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35 Sutherland Business Operations Analyst Jobs Hiring Near You

Sutherland

$17.25 - $23.25/hr

... Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business ... business operations, reinvent experiences, and pioneer new solutions, all provided through a ...

Sutherland

Consultant - Full Stack Developers

... and optimize business operations. Responsibilities : • 8+ years of full stack development ... Sutherland is a digital transformation company that provides business process and technology ...

Sutherland

SAP BTP Lead

Troy, MI

Advanced analytics. For business leaders, these are key factors of success. For us, they're our ... Sutherland Unlocking digital performance. Delivering measurable results Key Responsibilities: * SAP ...

Sutherland

SAP BTP Lead

Troy, MI · On-site

Advanced analytics. For business leaders, these are key factors of success. For us, they're our ... Sutherland Unlocking digital performance. Delivering measurable results Key Responsibilities: * SAP ...

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What are the key skills and qualifications needed to thrive as a Business Operations Analyst, and why are they important?

To thrive as a Business Operations Analyst, you need strong analytical skills, a solid understanding of business processes, and typically a degree in business, finance, or a related field. Familiarity with data analysis tools (like Excel, SQL, or Tableau) and enterprise resource planning (ERP) systems is commonly required. Excellent problem-solving abilities, attention to detail, and effective communication are crucial soft skills that help analysts collaborate across departments. These capabilities are vital for identifying process improvements, supporting data-driven decision-making, and enhancing overall operational efficiency.

What are some common challenges Business Operations Analysts face when balancing multiple projects across departments?

Business Operations Analysts often juggle multiple projects simultaneously, each with its own stakeholders and timelines. A common challenge is aligning priorities and expectations among different departments while maintaining data accuracy and timely delivery of insights. Strong organizational skills and clear communication are essential for managing overlapping deadlines and ensuring that operational improvements are supported by all teams. Proactively setting milestones and regular check-ins can help prevent bottlenecks and facilitate smoother cross-functional collaboration.

What are Business Operations Analysts?

Business Operations Analysts are professionals who evaluate and improve an organization's business processes to increase efficiency and effectiveness. They collect and analyze data, identify areas for improvement, and recommend solutions to optimize operations. Their role often involves collaborating with different departments, developing reports, and supporting decision-making to drive business growth. Business Operations Analysts play a critical part in helping companies streamline workflows and achieve strategic goals.

What is it like to work at Sutherland?

Sutherland is a global company that values diversity, flexibility, and innovation, fostering a dynamic work environment that encourages collaboration and growth.

The company's team structure is often organized into agile teams, working on various projects and initiatives, with a focus on delivering high-quality services to clients across multiple industries. Sutherland's work environment is designed to be adaptable, with flexible work arrangements and opportunities for professional development.

Working at Sutherland may appeal to candidates who are looking for a challenging and rewarding career in a fast-paced, global organization, with opportunities to work on diverse projects, develop new skills, and contribute to the company's mission of delivering exceptional customer experiences.
What other companies are hiring for Business Operations Analyst jobs?
What are the most popular jobs at Sutherland?
Infographic showing various Business Operations Analyst job openings at Sutherland in the United States as of May 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 50% Physical, and 50% Remote job distribution.
Business Development Executive (Remote - US Based)

Business Development Executive (Remote - US Based)

Sutherland

Rochester, NY • On-site, Remote

Full-time

Posted 10 days ago

Job description

Company Description
Sutherland seeks a digitally savvy, data driven Business Development Executive to join our Business Development team. This role is critical to expanding Sutherland's market presence by identifying, qualifying, and advancing new business opportunities with a focus on digital transformation services, AI, automation, and analytics solutions. The ideal candidate will combine strategic consultative selling skills, deep digital acumen, and an ability to engage with C-suite stakeholders, ultimately driving revenue growth and enhancing client partnerships in a highly competitive, technology-driven environment.
Job Description
The Business Development Executive will play a pivotal role in generating pipeline opportunities, qualifying leads, and supporting deal progression within the Business Development (BD) function. Working in close collaboration with marketing, solution teams, and delivery leadership, this role requires a deep understanding of digital customer experience (CX), AI-driven solutions, data analytics, and omnichannel engagement strategies. The executive will leverage market insights, predictive analytics, and customer intelligence to build compelling, data-supported value propositions that drive business impact for clients.
KEY RESPONSIBILITIES:
  • Lead Generation & Qualification: Source and qualify new leads through inbound, outbound, event-driven, and prospecting.
  • Pipeline Management: Build and manage a healthy, balanced, full-funnel sales pipeline across all Sutherland services, ensuring consistent movement of opportunities from prospecting to closure.
  • Consultative Solution Selling: Position Sutherland's digital-first, AI-enabled solutions effectively by understanding client pain points, business needs, and operational challenges.
  • Data-Driven Storytelling: Leverage customer, operational, and market data to present clear, business-impacting value propositions.
  • Client Engagement: Initiate and support executive-level conversations with prospective clients, including CxOs, to influence digital transformation agendas.
  • Market & Competitive Intelligence: Stay ahead of industry trends, competitive movements, and emerging technology innovations to inform sales strategies.
  • Collaboration: Partner with marketing, tech, and delivery teams to align go-to-market (GTM) efforts and craft tailored solutions.
  • Operational Excellence: Track and optimize key KPIs including sales cycle length, proposal-to-win ratios, and conversion rates.

Qualifications
A. Education & Experience
  • Bachelor's or master's degree in business, Data Science, Technology, or related field.
  • Prior experience in a B2B, technology-driven consulting, inside sales, or digital transformation sales environment.
  • Familiarity with BPO, IT services, or enterprise solutions preferred.

B. Critical Competencies
  • Digital & Technology Acumen: Deep understanding of AI, automation, cloud, SaaS, and digital CX platforms.
  • Data-Driven Decision Making: Strong analytical skills with the ability to translate data insights into sales strategies.
  • Consultative Selling & Business Case Development: Ability to develop compelling ROI models and business-impact cases.
  • Market Intelligence: Awareness of industry disruptions, competitor strategies, and digital trends.
  • Customer-Centric Approach: Proficient in customer journey mapping, VoC analysis, and personalization tactics.
  • Agility & Adaptability: Thrive in fast-paced, evolving environments; able to pivot strategies quickly.
  • Stakeholder Management: Capable of building executive-level relationships and driving cross-functional collaboration.
  • Communication & Storytelling: Exceptional skills in presenting data-supported narratives and influencing decision-makers.

Key Result Areas (KRAs):
Measure of Success
  • Pipeline Growth & Health;
    • Growth in qualified opportunities across all services
  • Revenue Generation;
    • New revenue from digital transformation deals, ACV/TCV targets
  • Lead Conversion Rates;
    • Qualified leads, lead-to-opportunity, and opportunity-to-close conversion rates
  • Consultative Sales Impact;
    • Number of consultative engagements and business cases developed
  • CxO-Level Engagements;
    • Number of strategic, executive-level conversations initiated
  • Market Positioning & Thought Leadership;
    • Participation in industry events, publications, and content contributions
  • Sales Cycle Optimization;
    • Reduction in average deal closure time and dwell time within pipeline stages
  • Operational Efficiency;
    • Proposal-to-win ratio improvements, adherence to pipeline progression KPIs
  • Client Retention & Expansion;
    • Growth in upsell/cross-sell opportunities within existing accounts

Additional Information
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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