Clinical Applications Specialist
CA · Remote
Provide on-site and remote application support for Stago systems, diagnosing and resolving issues efficiently to minimize downtime or testing disruptions. • Timely Response & Resolution: Prioritize ...
Stago
35 Stago Jobs Hiring Near You
Clinical Applications Specialist
CA · Remote
Provide on-site and remote application support for Stago systems, diagnosing and resolving issues efficiently to minimize downtime or testing disruptions. • Timely Response & Resolution: Prioritize ...
Portfolio Partnership Executive
CA · Remote
Develop a deep understanding of each client's unique needs, challenges, and objectives to upsell Stago offerings into customer base. Regularly engage with clients through various communication ...
Portfolio Partnership Executive
CA · Remote
Develop a deep understanding of each client's unique needs, challenges, and objectives to upsell Stago offerings into customer base. Regularly engage with clients through various communication ...
Digital Solutions Engineer
FL · Remote
The Digital Solutions Engineer (DSE) is Stago's national subject-matter expert for middleware, connectivity, cybersecurity, and digital workflow optimization across our hemostasis portfolio. This ...
Digital Solutions Engineer
FL · Remote
The Digital Solutions Engineer (DSE) is Stago's national subject-matter expert for middleware, connectivity, cybersecurity, and digital workflow optimization across our hemostasis portfolio. This ...
Clinical Applications Specialist
OH · Remote
Provide on-site and remote application support for Stago systems, diagnosing and resolving issues efficiently to minimize downtime or testing disruptions. • Timely Response & Resolution: Prioritize ...
Clinical Applications Specialist
OH · Remote
Provide on-site and remote application support for Stago systems, diagnosing and resolving issues efficiently to minimize downtime or testing disruptions. • Timely Response & Resolution: Prioritize ...
Coagulation Territory Executive
NH · Remote
The CTE builds strong relationships with key stakeholders, delivers compelling product demonstrations, resolves customer issues, and strategically positions Stago's solutions to enhance instrument ...
Coagulation Territory Executive
NH · Remote
The CTE builds strong relationships with key stakeholders, delivers compelling product demonstrations, resolves customer issues, and strategically positions Stago's solutions to enhance instrument ...
Field Support Engineer
GA · Remote
Stago's Field Service Engineers provide exceptional technical support and superior customer service for Diagnostica Stago's products. This role is critical in ensuring timely and effective service ...
Field Support Engineer
GA · Remote
Stago's Field Service Engineers provide exceptional technical support and superior customer service for Diagnostica Stago's products. This role is critical in ensuring timely and effective service ...
Field Support Engineer
CT · Remote
Stago's Field Service Engineers provide exceptional technical support and superior customer service for Diagnostica Stago's products. This role is critical in ensuring timely and effective service ...
Field Support Engineer
CT · Remote
Stago's Field Service Engineers provide exceptional technical support and superior customer service for Diagnostica Stago's products. This role is critical in ensuring timely and effective service ...
Field Support Engineer
New Haven, CT · On-site
$63K - $82K/yr
Stago provides the total commitment of global resources and responsiveness, coupled with cutting edge technology and reliability. DSI is dedicated to continually developing and providing the very ...
Quick apply
Field Support Engineer
New Haven, CT · On-site
$63K - $82K/yr
Stago provides the total commitment of global resources and responsiveness, coupled with cutting edge technology and reliability. DSI is dedicated to continually developing and providing the very ...
Portfolio Partnership Executive
$78K - $106K/yr
Develop a deep understanding of each client's unique needs, challenges, and objectives to upsell Stago offerings into customer base. Regularly engage with clients through various communication ...
Portfolio Partnership Executive
$78K - $106K/yr
Develop a deep understanding of each client's unique needs, challenges, and objectives to upsell Stago offerings into customer base. Regularly engage with clients through various communication ...
Stago's Field Service Engineers provide exceptional technical support and superior customer service for Diagnostica Stago's products. This role is critical in ensuring timely and effective service ...
Stago's Field Service Engineers provide exceptional technical support and superior customer service for Diagnostica Stago's products. This role is critical in ensuring timely and effective service ...
Promote adoption of Stago's digital training tools to scale learning post-go-live. * Deliver on-site or remote product trainings or learning opportunities such as Lunch & Learns independently or in ...
Promote adoption of Stago's digital training tools to scale learning post-go-live. * Deliver on-site or remote product trainings or learning opportunities such as Lunch & Learns independently or in ...
