Southall Farm & Inn is a premier destination bringing nature, produce and people together in a powerful and unique way. At Southall, our Southall Experience Specialists are a critical part of our ...
Southall
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Southall Farm & Inn is a premier destination bringing nature, produce and people together in a powerful and unique way. At Southall, our Southall Experience Specialists are a critical part of our ...
Southall Farm & Inn is a premier destination bringing nature, produce and people together in a powerful and unique way. At Southall, our Southall Experience Specialists are a critical part of our ...
Southall Farm & Inn is a premier destination bringing nature, produce and people together in a powerful and unique way. At Southall, our Southall Experience Specialists are a critical part of our ...
The Southall Experience Specialist are a critical part of our Sales and Operations teams. Each Experience Specialist will be responsible for driving revenue through meeting monthly team and ...
Quick apply
The Southall Experience Specialist are a critical part of our Sales and Operations teams. Each Experience Specialist will be responsible for driving revenue through meeting monthly team and ...
Activities Team Member
Franklin, TN · On-site
$15.75 - $18.50/hr
Southall staff aim to provide 5-star level experience in all aspects of their interactions with guests. RESPONSIBILITIES * Lead and facilitate daily activities, tours, and specialty programming (e.g ...
Activities Team Member
Franklin, TN · On-site
$15.75 - $18.50/hr
Southall staff aim to provide 5-star level experience in all aspects of their interactions with guests. RESPONSIBILITIES * Lead and facilitate daily activities, tours, and specialty programming (e.g ...
Recreation Coordinator
Franklin, TN · On-site
Southall is a premier destination bringing nature, produce and people together in a powerful and unique way. The Recreation Coordinator at Southall is rewarding and challenging. The role requires ...
Recreation Coordinator
Franklin, TN · On-site
Southall is a premier destination bringing nature, produce and people together in a powerful and unique way. The Recreation Coordinator at Southall is rewarding and challenging. The role requires ...
Barista
Franklin, TN · On-site
$15 - $17.25/hr
Southall is a premier destination bringing nature, produce and people together in a powerful and unique way. At Southall, we are looking for team members to help us as we continue our journey to ...
Barista
Franklin, TN · On-site
$15 - $17.25/hr
Southall is a premier destination bringing nature, produce and people together in a powerful and unique way. At Southall, we are looking for team members to help us as we continue our journey to ...
Activities Team Member
Franklin, TN · On-site
$15.75 - $18.50/hr
Southall staff aim to provide 5-star level experience in all aspects of their interactions with guests. RESPONSIBILITIES * Lead and facilitate daily activities, tours, and specialty programming (e.g ...
Activities Team Member
Franklin, TN · On-site
$15.75 - $18.50/hr
Southall staff aim to provide 5-star level experience in all aspects of their interactions with guests. RESPONSIBILITIES * Lead and facilitate daily activities, tours, and specialty programming (e.g ...
Worship Director
Franklin, TN · On-site
Position Overview Southall Church Southall Church is a healthy, multiplying church in Franklin, TN with a vision to bring the life of Jesus to our families, neighbors and nations. We are looking for ...
Worship Director
Franklin, TN · On-site
Position Overview Southall Church Southall Church is a healthy, multiplying church in Franklin, TN with a vision to bring the life of Jesus to our families, neighbors and nations. We are looking for ...
Senior Food and Beverage Manager Southall is a premier destination bringing nature, produce and people together in a powerful and unique way. The Senior and Food and Beverage Manager is responsible ...
Senior Food and Beverage Manager Southall is a premier destination bringing nature, produce and people together in a powerful and unique way. The Senior and Food and Beverage Manager is responsible ...
Senior Food and Beverage Manager Southall is a premier destination bringing nature, produce and people together in a powerful and unique way. The Senior and Food and Beverage Manager is responsible ...
Senior Food and Beverage Manager Southall is a premier destination bringing nature, produce and people together in a powerful and unique way. The Senior and Food and Beverage Manager is responsible ...
Banquet Bartender
Franklin, TN · On-site
Southall is a premier destination bringing nature, produce and people together in a powerful and unique way. The Banquet Bartender plays a key role in delivering elevated beverage service in a fast ...
Banquet Bartender
Franklin, TN · On-site
Southall is a premier destination bringing nature, produce and people together in a powerful and unique way. The Banquet Bartender plays a key role in delivering elevated beverage service in a fast ...
January Assistant Manager
Franklin, TN · On-site
Southall Farm & Inn is a premier destination bringing nature, produce and people together in a powerful and unique way. The January Assistant Manager supports the General Manager in overseeing daily ...
January Assistant Manager
Franklin, TN · On-site
Southall Farm & Inn is a premier destination bringing nature, produce and people together in a powerful and unique way. The January Assistant Manager supports the General Manager in overseeing daily ...
High School Student Director
Franklin, TN · On-site
Position Overview Southall Church is a healthy, multiplying church in Franklin, TN with a vision to bring the life of Jesus to our families, neighbors and nations. We are seeking a High School ...
High School Student Director
Franklin, TN · On-site
Position Overview Southall Church is a healthy, multiplying church in Franklin, TN with a vision to bring the life of Jesus to our families, neighbors and nations. We are seeking a High School ...
