Synensys

Synensys is seeking a Biomedical Technician / Equipment Support Specialist – Information Systems to support the Department of Veterans Affairs (VA) under the Biomedical Engineering Technical Professional Support Services (BETPSS) program. The role supports the operation, sustainment, integration, and troubleshooting of clinical information systems and networked medical technologies used across VA medical centers.

The selected candidate will provide technical support for clinical information systems and device integrations including systems such as MUSE Cardiology Information System, Intensive Care Unit Clinical Information Systems (ICU‑CIS), Picture Archiving and Communication Systems (PACS), and other network‑connected diagnostic and therapeutic platforms. The specialist will ensure these systems operate reliably, securely, and in compliance with VA biomedical engineering and cybersecurity requirements.

Responsibilities include installation, configuration, maintenance, and troubleshooting of medical equipment and information systems; supporting system interfaces between medical devices and hospital IT infrastructure; assisting with cybersecurity vulnerability remediation; maintaining accurate device inventory and configuration documentation; and supporting lifecycle sustainment activities for networked medical technologies.

The role requires close coordination with VA Biomedical Engineering staff, clinical personnel, IT operations, and cybersecurity teams to ensure medical systems supporting patient care remain secure, compliant, and fully operational.

Location: Nationwide (VA Medical Centers and Outpatient Clinics)

Employment Type: Full Time / Contract

Seeking a Biomedical Technician / Equipment Support Specialist for Networked Medical Systems to support and maintain information systems (e.g., MUSE, ICU-CIS, PACS) associated with medical devices across VA facilities.

Same education options as above (biomedical technology, electronics, engineering, IT, DoD training, or HTM certificate as outlined above)

Minimum 3 years hospital or healthcare experience with medical equipment maintenance

Minimum 1 year specialized experience with medical information systems and networking

Advanced knowledge of computer/server-based medical devices, proprietary/generic medical software, virus protection, and security tools

Experience in TCP/IP, HL7, DICOM standards, network troubleshooting, VLAN configuration, IP addressing, subnetting, and network security

Ability to maintain, interface, and troubleshoot networked medical equipment and distinguish network from non-network problems

Familiarity with network test equipment and tools

Understanding of regulatory and International Standard Organization (ISO) requirements

Ability to read and interpret technical literature, schematics, and drawings

Familiarity with test equipment setup and use

Understanding of regulatory agencies, industry standards, and ISO requirements

Ability to read and interpret technical literature, schematics, and drawings

Basic networking principles (ACL, TCP/IP, VLAN)

Physical ability to frequently lift objects up to 40 lbs and occasionally more, bend, climb, and work in tight spaces

Strong analytical and communication skills

Must pass VA credentialing and background check, and comply with all safety, infection control, security, and facility policies

Must be able to travel as needed to assigned VA facilities

Personal Protective Equipment (PPE) required at all times

U.S. citizenship or legal work status required

Must be approved by VA/L-COR before start

Synensys offers a comprehensive benefits package that includes medical, dental, vision, life insurance, short and long-term disability plans, paid time off, 10 paid company holidays and a 401(k) with company match.

Synensys is a veteran-owned small business providing consulting, learning, and analytical services to healthcare organizations to improve patient safety, team performance, and other key organizational performance outcomes. Our team is multi-disciplinary, representing extensive experience in medicine, nursing, management, instructional design, customer service, engineering, and information technology.

We have partnered with over 500 healthcare organizations in 14 countries including government, military health, public and private hospitals, clinics, and office-based practices.