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60 Support Support Technician Jobs Hiring Near You

Eaglesun Systems

System Support Technician

Gallup, NM · On-site

$50K - $70K/yr

System Support Technician Summary: If you are a motivated and persuasive individual interested in a rewarding new career in technical support of desktop computers, applications, and related ...

TidalHealth

Laboratory Support Technician

Berlin, MD · On-site

$17.74 - $25.72/hr

Laboratory Support Technician Position Summary We are actively seeking a Laboratory Support Technician who will be responsible for the identification, collection, and transport of blood for patients ...

Pyramid Consulting

Support Technician

Anaheim, CA

Immediate need for a talented Support Technician with experience in the Logistics Industry . This is a 06+ Months Contract opportunity with long-term potential and is located in Anaheim, CA. Please ...

Pyramid Consulting

Support Technician

Anaheim, CA

Immediate need for a talented Support Technician with experience in the Logistics Industry . This is a 06+ Months Contract opportunity with long-term potential and is located in Anaheim, CA. Please ...

TEKsystems

Desktop Support Technician

Ithaca, NY

$20 - $27/hr

Desktop Support Technician Location: Ithaca, NY (Onsite) About the Role We are seeking a Desktop Support Technician to provide hands-on technical support in a fast-paced academic and research-focused ...

TidalHealth

Laboratory Support Technician

Berlin, MD · On-site

$17.74 - $25.72/hr

Laboratory Support Technician Position Summary We are actively seeking a Laboratory Support Technician who will be responsible for the identification, collection, and transport of blood for patients ...

Pyramid Consulting

Support Technician

Easton, PA

Immediate need for a talented Support Technician with experience in the Logistics Industry . This is a 06+ Months Contract opportunity with long-term potential and is located in Easton, PA. Please ...

LCP TRACKER INC

Support Technician

New Braunfels, TX · On-site

$21 - $22/hr

Support Technician Company Summary LCPtracker, Inc. is a cloud-based software (SaaS) provider specializing in labor compliance for public works construction projects. Headquartered in Orange, CA ...

Lancesoft

Workstation Support Technician

Topeka, KS · On-site

$23 - $25.90/hr

Contract Role | Workstation Support Technician in Topeka, KS Duration: 1 year contract with possible extension Pay range: $23 - 25.90/hour on w2 The Workstation Support Technician plays a vital role ...

Lancesoft

Workstation Support Technician

Wichita, KS · On-site

$25 - $31/hr

Contract Role | Workstation Support Technician in Wichita, KS Duration: 11 months contract with possible extension Pay range: $25 -31/hour on w2 The Workstation Support Technician plays a vital role ...

BayCare Health System

Support Technician

Tampa, FL · On-site

Environmental Service Technician Position Details: The Environmental Service Technician ... With the support of more than 33,000 team members, we promote a forward-thinking philosophy that ...

LanceSoft

Workstation Support Technician

Wichita, KS · On-site

$25 - $31/hr

Contract Role | Workstation Support Technician in Wichita, KS Duration: 11 months contract with possible extension Pay range: $25 -31/hour on w2 The Workstation Support Technician plays a vital role ...

Space Center Houston

Support Technician

Houston, TX · On-site

We are currently seeking a full-time IT Support Technician responsible for offering support and technical assistance to end users who are using software, hardware, or other computer systems and need ...

Piper Companies

Cloud Support Technician

Reston, VA · On-site

$100K/yr

Cloud Support Technician Join our team at Zachary Piper Solutions in Reston, VA, as a Cloud Support Technician focusing on 24x7 operational support in a Microsoft Azure environment. Multiple fixed ...

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Instructional Support Technician - Field Support Technician

Wake County Public School System

Cary, NC

$38K - $47K/yr

Full-time

Re-posted 13 days ago

Wake County Public School System rating

5.5

Company rating: 5.5 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

519th of 628 rated elementary and secondary schools

Job description

Overview

POSITION TITLE (Oracle title)

INSTRUCTIONAL SUPPORT TECHNICIAN (IST)

 

WORKING TITLE

Field Support Technician

 

SCHOOL/DEPARTMENT

Technology Services Division (TSD)

LOCATION

Crossroads II, Cary, NC

PAY GRADE

Technology Grade 17

FLSA STATUS

Nonexempt

ELIGIBILITY FOR EMPLOYMENT CONTRACT

No

WORK WEEK SCHEDULE

Monday-Friday (occasional evenings and weekends) Position not eligible for hybrid telework workweek

 

POSITION PURPOSE:

Position provides level II computer hardware and software support at school locations within the Wake County Public School System (WCPSS).  Technical support in this role is performed in accordance with WCPSS standards, procedures, and policies.