Field Support Engineer
Sioux Falls, SD · On-site
Stago's Field Service Engineers provide exceptional technical support and superior customer service for Diagnostica Stago's products. This role is critical in ensuring timely and effective service ...
Field Support Engineer
Sioux Falls, SD · On-site
Stago's Field Service Engineers provide exceptional technical support and superior customer service for Diagnostica Stago's products. This role is critical in ensuring timely and effective service ...
Field Support Engineer
Atlanta, GA · On-site
Stago's Field Service Engineers provide exceptional technical support and superior customer service for Diagnostica Stago's products. This role is critical in ensuring timely and effective service ...
Field Support Engineer
Atlanta, GA · On-site
Stago's Field Service Engineers provide exceptional technical support and superior customer service for Diagnostica Stago's products. This role is critical in ensuring timely and effective service ...
Field Support Engineer
Sioux Falls, SD · On-site
Stago provides the total commitment of global resources and responsiveness, coupled with cutting edge technology and reliability. DSI is dedicated to continually developing and providing the very ...
Field Support Engineer
Sioux Falls, SD · On-site
Stago provides the total commitment of global resources and responsiveness, coupled with cutting edge technology and reliability. DSI is dedicated to continually developing and providing the very ...
Stago's Field Service Engineers provide exceptional technical support and superior customer service for Diagnostica Stago's products. This role is critical in ensuring timely and effective service ...
Stago's Field Service Engineers provide exceptional technical support and superior customer service for Diagnostica Stago's products. This role is critical in ensuring timely and effective service ...
Field Support Engineer
Sioux Falls, SD · On-site
Stago provides the total commitment of global resources and responsiveness, coupled with cutting edge technology and reliability. DSI is dedicated to continually developing and providing the very ...
Quick apply
Field Support Engineer
Sioux Falls, SD · On-site
Stago provides the total commitment of global resources and responsiveness, coupled with cutting edge technology and reliability. DSI is dedicated to continually developing and providing the very ...
Field Support Engineer
Sioux Falls, SD · On-site +1
Stago's Field Service Engineers provide exceptional technical support and superior customer service for Diagnostica Stago's products. This role is critical in ensuring timely and effective service ...
Field Support Engineer
Sioux Falls, SD · On-site +1
Stago's Field Service Engineers provide exceptional technical support and superior customer service for Diagnostica Stago's products. This role is critical in ensuring timely and effective service ...
Field Support Engineer
New Haven, CT · On-site
Stago provides the total commitment of global resources and responsiveness, coupled with cutting edge technology and reliability. DSI is dedicated to continually developing and providing the very ...
Field Support Engineer
New Haven, CT · On-site
Stago provides the total commitment of global resources and responsiveness, coupled with cutting edge technology and reliability. DSI is dedicated to continually developing and providing the very ...
Medical Laboratory Technologist
Zanesville, OH · On-site
$85/hr
Experience with Sysmex Hematology & Stago Coagulation instruments preferred * EPIC EMR experience preferred * Holiday coverage required Regards Laxmi Tolia (862) 421 2991
Quick apply
Medical Laboratory Technologist
Zanesville, OH · On-site
$85/hr
Experience with Sysmex Hematology & Stago Coagulation instruments preferred * EPIC EMR experience preferred * Holiday coverage required Regards Laxmi Tolia (862) 421 2991
Locum Haematology BMS - Hampshire
$25 - $27/hr
Qualifications and Experience - HCPC registration - Degree in Biomedical Science or equivalent - Experience in Haematology within a clinical laboratory - Experience with DxH900, Stago Star Max 3, ...
Locum Haematology BMS - Hampshire
$25 - $27/hr
Qualifications and Experience - HCPC registration - Degree in Biomedical Science or equivalent - Experience in Haematology within a clinical laboratory - Experience with DxH900, Stago Star Max 3, ...
Stago Jobs Information
Clinical Applications Specialist
CA • Remote
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 18 days ago
Job description
Ideal candidates will be located in the San Francisco, San Jose, Oakland, Modesto, or Frenso, CA area.
Essential Duties & Responsibilities:
Implementation & Validation
• Support customers through method verification and correlation studies (precision, accuracy, reportable range) per CLSI standards.
• Participate in site readiness assessments, installation coordination, validation planning, and customer implementation meetings.
• Perform lot conversions and reagent changeovers per contract commitments, both on-site and remote, leveraging middleware accreditation tools wherever possible.
• Support customers through method verification and correlation studies (precision, accuracy, reportable range) per CLSI standards.
