Stratus, deriving from the Latin term meaning 'layer', offers an advanced set of MEP-specific solutions that seamlessly layer across a contractor's entire workflow from design to fabrication to ...
Stratus
60 Stratus Jobs Hiring Near You
Stratus, deriving from the Latin term meaning 'layer', offers an advanced set of MEP-specific solutions that seamlessly layer across a contractor's entire workflow from design to fabrication to ...
Stratus, deriving from the Latin term meaning 'layer', offers an advanced set of MEP -specific solutions that seamlessly layer across a contractor's entire workflow from design to fabrication to ...
Stratus, deriving from the Latin term meaning 'layer', offers an advanced set of MEP -specific solutions that seamlessly layer across a contractor's entire workflow from design to fabrication to ...
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Outside Sales Representative
Santa Clarita, CA · On-site
$100K - $200K/yr
Outside Sales Representative Stratus Hydration | Uncapped Earning Potential If you're competitive, self-driven, and ready to control your income--this is your kind of role. Stratus Hydration is ...
Quick apply
Be Seen First
Outside Sales Representative
Santa Clarita, CA · On-site
$100K - $200K/yr
Outside Sales Representative Stratus Hydration | Uncapped Earning Potential If you're competitive, self-driven, and ready to control your income--this is your kind of role. Stratus Hydration is ...
Stratus Developer
Tampa, FL · On-site
$43 - $58/hr
Experience with Stratus Platform / VOS operating system . * Familiarity with SQL, Oracle, NoSQL , or other database management systems. * Experience in banking and payment domains , especially cards ...
Stratus Developer
Tampa, FL · On-site
$43 - $58/hr
Experience with Stratus Platform / VOS operating system . * Familiarity with SQL, Oracle, NoSQL , or other database management systems. * Experience in banking and payment domains , especially cards ...
Be Seen First
Outside Sales Representative
Santa Monica, CA · On-site
$100K - $200K/yr
Outside Sales Representative Stratus Hydration | Uncapped Earning Potential If you're competitive, self-driven, and ready to control your income--this is your kind of role. Stratus Hydration is ...
Quick apply
Be Seen First
Outside Sales Representative
Santa Monica, CA · On-site
$100K - $200K/yr
Outside Sales Representative Stratus Hydration | Uncapped Earning Potential If you're competitive, self-driven, and ready to control your income--this is your kind of role. Stratus Hydration is ...
Be Seen First
Outside Sales Representative
Santa Monica, CA · On-site
$100K - $200K/yr
Outside Sales Representative Stratus Hydration | Uncapped Earning Potential If you're competitive, self-driven, and ready to control your income--this is your kind of role. Stratus Hydration is ...
Quick apply
Be Seen First
Outside Sales Representative
Santa Monica, CA · On-site
$100K - $200K/yr
Outside Sales Representative Stratus Hydration | Uncapped Earning Potential If you're competitive, self-driven, and ready to control your income--this is your kind of role. Stratus Hydration is ...
Stratus Developer
$50.25 - $67.50/hr
... Stratus Platform / VOS operating system. • Familiarity with SQL, Oracle, NoSQL, or other database management systems. • Experience in banking and payment domains, especially cards processing and ...
Stratus Developer
$50.25 - $67.50/hr
... Stratus Platform / VOS operating system. • Familiarity with SQL, Oracle, NoSQL, or other database management systems. • Experience in banking and payment domains, especially cards processing and ...
Be Seen First
Outside Sales Representative
Santa Clarita, CA · On-site
$100K - $200K/yr
Outside Sales Representative Stratus Hydration | Uncapped Earning Potential If you're competitive, self-driven, and ready to control your income--this is your kind of role. Stratus Hydration is ...
Quick apply
Be Seen First
Outside Sales Representative
Santa Clarita, CA · On-site
$100K - $200K/yr
Outside Sales Representative Stratus Hydration | Uncapped Earning Potential If you're competitive, self-driven, and ready to control your income--this is your kind of role. Stratus Hydration is ...
Business Development Manager
Alexandria, VA · On-site
$45K - $65K/yr (+ commission)
This is a critical role for Stratus. Fundamentally it can be broken into 2 key buckets 1) Customer Development & Retention - to inspect what we expect on quality and brand standards and identify and ...
Quick apply
Business Development Manager
Alexandria, VA · On-site
$45K - $65K/yr (+ commission)
This is a critical role for Stratus. Fundamentally it can be broken into 2 key buckets 1) Customer Development & Retention - to inspect what we expect on quality and brand standards and identify and ...
Stratus Developer
$46.25 - $62.25/hr
Knowledge of Stratus Platform / VOS operating system * Knowledge in SQL/Oracle/NoSQL Db or any other DBMS preferable. * Knowledge in payment domain is added advantage * Should have banking domain ...
