2 Syntax Jobs Hiring in Mississauga, ON

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America's largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

The Customer Solution Director plays a critical role within Syntax's SAP Pre-Sales practice, with a particular focus on AMS opportunities. This role leads the presales cycle from a solution and services design perspective, working closely with Sales leaders, Solution Architects, AMS leaders, and industry leads to develop tailored application management solutions. The ideal candidate combines strong functional SAP consulting experience with a service-oriented mindset, excellent communication skills, and the ability to translate client needs into practical, scalable AMS offerings that support long-term success.

Key Responsibilities

• Lead presales activities for assigned AMS opportunities in coordination with the VP of Presales and the AMS Presales Lead.
• Maintain a consistent client presence throughout the sales cycle.
• Participate in opportunity reviews and contribute to solution strategy and positioning.
• Lead RFP responses, including proposal development and AMS bill of materials (BOM) preparation.
• Organize and lead site visits, including agenda setting, team coordination, and execution.
• Lead proposal review sessions and coordinate internal and client meetings as needed.
• Prepare and present service demonstrations and solution presentations.
• Prepare and present final presentations, including decision-support materials and DDA support where applicable.
• Facilitate the transition from presales to AMS delivery and consulting teams through statement of work readiness.
• Identify and communicate gaps or variances between the original proposal and evolving client requirements.
• Collaborate with Account Executives and cross-functional teams to develop strategies that support business success.
• Support solution design with emphasis on service scope, operational feasibility, support model alignment, and long-term client value.
• Contribute to service governance discussions, transition planning, and ongoing engagement models.

Required Qualifications

• Minimum of 5 years of functional SAP consulting experience, ideally with exposure to AMS or application support environments.
• Experience supporting SAP projects or service delivery in complex enterprise environments.
• Strong communication and active listening skills, with the ability to understand client needs and respond effectively.
• Ability to work well under pressure and manage competing priorities.
• Strong client focus, with an emphasis on service quality, responsiveness, and long-term relationships.
• Solution-oriented mindset with the ability to identify challenges and develop effective responses.
• Experience collaborating across sales, presales, delivery, and support teams.
• Strong organizational skills and attention to detail in proposal and presentation development.

Preferred Qualifications

• Experience supporting SAP AMS, application management, or managed services engagements.
• Familiarity with enterprise sales cycles, RFP responses, and services-based solution selling.
• Exposure to SAP S/4HANA and related modernization initiatives.
• Ability to lead client workshops, site visits, and executive-level presentations.
• Experience working with international teams in a managed services environment.
• An appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services.

Education & Certifications

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field preferred.
• SAP certifications or relevant professional credentials are an asset.
• Additional certifications in project management, IT service management, solution consulting, or enterprise architecture are considered an advantage.

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Le Customer Solution Director joue un role essentiel au sein de la pratique SAP Pre-Sales de Syntax, en particulier pour nos opportunites AMS. Ce poste mene le cycle de preselection du point de vue de la conception des solutions et des services, en travaillant en etroite collaboration avec les responsables commerciaux, les architectes de solutions, les responsables AMS et les responsables sectoriels. L'objectif est de developper des solutions de gestion applicative sur mesure, de soutenir l'engagement client et de positionner Syntax pour un succes durable dans les services manages. Le candidat ideal combine une solide experience du conseil fonctionnel SAP avec un etat d'esprit oriente services, d'excellentes competences en communication et la capacite de traduire les besoins des clients en offres AMS pratiques et evolutives.

Responsabilites cles

• Diriger les activites de preselection pour les opportunites AMS attribuees, en coordination avec le VP of Presales et le AMS Presales Lead.
• Maintenir une presence constante aupres des clients tout au long du cycle de vente.
• Participer aux revues d'opportunites et contribuer a la strategie et au positionnement de la solution.
• Diriger les reponses aux RFP, y compris l'elaboration des propositions et la preparation de la nomenclature (BOM) pour les services AMS.
• Organiser et diriger les visites de site, y compris la definition de l'ordre du jour, la coordination des equipes et l'execution.
• Diriger les sessions de revue des propositions et coordonner les reunions internes et avec le client selon les besoins.
• Preparer et presenter les demonstrations de services et les presentations de solutions.
• Preparer et presenter les presentations finales, y compris les supports d'aide a la decision et le DDA le cas echeant.
• Faciliter la transition entre la preselection et les equipes AMS de delivery et de conseil jusqu'a la preparation du statement of work.
• Identifier et communiquer les ecarts ou variations entre la proposition initiale et l'evolution des besoins du client.
• Collaborer avec les Account Executives et les equipes transverses pour elaborer des strategies favorisant le succes des affaires.
• Soutenir la conception de solutions en mettant l'accent sur le perimetre des services, la faisabilite operationnelle, l'alignement du modele de support et la valeur client a long terme.
• Contribuer aux discussions sur la gouvernance des services, la planification de la transition et les modeles d'engagement continus.

Qualifications requises

• Minimum de 5 ans d'experience en conseil fonctionnel SAP, idealement avec une exposition aux environnements AMS ou de support applicatif.
• Experience de soutien a des projets SAP ou a la prestation de services dans des environnements d'entreprise complexes.
• Solides competences en communication et en ecoute active, avec la capacite de comprendre les besoins des clients et d'y repondre.
• Capacite a travailler efficacement sous pression et a gerer des priorites concurrentes.
• Fort esprit oriente client, avec un accent sur la qualite du service, la reactivite et les relations a long terme.
• Approche orientee solutions, avec la capacite d'identifier les defis et de developper des reponses efficaces.
• Experience de travail collaboratif entre les equipes commerciales, preselection, delivery et support.
• Solides competences organisationnelles et souci du detail dans l'elaboration des propositions et des presentations.

Qualifications souhaitees

• Experience de soutien a des engagements SAP AMS, de gestion applicative ou de services manages.
• Familiarite avec les cycles de vente en entreprise, les reponses aux RFP et la vente de solutions basees sur les services.
• Exposition a SAP S/4HANA et aux initiatives de modernisation associees.
• Capacite a diriger des ateliers clients, des visites de site et des presentations au niveau executif.
• Experience de travail avec des equipes internationales dans un environnement de services manages.
• Sensibilite a l'innovation, a l'amelioration continue et aux approches de livraison modernes, y compris l'automatisation et les services assistes par l'IA.

Formation & certifications

• Un baccalaureat en commerce, technologies de l'information, informatique ou dans un domaine connexe est preferable.
• Les certifications SAP ou les titres professionnels pertinents sont un atout.
• Des certifications supplementaires en gestion de projet, gestion des services IT, conseil en solutions ou architecture d'entreprise sont considerees comme un avantage.

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.