany, NY · On-site

$20/hr

Group Exercise Instructor Location: CDPHP Fitness Connect at the Ciccotti Center Type: Part time ( ... customized approach to medical fitness center development and management. Their turnkey method ...

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Showing results 21-40

Group Sales Coordinator

Cincinnati Zoo & Botanical Garden

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Key responsibilities

  • Support the Group Sales team by managing administrative tasks from booking through visit completion, including quotes, contracts, invoicing, ticket fulfillment, and follow-up.

  • Serve as a key point of contact for booked groups and inquiries, facilitating communication and ensuring smooth visits.

  • Lead the Zoo's birthday party program, including scheduling, coordination, quality assurance, and supervising team members.

Cincinnati Zoo & Botanical Garden rating

6.9

Company rating: 6.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

20th of 37 rated wildlife parks and zoos

Job description

Position Summary: The Group Sales Coordinator is responsible for the administrative and support functions within the Group Sales team, which is responsible for generating revenue and delivering INSPIRED wildlife experiences through the sale of group admission tickets and related products to corporations, businesses, community organizations, travel partners, and other organized non-school groups visiting the Cincinnati Zoo amp; Botanical Garden.
Serving as a key point of contact for booked groups and group sales inquiries, the Coordinator supports the Group Sales Manager throughout the sales and visit-planning process. Job functions include handling guest correspondence, delivering customized ticket packages, hosting day-of zoo experiences, handling third-party ticket administration, and leading our birthday party program.
Responsibilities/Duties (including, but are not limited to):
Group Sales Support amp; Client Service
  • Facilitate excellent communication with new prospects, repeat/booked clients, and internal departments to ensure smooth visits for all groups. Always represents the zoo with professionalism and positivity.
  • Support client retention efforts through timely follow-up to group inquiries, customized recommendations and added value offerings, proactive communication, and exceptional service before, during, and after visits.
  • Collaborate with all internal departments, ensuring the Zoo’s preparedness for group arrivals.
  • Work closely with Visitor Experience to troubleshoot guest concerns and operational issues, escalating complex sales or service matters to the Group Sales Manager, as appropriate.
Sales Administration amp; Fulfillment
  • Manage the administrative fulfillment of group sales from booking through visit completion, including quotes, contracts, invoicing/payments, ticket fulfillment, visit details, internal communication and Event Memo calendar updates, inventory, sponsorship deliverables, and post-visit follow-up.
  • Maintain accurate and timely customer, sales, and activity records in CRM and assist with sales reporting, tracking, and performance metrics.
Ticket amp; Partner Administration
  • Work closely with Zoo's Private Event amp; Catering partner, SSA, to generate group plans and tickets.
  • Handle administrative elements of third-party and other retail ticket distribution programs.
Birthday Party Program amp; Team Leadership
  • Lead the Zoo's birthday party program, including scheduling, customer and internal communication, day-of-coordination, quality assurance, enhancing the experience, and growing revenue.
  • Supervise, schedule, train, and support Birthday Party Coordinators, ensuring consistent service standards and a positive guest experience.
Operational Support amp; Continuous Improvement
  • Maintain Group Sales procedures, resources, templates, and training materials to support consistent and efficient operations.
  • Assist the Group Sales Manager in building efficiencies, enhancing the visitor experience, and implementing industry best practices.
  • Provide support for the Special Events Team, as needed.
  • Perform other duties and special projects that support group sales objectives and the Zoo's mission.
DESIRED QUALIFICATIONS
Education amp; Experience
  • Degree or relevant coursework in Business, Sales, Marketing, Communications, Hospitality, Tourism, or related field is preferred.
  • Proven experience in similar role, administration and/or a customer-facing role is ideal.
  • Previous leadership, supervisory, or team coordination experience preferred.
  • Excellent computer skills required; Familiarity with ticketing, database, CRM systems a plus (i.e. Gateway’s Galaxy and Microsoft Dynamics).
  • Equivalent combinations of education and experience sufficient to successfully perform the essential duties of the job will be considered.
Required Knowledge, Skills amp; Abilities
  • Demonstrated understanding and acceptance of the Core Values and Behaviors of the Cincinnati Zoo amp; Botanical Garden. Lives these on a day-today basis, “Modeling the Way” for others.
  • Have a demonstrated affinity for the Mission of the Cincinnati Zoo amp; Botanical Garden.
  • Customer service and continuous improvement mindset to always enhance the experience for attendees.
  • Excellent attention to detail, project management and interpersonal amp; organizational skills.
  • The ability to meet deadlines and shift priorities in a rapidly changing environment.
  • Must be able to work independently with little supervision but also collaborate in a team setting.
  • Strong oral and written communication skills; strong organizational, teamwork, and customer service skills are essential.
  • Requires a positive individual who is highly professional, motivated, proactive, and helpful, who is able to gain cooperation through expertise, credibility, and building positive working relationships.
  • Appropriate professional appearance, attitude and personality to work effectively with Zoo staff members, guests and the public. Be timely and reliable in attendance and performance.
Working Conditions/Other Requirements
  • Employment is contingent upon successful completion of a post-offer, pre-employment drug amp; nicotine screen, TB test, and background check.
  • While performing the duties of the job, the incumbent is regularly required to stand, walk, and perform physical labor to assist with event set-up.
  • The candidate may be exposed to outside weather conditions.
  • Must be able to lift/move/carry up to 35 pounds without assistance.
  • Must possess a valid driver’s license and be insurable to drive a Zoo vehicle.
  • Ability to work nights/weekends/holidays and long hours, when required for events.
  • Must also have manual dexterity to use a computer mouse and keyboard.
Position Details: This position is full-time, hourly/non-exempt, and eligible for the Zoo's benefit programs for non-union employees at the first of the month following date of hire. We offer a comprehensive benefits package that supports employee “Total-Well-Being,” including affordable medical dental amp; vision coverage; 401(k) plan with company match; flexible spending accounts; company-paid disability amp; life insurance; generous paid time off (PTO), park discounts and free passes.
To apply for this position: Cover letter and resume should be attached to your online application.

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