ZipRecruiter

Log In

Systems Integration
Systems Integration

60 Systems Integration It Project Manager Jobs Hiring Near You

Systems Integration, Inc.

GSA Team Lead

Kansas City, MO · On-site

$15.50 - $20.25/hr

... and IT services. With decades of experience in IT and systems integration, we have helped US ... Ability to manage customer interactions professionally, efficiently, and with a high degree of ...

Systems Integration Inc

Contact Center Rep

Kansas City, MO · On-site

$17.25 - $22.50/hr

... and IT services. With decades of experience in IT and systems integration, we have helped US ... Tracks case status, routes escalations and uses knowledge management resources within VISION.

Systems Integration, Inc.

Contact Center Rep

Kansas City, MO · On-site

$17.25 - $22.25/hr

... and IT services. With decades of experience in IT and systems integration, we have helped US ... Tracks case status, routes escalations and uses knowledge management resources within VISION.

next page

Showing results 1-20

All JobsSystems Integration JobsSystems Integration It Project Manager Jobs

Systems Integration Jobs Information

What other companies are hiring for It Project Manager jobs?
What are the most popular jobs at Systems Integration?
What are the most popular categories at Systems Integration?
Infographic showing various It Project Manager job openings at Systems Integration in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Temporary. Highlights an 89% Physical, and 11% Remote job distribution.

Federal Contact Center Program Manager

Systems Integration, Inc.

Washington, DC • On-site

Full-time

Re-posted 10 days ago

Job description

Location: Washington DC metro area
Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Federal Contact Center Program Manager to oversee the full execution of a government contact center program, ensuring all project requirements are met and operations run effectively across a workforce of approximately 200 staff. This role directs planning, staffing, financial coordination, performance monitoring, and communication with government officials. The Program Manager ensures the program meets contractual obligations, maintains high-quality service delivery, and drives continuous improvement in processes, technology, and customer experience.
Key Responsibilities:
Program Leadership & Oversight
  • Manage and implement all project requirements for a Contact Center supporting a federal government program.
  • Organize, direct, and coordinate all program support activities, including staffing, operations, and resource planning.
  • Monitor and analyze performance data, reporting results and trends to government leadership.
  • Lead program communications and ensure stakeholders receive clear, timely, and comprehensive updates.

Stakeholder & Government Coordination
  • Serve as the primary point of contact for government program officials regarding project status, issues, and escalations.
  • Keep the Federal Program Director and CORs informed of emerging issues, risks, and operational concerns.
  • Ensure all communications with government stakeholders are accurate, consistent, and aligned with expectations.

Operational & Financial Management
  • Coordinate financial and staffing resources to support program goals and maintain operational readiness.
  • Oversee subcontractor activities to ensure compliance, performance, and alignment with program standards.
  • Prepare operational, management, and financial reports as required.

Training & Process Governance
  • Coordinate training activities to ensure staff remain current on agency programs and customer service requirements.
  • Create, revise, and maintain program SOPs and operational documentation.
  • Manage IT change control requests and ensure updates are communicated and implemented effectively.

Innovation & Continuous Improvement
  • Research emerging contact center technologies and recommend opportunities to enhance program processes and service delivery.
  • Track, report, and communicate the status of ongoing program projects and initiatives.
  • Support continuous improvement efforts to strengthen customer experience and operational efficiency.

Qualifications:
  • Experience managing a contact center operation of approximately 200 staff or larger.
  • Proven leadership experience in program or project management within a government contract or regulated environment.
  • Strong understanding of contact center operations, performance metrics, and customer service best practices.
  • Experience managing budgets, staffing plans, and subcontractor performance.
  • Excellent communication, stakeholder-management, and problem-solving skills.
  • Ability to oversee SOP development, training coordination, and change control processes.
  • PMP certification is a strong plus.
  • Bachelor's degree in Business Administration, Project Management, Public Administration, or a related field.

Must be able to pass a federal background check that inlcudes a credit check.

Apply