60 Sun Chemical Technical Service Representative Jobs Hiring Near You

ABOUT THE ORGANIZATION
 

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.
 

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Cooperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter
 

Service technique a la clientele sur place - Candidate bilingue

Must be Bi-Lingual in English and French. Scroll down for English description.

Resume de l'emploi

Lea candidate retenue sera chargee d'identifier et de gerer les besoins techniques et les besoins d'amelioration continue (des produits et services) du client qui lui sera assigne et de superviser toutes les activites qui s'y rapportent. Ente autres, de coordonner les activites de laboratoire et les activites de fabrication et de donner la formation pertinente au personnel du client. Lea candidate retenue representera le service technique a la clientele sur place de Sun Chemical et a ce titre, il ou elle devra atteindre les objectifs de contribution professionnelle, comme tout autre membre de l'equipe technique du CTS (IIl ou elle s'occupera particulierement des projets et des initiatives sur mesure etablis dans le cadre d'ententes et de partenariats conclus avec le client servi.

Fonctions et responsabilites

• Diriger des initiatives d'amelioration des procedes avec le client et le personnel de Sun Chemical, ou participer a ces initiatives. Cela sous-entend consacrer beaucoup de temps et utiliser toutes les ressources dont Sun Chemical dispose pour soutenir le client tout au long de la realisation d'importants projets d'amelioration operationnelle, y compris mais sans s'y limiter, des projets lies au rendement des presses, a la reduction des temps d'arret de production de la couleur, a la gestion des stocks et des temps d'arret et a l'amelioration de la qualite d'impression. Participer regulierement a des reunions avec l'utilisateur, selon la convenance du client, et fournir son expertise en matiere de planification du travail.
• Participer a des reunions techniques strategiques du client, ou diriger ces reunions.  Etablir les mesures necessaires pour assurer l'execution des activites techniques prevues.
• Prendre des decisions sur le choix de produits en accord avec la Gestion de produits, en fonction de l'application choisie par l'utilisateur et effectuer les essais appropries. Mener des recherches en vue de developper des produits sur mesure, coordonner les activites avec la Gestion de produits internes en vue de faire des  recommandations sur des produits, fournir des conseils sur la convenance d'un produit a un usage particulier en s'assurant que ces conseils sont compatibles avec l'utilisation finale, les specifications exigees et les procedes du client.
• Combler les besoins de formation du personnel du client, notamment en ce qui concerne le rendement des melanges d'encres, la gestion des stocks et des temps d'arret et d'autres fonctions de base se rapportant aux melanges d'encres qui sont effectues a l'interne.  Aider le client en le conseillant et en lui faisant des recommandations a mesure que ses besoins evoluent en raison de la croissance de ses effectifs ou du roulement du personnel.  Donner la formation, superviser et tenir a jour une base de donnees sur les normes de controle de la qualite et les fonctions de gestion des encres de qualite superieure et autres fonctions a determiner.  Etablir des plans d'urgence et des plans de formation sur l'execution d'urgence de melanges d'encres par le personnel, y compris des plans de remplacement de personnel.  Il incombera au CTS d'etablir des plans d'urgence qui ne se limiteront pas a l'utilisation de personnel de remplacement, sauf en cas d'urgence majeure.
• Rentrer toutes les activites sur le terrain dans l'outil de gestion de la relation avec la clientele (CRM) (salesforce.com).  Rediger les rapports d'appels techniques et les rapports d'essais, au besoin, y compris la documentation interne et externe.  Soumettre et suivre les demandes RCML et RLW au besoin.
• Fournir des produits de remplacement d'urgence provenant de Sun Chemical en cas de perte soudaine de melanges fabriques par le client.

Qualifications et competences

• Diplome d'etudes postsecondaires en chimie ou dans un domaine connexe, ou experience equivalente
• Cinq (5) ans d'experience dans l'industrie
• Beaucoup d'entregent et grande aptitude a la communication
• Fort esprit d'analyse et capacite d'executer plusieurs taches a la fois
• Bonnes competences en informatique, maitrise de la trousse MS Office, systeme SAP
• Connaissance de la methode Kepner-Tregoe, de Six Sigma, d'Industry lab et des presses
• Experience prealable dans les domaines de la flexographie, des encres d'impression a base de solvant et de l'heliogravure (experience de l'impression aux  rayons UV, un atout)
• Capacite de se deplacer sporadiquement au Canada et aux E.- U.)

On-Site Customer Technical Service - Bilingual

Job Summary :

Responsible for identifying and managing the technical and continuous improvement needs (products/services) of assigned customer and oversight of any technical activities related to same. This includes coordination of both laboratory and manufacturing activities, and applicable training of customer employees. The successful qualifier is the on-site customer technical service  for Sun Chemical, and as such, will perform to the professional contributor goals and objectives as any other CTS Tech team member. This includes special emphasis on tailor-made projects and initiatives meeting with the agreement and partnership built into the arrangement with the customer (s)he serves

Job Duties & Responsibilities:

• Leads or participates in process improvement initiatives with customer and Sun personnel. This requires dedication of significant time, as well as any Sun resources to support the customer through major operational improvement projects including, but not limited in any way, to:  Press throughput, decreased color down time, inventory and work-off management, print quality improvements.  Will participate regularly with the end use customer as our customer arranges, to provide expertise in job planning.
• Participates in, or leads, strategic customer's technical meetings. Drives action register for execution of planned technical activities.
• Makes product selection decisions in accordance with Product Management based on end use application and conducts appropriate trial related activities. Conducts research to develop custom products, coordinates with internal product management to define product recommendations, provides fitness for use guidance that aligns with end use application, required specifications, and customer process
• Supplies training needs to customer employee base, especially where it pertains to performance of ink blending, inventory, workoff, and other basic functions of ink blending in-house.  Assists customer in providing input and recommendations for same as the needs change through growth (additional employees) or personnel changes. Train, oversee and maintain key QC standards dbase and high-level ink management functions, TBD. Will have continency plans and training in place for emergency execution of employee blending operation, including personal backfill. However, it will be the CTS qualifiers responsibility to have contingency plans which do not narrow the options to personal backfill except in major emergencies.
• Reports all field activity within CRM tool (salesforce.com). Completes technical call reports and trial reports as needed, including both internal and external documentation. Submits, and follows up RCML requests, and RLWs where required
• Provides for emergency backfill support for our products in case of sudden loss of customer supplied blending

Qualifications/Requirements:

• Post Secondary Education in Chemistry or related field or equivalent level of experience
• 5 years' industry related experience
• Strong interpersonal and communication skills
• Strong analytical skills & the ability to multi-task
• Strong computer skills , MS Office, SAP
• Experience with Kepner Tregoe, Six Sigma, Industry lab, and press equipment
• Previous experience with Flexo, Solvent & Gravure ( UV an asset)
• Ability to travel on a sporadic basis (Canada & US)

BENEFITS
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, DC Pension, RSP, TFSA as well as optional life and AD&D insurance programs. Eligibility of benefit timing may vary.

EQUAL EMPLOYMENT OPPORTUNITY
 

It is Sun's policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.
 

Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired. #ID23