 

MINIMUM QUALIFICATIONS: 

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

  • Extensive knowledge of Windows OS, Chrome OS, and Mac OS, including Office 365, Google Workspace, and associated applications;
  • Extensive knowledge of computer hardware troubleshooting;
  • Extensive knowledge and understanding of network infrastructure design to assist in troubleshooting connectivity issues;
  • Working knowledge of Windows Server environments and associated services (DHCP, DNS, group policy);
  • Working knowledge of MDM solutions (Microsoft Configuration Manager, Google MDM, JAMF);
  • Exceptional customer service, organizational, and problem-solving skills.;
  • Ability to diagnose and resolve hardware/software issues for Windows Desktops/Laptops, Chromebooks, and Macs;
  • Ability to function effectively within a team environment and to work independently without close supervision;
  • Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
  • Ability to establish and maintain effective working relationships with school system staff, students, parents, vendors, and business partners.

 

EDUCATION, TRAINING, AND EXPERIENCE

  • Associate's degree in a relevant technology field; AND
  • Experience with Windows server environments; OR
  • An equivalent combination of education and relevant experience sufficient to successfully perform the essential duties of the job.

 

CERTIFICATION AND LICENSE REQUIREMENTS

  • Must hold and maintain a valid motor vehicle operator's license according to the State of North Carolina requirements.

 

PREFERRED QUALIFICATIONS:

  • A+ certification;
  • Working knowledge of Windows Active Directory;
  • Experience with imaging processes;
  • Experience supporting PCs, Chromebooks, and Apple products.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Delivers exceptional technical support to WCPSS schools, ensuring hardware and software functions smoothly.
  • Troubleshoots, images, and configures Windows laptops and desktop computers, as well as Chromebooks and Macs, using industry standard processes and tools.
  • Troubleshoots network connectivity issues and works with appropriate departmental staff to ensure resolution.
  • Provides technical support/recommendations with the installation and maintenance of peripheral devices and associated software.
  • Works collaboratively with the Field Support-Remote Services team to resolve support requests that can be quickly resolved through a remote support session.
  • Transitions seamlessly between remote support technician and on-site technician duties to maintain consistent team coverage and service quality.
  • Assists customers with adherence to district-wide software compliance and licensing standards.
  • Configures and/or troubleshoots Microsoft Active Directory objects and works with appropriate departmental staff, as needed, to ensure resolution.
  • Maintains accurate, detailed, timely, and customer-focused documentation of all assigned issues in Help Desk Incident Management System. Documents and communicates potential changes, as needed, to appropriate staff.
  • Advises customers on technology equipment, including retirement or disposal of out-of-date technology equipment.
  • Acts as the liaison between Tech Services and end-user communities by answering questions and relaying district standards and procedures.
  • Works in a team environment on special projects (school conversions, upgrades, or deployments), as requested.
  • Complies with all WCPSS standards, procedures, and processes. Completes required administrative documents including but not limited to timesheets, leave forms and expense reports in a detailed, timely, and accurate manner.
  • Complies with internal reporting and communication structures.
  • Performs other related duties, as assigned.

    •  

    WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

    This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, students, and the community. Work at times requires the ability to lift, carry, push, pull, or exert up to 25 pounds. Physical requirements are consistent with those for medium work. The work required frequently involves driving automotive equipment.

    EFFECTIVE DATE:  4/2026

    DISCLAIMER:  The above statements are intended to describe the general purpose and responsibilities assigned to this position.  They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position.  This description may be revised by HR and approved at any time.

    Employment Type: FULL_TIME

    What Wake County Public School System employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Wake County Public Schools logo

    About Wake County Public Schools

    Sourced by ZipRecruiter

    Wake County Public Schools (WCPSS) is a well-regarded educational institution based in Cary, NC, United States. As the largest school district in North Carolina and the 15th largest in the U.S, it operates within the education industry providing primary and secondary education to students in Wake County. The district oversees a wide array of schools, including traditional calendars, year-round calendars, modified calendars, and magnets. Founded in 1976, the WCPSS has consistently strived to meet the individual needs of all students by providing a safe, supportive, and rigorous learning environment.

    Industry

    Education

    Company size

    201 - 500 Employees

    Headquarters location

    Cary, NC, US

    Year founded

    1976

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