63 Sunbit Customer Service Representative Jobs Hiring Near You

JOB TITLE: Key Account Manager

LOCATION: Anywhere in OH (Field based)

REPORTS TO: VP, Operations

The Company:

Sunbit is a top ranked financial technology company headquartered in Los Angeles, California, revolutionizing how people manage everyday expenses with its cutting-edge Buy Now, Pay Later (BNPL) solution.

Trusted by over 30,000 locations nationwide—with a strong presence in dental practices and automotive dealerships (where more than 1 out of 2 dealerships are offering Sunbit)—Sunbit makes essential services more accessible, affordable, and convenient.

Founded in 2016, Sunbit has become the fastest, simplest, and most inclusive financing solution tailored for auto dealership service centers. By offering flexible payment options, Sunbit empowers service teams to complete more approved repair orders and ease the financial burden on customers—helping people say “yes” to the maintenance and repairs they need, when they need them.

Sunbit’s impact and innovation have been widely recognized. The company was named to the Inc. 5000 list in both 2022 and 2023, and has earned accolades such as Most Loved Workplace®, Best Point of Sale Company, and Top Fintech Startup by CB Insights. Sunbit is also featured on CB Insights' list of Unicorn Startup Companies, with a valuation of $1.1 billion. (Source: CB Insights Unicorn List)

With proven product to market fit and rapid success across thousands of merchants and millions of customers, Sunbit is expanding its Account Management team. This is a unique opportunity to join a high-performance, high-growth company that’s redefining how people pay for essential services—and helping our partners deliver more of them.

The Role:

We’re looking for a Key Account Manager to join Sunbit’s fast-growing Auto vertical. In this role, you’ll partner directly with dealership service centers that have already implemented Sunbit, helping them maximize adoption, performance, and customer value.

This is an opportunity for a motivated, customer-centric, and data-driven professional who thrives in the field, builds strong relationships with Fixed Ops leadership, and knows how to turn insights into action. You’ll focus on expanding usage within our existing install base, strengthening key account relationships, and driving consistent month-over-month growth in Sunbit utilization.

Requirements:

What You'll Own:

• Manage a portfolio of key auto dealership service centers to drive growth in Sunbit utilization, focusing on service-lane adoption, customer conversion, and revenue performance.
• Build and maintain strong relationships with Fixed Ops leaders (Service Managers, Directors, Advisors, and BDC teams) by understanding their workflows and aligning Sunbit to their operational needs.
• Analyze performance and revenue data to identify usage trends, gaps in adoption, advisor performance, and areas for targeted coaching or improvement.
• Set monthly goals with dealership leadership and service advisors, ensuring alignment on Sunbit usage expectations, customer presentation standards, and key service-department performance metrics.
• Deliver clear, data-driven Quarterly Business Reviews (QBRs) that highlight performance results, ROI, adoption trends, and recommended action steps.
• Collaborate with Regional Operations Managers to execute growth strategies, support on-site engagement, and ensure consistent account performance across dealership groups.
• Track and document all account activity in the CRM - including visits, trainings, advisor engagement, escalations, and performance metrics - to maintain accuracy and internal visibility.
• Provide actionable feedback to Sunbit internal teams on partner needs, operational challenges, competitive insights, and broader Fixed Ops trends.
• Support service-center teams with ongoing training and coaching to ensure advisors confidently present Sunbit and follow best practices consistently.
• Other duties as assigned

What You'll Bring:

• 4+ years of field sales or account management experience, ideally working with automotive dealerships or within Fixed Ops environments.
• Proven ability to coach teams and implement processes, especially when introducing or scaling technology solutions.
• Strong business and financial analysis skills with the ability to assess performance, identify opportunities, and execute data-driven action plans.
• Excellent communication skills, both verbal and written, with the ability to present confidently to service-center leadership.
• High proficiency with Microsoft tools (PowerPoint, Excel, Word) and solid project-management capabilities.
• Self-motivated, resourceful, and proactive, with a willingness to roll up your sleeves and drive results in a fast-moving environment.
• Highly organized with strong time-management skills and the ability to manage a large, multi-location account portfolio independently.
• Willingness to travel extensively

Why Choose Sunbit?

Sunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and FinTech Breakthrough for its innovation and impact. The company has also been featured among Newsweek’s Most Loved Workplaces and CB Insights’ Unicorn Companies, reflecting a valuation of $1.1B.

People choose Sunbit for its people-first culture rooted in service, inclusion, and real-world impact. Powered by AI that helps people in life’s critical moments—offering high approvals, speed, and zero fees—Sunbit has achieved proven scale across tens of thousands of merchants and millions of transactions. Its fast, fair, and simple financial products empower consumers and partners alike through clarity and trust.

The Perks:

• Mission driven, empowered, and collaborative culture
• Stock options
• Unlimited PTO
• Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more)
• Newly added HSA and Pet Insurance
• 401(k) with company match
• Cell Phone Stipend
• Team-based strategic planning and ownership of deliverables

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

Recruitment Fraud Disclaimer

We’ve been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address, through our applicant tracking platform @sunbit.comeet-notifications.com or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at hr@sunbit.com to confirm.

We ask that you contact hr@sunbit.com only about potential instances of fraud. hr@sunbit.com does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to hr@sunbit.com directly, and your email about your application will be deleted from our systems.

IND1

#BI-Remote

#LI-Remote