Stratus Developer
$46.25 - $62.25/hr
Knowledge of Stratus Platform / VOS operating system * Knowledge in SQL/Oracle/NoSQL Db or any other DBMS preferable. * Knowledge in payment domain is added advantage * Should have banking domain ...
Director of National Accounts and Acquisitions
Los Angeles, CA · On-site
$140K - $160K/yr
Stratus Clean Department: National Accounts & Strategic Growth Reports To: Executive Leadership Position Type: Full-Time - On-Site Salary Range: $140,000-$160,000 Position Summary Stratus Clean is ...
Director of National Accounts and Acquisitions
Los Angeles, CA · On-site
$140K - $160K/yr
Stratus Clean Department: National Accounts & Strategic Growth Reports To: Executive Leadership Position Type: Full-Time - On-Site Salary Range: $140,000-$160,000 Position Summary Stratus Clean is ...
Stratus Developer
Tampa, FL · On-site
$43 - $58/hr
Experience with Stratus Platform / VOS operating system . * Familiarity with SQL, Oracle, NoSQL , or other database management systems. * Experience in banking and payment domains , especially cards ...
Stratus Developer
Tampa, FL · On-site
$43 - $58/hr
Experience with Stratus Platform / VOS operating system . * Familiarity with SQL, Oracle, NoSQL , or other database management systems. * Experience in banking and payment domains , especially cards ...
Director of National Accounts and Acquisitions
Los Angeles, CA · On-site
$140K - $160K/yr
Stratus Clean Department: National Accounts & Strategic Growth Reports To: Executive Leadership Position Type: Full-Time - On-Site Salary Range: $140,000-$160,000 Position Summary Stratus Clean is ...
Director of National Accounts and Acquisitions
Los Angeles, CA · On-site
$140K - $160K/yr
Stratus Clean Department: National Accounts & Strategic Growth Reports To: Executive Leadership Position Type: Full-Time - On-Site Salary Range: $140,000-$160,000 Position Summary Stratus Clean is ...
Business Development Manager
Alexandria, VA · On-site
$45K - $65K/yr (+ commission)
This is a critical role for Stratus. Fundamentally it can be broken into 2 key buckets 1) Customer Development & Retention - to inspect what we expect on quality and brand standards and identify and ...
Quick apply
Business Development Manager
Alexandria, VA · On-site
$45K - $65K/yr (+ commission)
This is a critical role for Stratus. Fundamentally it can be broken into 2 key buckets 1) Customer Development & Retention - to inspect what we expect on quality and brand standards and identify and ...
Stratus Developer
Tampa, FL · On-site
$43 - $58/hr
Experience with Stratus Platform / VOS operating system . * Familiarity with SQL, Oracle, NoSQL , or other database management systems. * Experience in banking and payment domains , especially cards ...
Stratus Developer
Tampa, FL · On-site
$43 - $58/hr
Experience with Stratus Platform / VOS operating system . * Familiarity with SQL, Oracle, NoSQL , or other database management systems. * Experience in banking and payment domains , especially cards ...
Stratus, deriving from the Latin term meaning 'layer', offers an advanced set of MEP-specific solutions that seamlessly layer across a contractor's entire workflow from design to fabrication to ...
Stratus, deriving from the Latin term meaning 'layer', offers an advanced set of MEP-specific solutions that seamlessly layer across a contractor's entire workflow from design to fabrication to ...
Stratus, deriving from the Latin term meaning 'layer', offers an advanced set of MEP-specific solutions that seamlessly layer across a contractor's entire workflow from design to fabrication to ...
Stratus, deriving from the Latin term meaning 'layer', offers an advanced set of MEP-specific solutions that seamlessly layer across a contractor's entire workflow from design to fabrication to ...
The Stratus Imaging Archive is a foundational component of our Enterprise Imaging strategy, enabling secure, scalable, and interoperable management of medical imaging data across the enterprise. The ...
The Stratus Imaging Archive is a foundational component of our Enterprise Imaging strategy, enabling secure, scalable, and interoperable management of medical imaging data across the enterprise. The ...
Stratus, deriving from the Latin term meaning 'layer', offers an advanced set of MEP-specific solutions that seamlessly layer across a contractor's entire workflow from design to fabrication to ...
Stratus, deriving from the Latin term meaning 'layer', offers an advanced set of MEP-specific solutions that seamlessly layer across a contractor's entire workflow from design to fabrication to ...
Stratus designs spaces that work, last, and make an impact. Job Summary: Our Mechanical Engineering Department Head (PE)is responsible foroverseeing the operations of the engineering department ...
Stratus designs spaces that work, last, and make an impact. Job Summary: Our Mechanical Engineering Department Head (PE)is responsible foroverseeing the operations of the engineering department ...
Stratus Jobs Information
Manager, Customer Success
Remote
Stratus
Full-time
This job post has expired 3 days ago. Applications are no longer accepted.
