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64 Sprinklr Customer Success Analyst Jobs Hiring Near You

Lever Demo 2

Customer Success Analyst

Irvine, CA

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential ...

Lever Demo 2

Customer Success Analyst

Toronto, ON

Document all research and analysis in accordance with applicable recordkeeping guidelines. * Identify suspicious activity and provide written evidence with supporting documentation. * Ensure timely ...

Sprinklr Inc.

WI · On-site

$90 - $120/hr

Overview Sprinklr is an AI‑native Unified Customer Experience Management (Unified‑CXM) platform ... Ability to analyze usage data, KPIs, and health indicators to identify improvement opportunities ...

Red Cat Holdings, Inc.

Customer Success Analyst II

UT · On-site

The Customer Success Analyst II supports customer operations, aftermarket services, and cross-functional business activities across Red Cat Holdings and its subsidiaries. This role combines customer ...

Ebury

Lending Customer Success Analyst

Toronto, ON · Hybrid

Lending Customer Success Analyst Ebury Toronto Office - Hybrid: 4 days in the office, 1 day working from home per week The Lending Customer Success team is responsible for the client journey from the ...

First Advantage

Strategic Customer Success Analyst

$24 - $28/hr

The Strategic Customer Success Analyst acts as a liaison to First Advantage's large, and most strategic screening accounts and various internal departments such as Sales, Operations, and Billing for ...

Syneoshealth

Sr Tech Customer Success Analyst

Morrisville, NC · On-site

$82K - $109K/yr

Sr Tech Customer Success Analyst Syneos Health is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across ...

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Sprinklr Jobs Information

What is it like to work at Sprinklr?

Sprinklr is a company that values innovation, collaboration, and customer-centricity, fostering a dynamic and fast-paced work environment. The company's global team is structured into various departments, including product development, customer success, and marketing, with a focus on delivering cutting-edge social media management solutions to clients. Working at Sprinklr may appeal to candidates who are passionate about technology, social media, and customer experience, and who are looking for a challenging and rewarding role in a rapidly growing company.

What makes Sprinklr an attractive place to work?

Sprinklr is a leading cloud-based customer experience management platform that helps global brands manage their digital presence across various touchpoints. The company fosters a dynamic work environment that encourages innovation, collaboration, and creativity, with a focus on delivering cutting-edge solutions to its clients. As a result, Sprinklr offers a unique opportunity for professionals to drive business impact, develop their skills, and contribute to the growth of a forward-thinking organization.

What are the most popular jobs at Sprinklr?

What are the most popular categories at Sprinklr?

Infographic showing various Customer Success Analyst job openings at Sprinklr in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 22% Physical, and 78% Remote job distribution.

Customer Success Analyst

Uber Technologies, Inc.

Chicago, IL • On-site

Full-time

Retirement

Re-posted 12 days ago

Uber rating

6.7

Company rating: 6.7 out of 10

Based on 116 frontline employees who took The Breakroom Quiz

4th of 9 rated taxi private hire

Job description


About the Role
As a Customer Success Manager (CSM), you will play a critical role in ensuring merchant success. This role is 70% focused on optimizing operational health (including a combination of operational efficiency, customer experience, and financial health), and 30% on enabling and driving revenue growth by supporting upselling and cross-selling efforts (identifying and proposing growth opportunities). The CSM collaborates closely with Client Partners and Account Managers, to analyze merchant performance, identify operational pain points, and recommend tailored solutions to merchants.
What You'll Do
  • Own and run recurring client meetings with key stakeholders. Plan, own, and run business reviews in coordination with CPs/AMs. travel as needed for key business meetings.
  • Monitor and analyze operational health metrics for existing partners.
  • Identify gaps in restaurant performance and propose solutions for improvement.
  • Drive product adoption working with Client Partners and Account Managers to understand the merchants' business objectives and tailor new product recommendations supported by data analysis to help them achieve these goals. Execute on agreed plans (campaigns set up and post mortem reports).
  • Ensure customer retention & expansion through regularly sharing an assessment of the merchant's adoption gaps and monitor overall operational health. Collaborate with the sales team to expand customer accounts by identifying, analyzing and / or pitching upsell or cross-selling new opportunities.
  • Proactively identify potential issues and work to resolve them. Advocate for the customer's needs cross-functionally within the organization and relay any product or service feedback to relevant teams.
  • Develop reporting and feedback providing regular reports on customer health, usage, and feedback to senior leadership. Offer feedback on product improvements based on customer needs and pain points.
Basic Qualifications
  • At least 4 years of experience in B2B operations (Sales, Customer Success, Account Management, or upper management retail/food industry).
  • Bachelor's degree in Economics, Finance, Business Administration, or a related field.
  • Basic proficiency in SQL, with the ability to adjust and refine queries as needed.
Preferred Qualifications
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.
  • Creative thinker with a passion for problem-solving and driving innovation.
  • Ability to thrive in a fast-paced and constantly evolving environment, with a proactive and results-driven mindset.
  • Previous experience in consulting, account management, or a similar client-facing role.
  • Operational Excellence - Ability to identify and optimize merchant processes.
  • Analytical Thinking - Comfortable with data, insights, and performance metrics. Ability to translate data into actionable recommendations.
  • Process Optimization - Proactively suggest tailored and scalable solutions to improve efficiency.
  • Cross-Functional Collaboration - Ability to work cross-functionally and drive influence with multiple stakeholders.
  • Excellent communication and relationship-building abilities.
  • Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact.
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Responsibilities
For Chicago, IL-based roles: The base salary range for this role is USD $107,000 per year - USD $119,000 per year.
For Dallas, TX-based roles: The base salary range for this role is USD $107,000 per year - USD $119,000 per year.
For Los Angeles, CA-based roles: The base salary range for this role is USD $107,000 per year - USD $119,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD $119,000 per year - USD $132,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
About Us
Ready to Ride?
This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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