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Springfield Clinic
Springfield Clinic

60 Springfield Clinic Jobs Hiring in Springfield, IL

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Springfield Clinic Jobs Information

What is it like to work at Springfield Clinic?

Springfield Clinic is a patient-centered healthcare organization that prioritizes teamwork, compassion, and community involvement, fostering a collaborative work environment.

The clinic offers a multidisciplinary team structure, with various departments working together to provide comprehensive care to patients, and a modern facility equipped with state-of-the-art technology to support medical professionals in their work.

Working at Springfield Clinic may appeal to individuals who value making a positive impact in their community, as the organization is committed to delivering high-quality, patient-centered care and contributing to the well-being of the local population.

What makes Springfield Clinic an attractive place to work?

Springfield Clinic is a reputable healthcare organization that has been serving the community for over 100 years, providing high-quality patient care and innovative medical services. The clinic offers a collaborative work environment, with opportunities for professional growth and development, as well as a commitment to employee well-being and work-life balance. By joining Springfield Clinic, individuals can contribute to the organization's mission of improving the health and well-being of the community, while also advancing their own careers and skills.

Do workers at Springfield Clinic get paid breaks?

Sometimes. Only some people get paid breaks.
39% of people say they don’t get paid breaks.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and August 2026.

Does Springfield Clinic pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
36% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and August 2026.

At Springfield Clinic, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
97% of people say they have to use vacation days when they’re out sick.
Based on data from 35 people who took the Breakroom Quiz between May 2025 and August 2026.

Is the health insurance from Springfield Clinic affordable enough for their workers?

Most people say the health insurance costs are okay.
75% of people say the health insurance costs are okay
Based on data from 40 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people get paid time off at Springfield Clinic?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 35 people who took the Breakroom Quiz between May 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 27% of people with changing schedules find out their shifts one week or less ahead of time.
  • 7% of people with changing schedules find out their shifts two weeks ahead of time.
  • 27% of people with changing schedules find out their shifts three weeks ahead of time.
  • 40% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 15 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers at Springfield Clinic worry about hours?

Most people don’t worry about getting enough hours.
87% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.

Do Springfield Clinic workers get to choose the shifts they work?

Most people get to choose which shifts they work.
86% report that they have enough control over which shifts they work.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it for Springfield Clinic workers to change shifts?

Most people find it easy to change shifts.
68% of people report that it’s easy to change shifts if they need to.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it to get time off at Springfield Clinic?

Most people find it easy to get time off.
85% of people report it’s easy to get time off.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and August 2026.

Do Springfield Clinic managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.

Do jobs at Springfield Clinic spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
13% of people report that their job takes up time that they don’t get paid for.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it to take sick days at Springfield Clinic?

Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 50 people who took the Breakroom Quiz between December 2024 and August 2026.

Is working at Springfield Clinic good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
92% of people who care for a child or other relative report this is a good place to work.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Springfield Clinic feel treated with respect by their managers?

Most people feel treated with respect by their managers.
77% of people say they’re treated with respect by their managers.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Springfield Clinic get to take their breaks without interruption?

Most people get breaks without interruption.
69% of people report that they get to take their breaks without interruption.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and August 2026.

Is it stressful to work at Springfield Clinic?

Most people feel stressed here.
68% of people say they often feel stressed at work.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Springfield Clinic enjoy their jobs?

Most people enjoy their job.
79% of people report they enjoy their job.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Springfield Clinic recommend working with their team?

Only some people recommend working with their team.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 59 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people get enough training when they start at Springfield Clinic?

Some people didn’t get enough training when they started.
36% of people report they didn’t get enough training when they started working here.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people get support to advance at Springfield Clinic?

Only some people are given support to advance their career here.
In the last year, 63% of people report not being given support to advance their career here.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think Springfield Clinic’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
84% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers feel well informed about how Springfield Clinic is doing?

Most people don’t feel well informed about how the company is doing.
68% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and August 2026.

What are cities near Decatur for Springfield Clinic jobs?

What are the most popular jobs at Springfield Clinic?

What are the most popular categories at Springfield Clinic?

What are the most popular roles at Springfield, IL?

Infographic showing various job openings at Springfield Clinic in Springfield, IL as of August 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 99% Physical, and 1% Remote job distribution.