• Participate in site readiness assessments, installation coordination, validation planning, and customer implementation meetings.
• Perform lot conversions and reagent changeovers per contract commitments, both on-site and remote, leveraging middleware accreditation tools wherever possible.
Training & Change Enablement
• Deliver on-site, supplemental operator training for users at all competency levels (super users, bench techs, supervisors).
• Promote adoption of Stago’s digital training tools to scale learning post-go-live.
• Deliver on-site or remote product trainings or learning opportunities such as Lunch & Learns independently or in collaboration with cross-functional teams to help customers understand testing best practices, guideline changes, patient care benefits of test expansion opportunities, product functionality, etc.
• Deliver on-site, supplemental operator training for users at all competency levels (super users, bench techs, supervisors).
• Promote adoption of Stago’s digital training tools to scale learning post-go-live.
• Deliver on-site or remote product trainings or learning opportunities such as Lunch & Learns independently or in collaboration with cross-functional teams to help customers understand testing best practices, guideline changes, patient care benefits of test expansion opportunities, product functionality, etc.
Clinical & Workflow Expertise
• Provide subject-matter expertise on hemostasis testing, including workflow design, reflex logic, QC approach, and best-practice utilization of Stago assays (PT/INR, aPTT, Anti-Xa, D-Dimer, fibrinogen, Lupus Anticoagulants, and other specialty assays).
• Support customers in understanding assay principles, performance characteristics, and practical interpretation considerations as an applications ? resource, not as a substitute for the medical judgment of the laboratory’s medical director or pathologist.
• Guide laboratories on aligning their workflows with industry standards and Stago best practices while respecting each institution’s established medical governance and clinical decision authority.
• Apply data-driven insights from reagent utilization, QC trends, and error codes to make suggestions for customers to improve their performance or workflow.
• Provide subject-matter expertise on hemostasis testing, including workflow design, reflex logic, QC approach, and best-practice utilization of Stago assays (PT/INR, aPTT, Anti-Xa, D-Dimer, fibrinogen, Lupus Anticoagulants, and other specialty assays).
• Support customers in understanding assay principles, performance characteristics, and practical interpretation considerations as an applications ? resource, not as a substitute for the medical judgment of the laboratory’s medical director or pathologist.
• Guide laboratories on aligning their workflows with industry standards and Stago best practices while respecting each institution’s established medical governance and clinical decision authority.
• Apply data-driven insights from reagent utilization, QC trends, and error codes to make suggestions for customers to improve their performance or workflow.
Troubleshooting
• Support & Troubleshooting: Provide on-site and remote application support for Stago systems, diagnosing and resolving issues efficiently to minimize downtime or testing disruptions.
• Timely Response & Resolution: Prioritize service requests, manage workload effectively, and ensure that customer concerns are addressed promptly and thoroughly.
• Continuous Follow-Through: Provide ongoing updates and consistent communication with customers and manager until full resolution of their issues, ensuring they feel supported throughout the process.
• Escalate all open or reoccurring issues in a timely manner for prompt resolution.
• Support & Troubleshooting: Provide on-site and remote application support for Stago systems, diagnosing and resolving issues efficiently to minimize downtime or testing disruptions.
• Timely Response & Resolution: Prioritize service requests, manage workload effectively, and ensure that customer concerns are addressed promptly and thoroughly.
• Continuous Follow-Through: Provide ongoing updates and consistent communication with customers and manager until full resolution of their issues, ensuring they feel supported throughout the process.
• Escalate all open or reoccurring issues in a timely manner for prompt resolution.
Regulatory & Quality Assurance
• Provide supportive guidance to customers on CAP/CLIA/IQCP documentation and compliance practices.
• Continuously monitor changes in industry guidelines (e.g., CAP checklist updates, CLIA revisions, CLSI guideline updates, ISTH guidelines) and proactively incorporate these into training, verification templates, and customer guidance in collaboration with the Training department and Scientific Affairs.
• Communicate relevant compliance updates to customers in a clear, actionable way to help them stay inspection-ready and aligned with best practices.
• Provide customers only the most current CLSI-based SOPs as developed by the organization.
• Follow all internal SOPs
• Provide supportive guidance to customers on CAP/CLIA/IQCP documentation and compliance practices.
• Continuously monitor changes in industry guidelines (e.g., CAP checklist updates, CLIA revisions, CLSI guideline updates, ISTH guidelines) and proactively incorporate these into training, verification templates, and customer guidance in collaboration with the Training department and Scientific Affairs.