Dottie's Server
Franklin, TN · On-site
At Southall , we are on a mission to inspire culinary consciousness - crafting unique, seasonal experiences that celebrate the journey from seed to plate. Our immersive dining environments are deeply ...
Dottie's Server
Franklin, TN · On-site
At Southall , we are on a mission to inspire culinary consciousness - crafting unique, seasonal experiences that celebrate the journey from seed to plate. Our immersive dining environments are deeply ...
Pastry Line Cook - AM Shift
Franklin, TN · On-site
$17.25 - $21/hr
Southall is a premier destination bringing nature, produce and people together in a powerful and unique way. The AM Pastry Line Cook will have the opportunity to work with the seasons of middle ...
Pastry Line Cook - AM Shift
Franklin, TN · On-site
$17.25 - $21/hr
Southall is a premier destination bringing nature, produce and people together in a powerful and unique way. The AM Pastry Line Cook will have the opportunity to work with the seasons of middle ...
Banquets Setup Team Member
Franklin, TN · On-site
$13.25 - $16.75/hr
Southall Farm & Inn Department: Banquets & Events Reports To: Setup Manager Job Type: Full-Time About Southall Southall is a premier destination bringing together nature, agriculture, hospitality ...
Banquets Setup Team Member
Franklin, TN · On-site
$13.25 - $16.75/hr
Southall Farm & Inn Department: Banquets & Events Reports To: Setup Manager Job Type: Full-Time About Southall Southall is a premier destination bringing together nature, agriculture, hospitality ...
Recreation Coordinator
Franklin, TN · On-site
Southall is a premier destination bringing nature, produce and people together in a powerful and unique way. The Recreation Coordinator at Southall is rewarding and challenging. The role requires ...
Recreation Coordinator
Franklin, TN · On-site
Southall is a premier destination bringing nature, produce and people together in a powerful and unique way. The Recreation Coordinator at Southall is rewarding and challenging. The role requires ...
Food & Beverage Manager Job Type: Full-Time, Hourly Position Description Southall Farm & Inn is a premier destination bringing nature, produce and people together in a powerful and unique way. The ...
Food & Beverage Manager Job Type: Full-Time, Hourly Position Description Southall Farm & Inn is a premier destination bringing nature, produce and people together in a powerful and unique way. The ...
January Assistant Manager
Franklin, TN · On-site
Southall Farm & Inn is a premier destination bringing nature, produce and people together in a powerful and unique way. The January Assistant Manager supports the General Manager in overseeing daily ...
January Assistant Manager
Franklin, TN · On-site
Southall Farm & Inn is a premier destination bringing nature, produce and people together in a powerful and unique way. The January Assistant Manager supports the General Manager in overseeing daily ...
Production Director
Franklin, TN · On-site
Position Overview Southall Church Southall Church is a healthy, multiplying church in Franklin, TN with a vision to bring the life of Jesus to our families, neighbors and nations. We are looking are ...
Quick apply
Production Director
Franklin, TN · On-site
Position Overview Southall Church Southall Church is a healthy, multiplying church in Franklin, TN with a vision to bring the life of Jesus to our families, neighbors and nations. We are looking are ...
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Re-posted 24 days ago
Job description
Southall Farm & Inn is a premier destination bringing nature, produce and people together in a powerful and unique way. At Southall, our Southall Experience Specialists are a critical part of our Sales and Operations teams. Each Experience Specialist will be responsible for driving revenue through meeting monthly team and individual goals and anticipating guest needs and desires to create a unique, personalized experiences. The ideal candidate will be self-motivated and consistent with an appetite for growth and a desire to learn.
Responsibilities:
- Answering phones promptly, and directing incoming calls of prospective guests, in-house guests, vendors, team members, third parties and travel agents.
- Understanding what action to take when an emergency call is required; monitoring automated systems including fire alarms, telephone equipment, etc.; full awareness of health, safety, fire, and bomb-threat procedures.
- Communicating with guests via chat, email, or phone, providing our guests with a 5-star experience and utilizing hotel systems to initiate service requests and ensure prompt follow-up.
- Booking Reservations for guests that will include accommodations, dining, transportation, spa and activities while maintaining the Southall standards.
- Monitor and review reservations prior to service to ensure proper flow of service utilizing reservation management system.
- Maintain and clearly communicate appropriate, site-specific knowledge regarding all resort dining outlets, spa, activities, events and room accommodations as part of the selling process. Daily tasks include, but are not limited to:
- Ensuring guest profiles and reservation details are complete.
- Charging deposits, cancelling reservations, entering amenities as needed.
- Identifying VIP guests and maintaining confidentiality for each guest.
- Promoting positive guest relations by providing prompt, courteous, and efficient service
- Complete a thorough two-week training program and participate in monthly training sessions; being receptive to positive & constructive feedback designed to encourage growth and success.
- Meet or exceed monthly team and individual revenue and conversion goals.
- Act as the point-of-contact for each guest, handling questions and concerns in a manner which promotes positive outcomes.
- Be aware of any promotional rates / packages.
Skills and Experience:
- 1+ years of customer service or sales experience in a luxury hotel or resort environment preferred.
- Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints.
- Ability to listen, speak and write English to ascertain and respond to client needs.
- Must be able to work evenings, weekends and holidays.
Education & Requirements:
- High School degree or equivalent
Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.