Patient Access Specialist - Urgent Care Plus (PRN)

Springfield Clinic

Springfield, IL • On-site

$17.75 - $22.75/hr

Other

Re-posted 3 days ago

Springfield Clinic rating

6.7

Company rating: 6.7 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

534th of 893 rated healthcare providers

Job description


The Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all guests and their families when they call and as they arrive and lead the Springfield Clinic signature experience to all with a no-job-too-small attitude. The PAS also communicates with various ancillary departments and Care Teams to ensure smooth guest flow and high data integrity. Also responsible for the daily work schedule for a group of physicians/staff by answering the phones, obtaining records, verifying patient information, scheduling appointments, entering charges and collecting payments.
Improving efficiency and increasing customer experience will drive your success here at Springfield Clinic.
Job Relationships
Reports to the Operations Manager.
Principal Responsibilities
  • Answer incoming calls, identify the need of the caller, route call to appropriate area and take messages as required.
  • Assist guests with the check-in process, verify demographic and insurance information, and update as needed.
  • Proactively assists guests, members of the Care Team, and all team members providing information, direction and legendary hospitality.
  • Assist guests in enrolling in the FollowMyHealth (FMH) portal and educate them on how to use the portal.
  • Collect any patient payments and provide accurate receipt. Reconcile receipts with cash collected and complete required balancing forms in accordance with performance standards.
  • Refers guests with questions regarding financial liability to appropriate resource(s).
  • Schedule appointments for the provider according to provider group procedures, maintaining a high level of accuracy. Identify schedule capacity and analyze the availability for guest demand in order to maximize provider efficiency and schedule utilization.
  • Collaborate with onsite departments, and Care Team members to align scheduling effort and assist guests at first point of contact.
  • Document guest requests to the Care Team through EHR.
  • Work appropriate system reports for assigned provider/provider group.
  • Work office bump list, wait list, normal letters, and overdue orders for assigned provider/provider group.
  • Proactively identify issues with processes, policies, teamwork and technology and work to execute solutions to improve the Associate and/or guest experience.
  • Route emergency calls to the Care Team or TeleNurse in accordance to the emergency procedure.
  • Drive First Call Resolution on every inquiry by completing all necessary outreach on behalf of the guest or internal customer.
  • Adhere to patient service standards.
  • Serve as a role model of service excellence by supporting a positive front desk and/or call center atmosphere.
  • Complete front desk and/or call center duties with a welcoming spirit and efficiency.
  • Adhere to appropriate workflow processes.
  • Collaborate with team members to deliver an exceptional guest experience.
  • Demonstrate an attention to detail.
  • Cultivate a learning/teaching environment with team members.
  • Support other departments as needed.
  • Remain current on all departmental policies, procedures and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
  • Demonstrate and maintain an openness to getting the job done and assisting & supporting team meet departmental goals & objectives.
  • Eligible for Certified Medical Administrative Assistant (CMAA) exam within (1) year of PAS employment at Springfield Clinic.
    • This is voluntary growth opportunity.
  • Comply with the Springfield Clinic incident reporting policy and procedures.
  • Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
  • Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
  • Perform other job duties as assigned.
License/Certificates
  • Certified Medical Administrative Assistant (CMAA) exam eligibility per the National Healthcareer Association within (1) year of PAS employment at Springfield Clinic.
    • The is a voluntary growth opportunity.
Education/Experience
  • High School graduate or GED preferred.
  • Comfortable with technology.
  • Preferred: Administrative or technical background acquired through completion of 2-3 years of college.
  • Preferred: Minimum one (1) year medical office experience
Knowledge, Skills and Abilities
  • Ability to establish and maintain meaningful and trusting relationships with associates, guests and their families.
  • Actively listen, empathize, and resolve the expressed and unexpressed wishes and needs of Springfield Clinic guests, their families and other members of the Springfield Clinic team.
  • Demonstrate a positive and professional attitude and dress at all times.
  • Demonstrated ability to reason, interpret and evaluate each situation to provide assistance and resolve issues.
  • Seek opportunities to innovate, and improve the Springfield Clinic experience for guests, their families and for team members.
  • Effective, proficient, and professional verbal and written communication skills. Ability to adapt communication style to suit different audiences of various diversities and abilities.
  • Ability to effectively multitask under pressure with accuracy in a fast-paced environment.
  • Excellent attendance.
  • Demonstrates intermediate computer skills and knowledge of computer software programs.
  • Treat every interaction as an opportunity to make an impact and deliver excellence.

Working Environment
Office type environment requiring frequent fluctuations between sitting and standing.
PHI/Privacy Level
HIPAA1

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