22 Stockx Customer Service Representative Jobs Hiring Near You

Help empower our global customers to connect to culture through their passions.
Why you'll love this role
Do you enjoy creating solutions to complex problems? Are you energized leveraging your creativity to solve real-world process and analytical challenges for a business with explosive growth potential? Are you excited about tackling transportation issues? Come work with smart, enthusiastic team members and help us build our logistics capabilities servicing millions of clients worldwide.
As a Senior Transportation Analyst, you will be responsible for using analytical and quantitative methods to understand, predict, implement, manage, and enhance transportation processes. You will lead major projects and/or lead people working towards major objectives and goals. You will be responsible for assembling data, making transportation decisions, identifying problems, and developing solutions which support logistics planning and operations. You will be building internal/external relationships to collaborate on problem solving. You will be using your experience and judgment to devise solutions even when limited information is available and/or deadlines are short. You will do your work independently to be successful with minimal supervision. This position plays a critical role in ensuring that our transportation services meet or exceed customer needs and business objectives.
What you'll do

• Understand all cost elements of transportation; be able to understand and interpret carrier rate agreements, review freight charges, perform forensic analysis on cost deviations and understand root causes, and work with internal and external stakeholders to implement necessary process improvements
• Collaborate with Finance, Revenue, Operations, and Planning teams to produce analytical models to develop freight cost forecasts and support Finance with month-end, quarter-end, and year-end reporting
• Develop freight cost trend analysis, determine areas of improvement, and implement solutions and report on cost reduction initiatives
• Support carrier negotiations by providing ongoing analytical support, being able to evaluate and compare offers, understand short- and long-term impact of changes, and positively contribute to the negotiation process with relevant insights
• Design, maintain, and continuously improve our end-to-end Logistics KPIs performance monitoring systems, incl. service levels by product, 3rd party carrier management metrics, logistics cost-efficiency metrics, logistics process-efficiency metrics
• Design and help build automated tools and dashboards to visualize data sets; monitor ongoing performance of implemented initiatives and processes
• Ensure data alignment across our systems and partner's platform to drive process improvement by partnering with carriers and internal parties.
• Develop business cases in support of transportation initiatives
• Collect, evaluate, analyze, and disseminate data to leadership for decision making
• Create BRDs (business requirement documents) and FRDs (functional requirement documents) for transportation solution development and implementation with transportation systems.
• Problem solve for unusual circumstances and exceptions; use sophisticated analytical and problem solving techniques to identify root causes and identify solutions

About you

• Minimum of 6 years of relevant industry experience that includes senior leadership assignments and/or direct people management
• Bachelor's degree in Supply Chain, Logistics, Transportation, Operations Management, Business, or related field; Master's degree preferred
• Proven strategic vision with examples of leveraging existing and emerging technology and transportation services to improve customer experiences and optimize costs
• Strong knowledge of the transportation industry across all modes of transportation; expertise in eCommerce and small parcel transportation with international cross-border operational models
• Demonstrated leadership skills and experience managing complex projects and/or people
• Strong interpersonal, written, verbal communication skills, with the ability to interface effectively with individuals at senior levels and to drive transformational change
• Ability to interact with all business stakeholders in identifying business needs, building relationships and using influence skills to successfully execute cross-functional projects
• Strong written and oral communication skills to present findings, make recommendations, and to drive to decisions
• Ability to multitask and work independently with attention to detail and follow through
• Proven ability to balance priorities, follow through, and deliver results in a fast-paced, frequently changing environment
• Demonstrated analytical, organizational, problem solving and creative thinking skills
• Strong customer focus with a desire to find solutions to improve the customer experience
• Proficient with Google and MS Office suites, Business Intelligence tools (such as Tableau, PowerBI), data analysis tools (SQK, R, Python, DBT, advanced Excel), specialized tools depending on specific role (such as optimization, databases, financial reporting, TMS, WMS), Claude, Gemini, and ChatGpT.
• Familiarity with Operations Research Models
• Experience with structured project management tools and techniques (such as MS Project, Trello, Visio)
• Passion for our business model and product categories a plus

Pursuant to the various pay transparency laws/acts, the base salary range is $90,000 to $100,000 annually, plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
About StockX
StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and electronics from industry-leading manufacturers Sony, Microsoft, Meta, and Apple. Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world. Learn more at www.stockx.com.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time. StockX may utilize AI to rank job applicant submissions against the position requirements to assist in determining candidate alignment.