60 Td Bank Customer Service Representative Jobs Hiring Near You

This role is responsible for managing the credit underwriting and credit administration functions in a region with a larger and more complex portfolio or a specific product vertical within Specialty Banking, consistent with the TD Bank Group Risk Appetite Principles. This includes establishing the credit structure, Borrower Risk Ratings and Facility Risk Ratings for new and existing credit relationships. Directs the Market Credit Managers, or in some cases, Senior Portfolio Specialists, Credit Specialists and Credit Analysts, in the monitoring of loan covenants, loan delinquency, and completion of the annual review and renewal of existing credit relationships. This role works to achieve credit management objectives within the team.

Depth & Scope:

• Leads Market Credit Managers and Senior Portfolio Specialists or, in some cases, a team of Credit Specialists and Analysts
• Manages the credit operational risk of the Region while driving profitable business growth
• Participates early on in deal structure in partnership with Regional Director or Team Lead and Credit Risk Management
• Jointly sponsors and advances transactions with the Regional Director or Team Lead during the approval process
• Ensures adherence to Risk Policies, operational risk processes, policies, and practices and drives business successes
• Assists in executing the region's business plan by ensuring the region's timely and consistent underwriting and closing of new and existing credit relationships within the business unit, consistent with the TD Bank Group Risk Appetite Principles and credit policies/underwriting guidelines
• Ensures the region's applications provide a high quality of risk assessment, credit structure, due diligence, and credit presentation and adhere to AIRB methodology and address TD Bank's profitability objectives
• Directs the completion of annual reviews and renewals of existing credit relationships in a timely manner and in accordance with Credit Policy in order to minimize credit risk
• Directs the review of compliance with loan covenants within the region
• Serves as the leader on commercial loan structuring, pricing models, Risk Adjusted Return on Capital (RAROC), Maestro and loan reporting systems within the region
• Serves as the leader in ensuring the region meets its Business Plan by providing consistent and complete underwriting of new credit relationships
• Manages the appropriate balance between new business development, loan pricing and credit risk within the region
• Working in conjunction with the region, helps structure creative and competitive solutions to meet the more complex and larger customer and prospective needs, consistent with the TD Bank Group Risk Appetite Principles
• Identifies and responds to changes in the macro-economic environment, industry issues and business environment, establishing action plans to address customer issues and priorities
• Escalates credit issues of the region to Regional Director or Team Lead and Credit Risk Management
• Ensures the Credit Management staff within the region is knowledgeable of and operates within the TD Bank Group Risk Appetite Principles and the applicable regulatory and compliance guidelines and procedures, including, but not limited to, Anti-Money Laundering, Privacy, Firewalls, and Systems and Information Security
• Approves new loans and annual reviews within delegated credit approval limits established by TD Bank, NA Loan Policy and makes recommendations on all others
• Interprets and applies TD Bank, NA's credit risk and operational risk management strategies within the team
• Builds and maintains productive relationships with all business partners within the Division and across TD Bank, NA
• Provides leadership and guidance to the Market Credit Managers, Senior Portfolio Specialists, Credit Specialists, Credit Analysts, and Commercial Loan Specialist Teams
• Coaches the Market Credit Managers, Senior Portfolio Specialists, Credit Specialists and Credit Analysts in developing value-added credit solutions for our customers that are consistent with the TD Bank Group Risk Appetite Principles
• Ensures region's response to inquiries and requirements initiated by regulatory agencies, Audit and Credit Risk Review

Education & Experience:

• 4 year Undergraduate degree; advanced degree in financial discipline preferred, other advanced degree considered
• 10+ years' experience in related field
• In-depth understanding of real estate industry, business development techniques and credit decisions
• Demonstrates excellent credit underwriting and administration skills
• Demonstrates superior ability to identify and mitigate risk
• Excellent understanding of value-add credit structuring in a commercial banking environment
• Excellent written and verbal communication skills with understanding of business acumen
• Excellent interpersonal skills
• Customer focused
• Demonstrates ability to lead and manage people
• Demonstrates superior planning and organizational skills
• Proven ability to solve complex problems
• Technologically proficient

Physical Requirements:

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.