• Communicate relevant compliance updates to customers in a clear, actionable way to help them stay inspection-ready and aligned with best practices.
• Provide customers only the most current CLSI-based SOPs as developed by the organization.
• Follow all internal SOPs
Connectivity & Middleware Integration
• Partner with internal and customer stakeholders to implement LIS interfaces, flags, and auto-verification rules.
• Support rule performance and minimize TAT, reruns, and manual interventions.
• Actively use and promote Stago digital tools and middleware solutions for accreditation, automation, and data integrity.
• Partner with internal and customer stakeholders to implement LIS interfaces, flags, and auto-verification rules.
• Support rule performance and minimize TAT, reruns, and manual interventions.
• Actively use and promote Stago digital tools and middleware solutions for accreditation, automation, and data integrity.
Customer Success & Commercial Partnership
• Monitor reagent consumption, QC performance, maintenance patterns, and service interactions collaboratively with your Customer Care Team to proactively identify improvement opportunities and prevent issues before they escalate.
• Proactively visit customers to ensure they are operating in alignment with Stago best practices, following proper workflows, and using products according to Stago requirements. Provide supportive coaching, refresher training, and corrective guidance to elevate performance and reduce avoidable errors.
• Support sales business reviews as requested to support a comprehensive overview of the business and actionable plans to enhance customer utilization and satisfaction.
• Support Sales and Marketing in pre-sale demos, workshops, and reference site visits, ensuring technical alignment and clinical credibility.
• Capture nuanced customer feedback (workflow challenges, assay needs, vial size preferences) to inform future product design and launches.
• Customer-Centric Service: Foster strong relationships with customers by actively listening, clearly communicating, and maintaining professionalism throughout all interactions.
• Collaboration & Reporting: Work closely with internal teams, including field service, sales, the hotline, and product management, to share insights and improve service strategies.
• Monitor reagent consumption, QC performance, maintenance patterns, and service interactions collaboratively with your Customer Care Team to proactively identify improvement opportunities and prevent issues before they escalate.
• Proactively visit customers to ensure they are operating in alignment with Stago best practices, following proper workflows, and using products according to Stago requirements. Provide supportive coaching, refresher training, and corrective guidance to elevate performance and reduce avoidable errors.
• Support sales business reviews as requested to support a comprehensive overview of the business and actionable plans to enhance customer utilization and satisfaction.
• Support Sales and Marketing in pre-sale demos, workshops, and reference site visits, ensuring technical alignment and clinical credibility.
• Capture nuanced customer feedback (workflow challenges, assay needs, vial size preferences) to inform future product design and launches.
• Customer-Centric Service: Foster strong relationships with customers by actively listening, clearly communicating, and maintaining professionalism throughout all interactions.
• Collaboration & Reporting: Work closely with internal teams, including field service, sales, the hotline, and product management, to share insights and improve service strategies.
Maintain CRM data so it is current, contacts should be reviewed each time you go into the account. Any changes to account name, address or instrumentation you must complete the proper paperwork and submit to Sales Admin.
Drive high level customer satisfaction through the successful completion of customer-facing duties and responsibilities.
Foster teamwork by supporting all necessary Stago departments in the goal of improving internal cooperation and customer satisfaction.
Furnishes leads to the Sales Team based upon technical calls and interactions with existing client base to expand current testing menu or upgrade instruments.
Special projects/tasks as assigned by Manager or Director.
Education and/or Experience:
- Bachelor's degree in related field from four-year college or university or equivalent required.
- MT(ASCP) Certification or equivalent strongly preferred.
- Minimum of 3 years experience as a medical technologist with coag exposure; prefer experience with Stago products or 3 years in an IVD applications specialist role.
- Current driver's license is mandatory. Passport preferred.
- More than 80% travel based on territory and company needs, including overnight stays and air travel, sometimes on short notice.
- Strong understanding of QC/Westgard rules, CLSI validation protocols, IQCP, and regulatory requirements.
- Familiar with the Microsoft Windows Office Suite Applications, especially Excel.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job requires the individual to be fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements.
We offer an extensive benefit and compensation package that includes medical, dental, vision, FSA, 401k, PTO, life and disability insurance, as well as a comprehensive leave program. Pay anticipated for this position in California is from $75,000-$90,000, depending on a number of factors. This role is also anticipated to be eligible to participate in a bonus plan and an automobile plan which are associated with this position. In the ordinary course of business, compensation and benefits programs may change based upon the Company’s needs.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.