Job description
Stratus, deriving from the Latin term meaning 'layer', offers an advanced set of MEP-specific solutions that seamlessly layer across a contractor's entire workflow from design to fabrication to installation. Our team of seasoned industry experts, skilled technology leaders, innovators, and entrepreneurs understands that fabrication does not occur in isolation, and increasingly, it may not happen within your own fabrication shop. Through close relationships with our customers - who include some of the most innovative and largest MEP contractors - we have developed a suite of Stratus tools to digitize, automate, and optimize piping, plumbing, sheet metal, and electrical contracting. Stratus provides the software layer an MEP contractor needs to optimize profits with true "Data-Driven Contracting."
Role Summary
The Manager, Customer Success will lead Stratus' Customer Success Manager (CSM) team, owning the post-go-live customer relationship across retention, expansion, and long-term value realization. This role builds and coaches a team of CSMs to drive adoption, manage renewals, and grow revenue across the book of business. The role will be partnering closely with Solutions Engineering on handoffs and escalations, and with Sales on expansion.
You'll build a scalable CS function that increases net revenue retention (NRR), maintains top class GRR, strengthens customer trust with MEP contractors, and gives Stratus a repeatable, data-driven way to manage the customer lifecycle from handoff through renewal and expansion.
*This is a remote role that may require ~25-30% travel
Key Responsibilities
Team Leadership
Retention & Revenue Outcomes
Cross-Functional Leadership
Customer Advocacy & Experience
Required Skills & Experience
Preferred
E-VERIFY STATEMENT
Stratus participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only - we never use E-Verify to pre-screen applicants.
E-Verify Notice
Right to Work Notice
Role Summary
The Manager, Customer Success will lead Stratus' Customer Success Manager (CSM) team, owning the post-go-live customer relationship across retention, expansion, and long-term value realization. This role builds and coaches a team of CSMs to drive adoption, manage renewals, and grow revenue across the book of business. The role will be partnering closely with Solutions Engineering on handoffs and escalations, and with Sales on expansion.
You'll build a scalable CS function that increases net revenue retention (NRR), maintains top class GRR, strengthens customer trust with MEP contractors, and gives Stratus a repeatable, data-driven way to manage the customer lifecycle from handoff through renewal and expansion.
*This is a remote role that may require ~25-30% travel
Key Responsibilities
Team Leadership
- Directly manage Customer Success Managers, including hiring, onboarding, coaching, 1:1s, career pathing, and performance management.
- Set clear individual and team KPIs - gross and net retention, adoption, health score, and expansion, and hold the team accountable to them.
- Build operating rhythms for QBRs, renewal forecasting, account reviews, and health-score tracking.
- Establish CSM playbooks, talk tracks, renewal frameworks, and onboarding-to-CS handoff standards.
Retention & Revenue Outcomes
- Own retention metrics (GRR/NRR), renewal execution, and expansion strategy across the customer base.
- Build and maintain a renewal forecast; review pipeline and risk weekly with the CSM team.
- Partner with Sales/AEs to coordinate expansion and upsell motions, with clear ownership between CSM and AE.
- Analyze customer health trends, identify churn risk early, and direct proactive save strategies.
Cross-Functional Leadership
- Partner with Solutions Engineering on post-go-live handoff, ensuring context and momentum carry through to the CSM team.
- Collaborate with Product and Engineering to represent customer needs, surface patterns, and influence roadmap priorities.
- Partner with RevOps to instrument the customer journey, build health-score models, and operationalize CSM workflows in the CRM/CS platform.
- Act as the escalation point for at-risk or strategic accounts, including executive-level conversations when needed.
Customer Advocacy & Experience
- Ensure every account has a data-driven success plan tied to measurable outcomes and ROI.
- Maintain high-touch relationships with strategic accounts and represent Stratus at key customer milestones (QBRs, renewals, escalations).
- Champion the voice of the customer across the organization, particularly around MEP workflow needs (field, VDC, PM, fabrication).
Required Skills & Experience
- 5-7+ years in customer success or account management, including 3+ years managing a CSM/CS team.
- Proven track record owning renewals, gross/net retention, and expansion revenue against quota.
- Experience building or scaling repeatable CS processes - health scoring, QBR cadence, renewal playbooks - in a fast-moving environment.
- Strong data fluency: comfortable using CRM and CS platforms (e.g., Salesforce, Confluence/JIRA, ChurnZero, HubSpot) to track health, forecast renewals, and report on team performance.
- Excellent coaching, interpersonal, negotiation, and executive communication skills.
- Comfortable building structure and process in a fast-moving, scaling startup with limited existing infrastructure.
Preferred
- Experience with construction technology, MEP, fabrication, or engineering-focused customers.
- Prior work in a Series A-C SaaS environment scaling a Customer Success function from the ground up.
- Familiarity with customer health-scoring methodologies and NRR/GRR-driven CS operating models.
E-VERIFY STATEMENT
Stratus participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only - we never use E-Verify to pre-screen applicants.
E-Verify Notice
Right to Work Notice