Customer Support Engineer
Lehi, UT · On-site
Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...
Sourcegraph
60 jobs near Columbus, OH
Customer Support Engineer
Lehi, UT · On-site
Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...
Customer Support Engineer Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US ...
Customer Support Engineer Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US ...
Customer Support Engineer
Raleigh, NC · On-site
Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...
Customer Support Engineer
Raleigh, NC · On-site
Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...
Customer Support Engineer
Melbourne, FL · On-site
Customer Support Engineer - AEMS Platform & Reliance Location: Melbourne, FL (onsite) Job Type: Full time LINUX and Windows Operating Systems C, Java & Oracle Database SQL, shell scripting, ability ...
Quick apply
Customer Support Engineer
Melbourne, FL · On-site
Customer Support Engineer - AEMS Platform & Reliance Location: Melbourne, FL (onsite) Job Type: Full time LINUX and Windows Operating Systems C, Java & Oracle Database SQL, shell scripting, ability ...
Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...
Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...
Customer Support Engineer
$29.19 - $49.62/hr
Must maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support and sales team * Requires good troubleshooting skills Preferred ...
Customer Support Engineer
$29.19 - $49.62/hr
Must maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support and sales team * Requires good troubleshooting skills Preferred ...
Customer Support Engineer
New York, NY · On-site +1
Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...
Customer Support Engineer
New York, NY · On-site +1
Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...
Customer Support Engineer
Manhattan, NY · On-site +1
Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...
Customer Support Engineer
Manhattan, NY · On-site +1
Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...
Customer Support Engineer
New York, NY · On-site
Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...
Customer Support Engineer
New York, NY · On-site
Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...
Customer Support Engineer
Manhattan, NY · On-site
Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...
Customer Support Engineer
Manhattan, NY · On-site
Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...
Customer Support Engineer
$29.19 - $49.62/hr
Must maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support and sales team * Requires good troubleshooting skills Preferred ...
Customer Support Engineer
$29.19 - $49.62/hr
Must maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support and sales team * Requires good troubleshooting skills Preferred ...
Customer Support Engineer
San Francisco, CA · On-site
$120K - $160K/yr
Customer Support Engineer Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US ...
Quick apply
Customer Support Engineer
San Francisco, CA · On-site
$120K - $160K/yr
Customer Support Engineer Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US ...
Customer Support Engineer
San Jose, CA · On-site
Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...
Customer Support Engineer
San Jose, CA · On-site
Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...
Customer Support Engineer
Campbell, CA · On-site +1
Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...
Customer Support Engineer
Campbell, CA · On-site +1
Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...
Customer Support Engineer
Dallas, TX · Remote
$60K - $100K/yr
About this Role We are seeking a highly customer-centric Customer Support Engineer who is a product expert and thrives in a fast-paced environment. In this role, you will be responsible for ...
Quick apply
Customer Support Engineer
Dallas, TX · Remote
$60K - $100K/yr
About this Role We are seeking a highly customer-centric Customer Support Engineer who is a product expert and thrives in a fast-paced environment. In this role, you will be responsible for ...
Customer Support Engineer
Vancouver, WA · On-site
$29.19 - $49.62/hr
Must maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support and sales team * Requires good troubleshooting skills Preferred ...
Customer Support Engineer
Vancouver, WA · On-site
$29.19 - $49.62/hr
Must maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support and sales team * Requires good troubleshooting skills Preferred ...
Customer Support Engineer
Cincinnati, OH · On-site
CBTS is hiring a Customer Support Engineer for immediate on-site need to support facility service operations for the business. This role plays a critical part in keeping service requests organized ...
Customer Support Engineer
Cincinnati, OH · On-site
CBTS is hiring a Customer Support Engineer for immediate on-site need to support facility service operations for the business. This role plays a critical part in keeping service requests organized ...
Customer Support Engineer
San Francisco, CA · On-site
$120K - $160K/yr
Customer Support Engineer Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US ...
Customer Support Engineer
San Francisco, CA · On-site
$120K - $160K/yr
Customer Support Engineer Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US ...
Customer Support Engineer Join our Customer Support team in shaping the future of AI-powered shopping experiences across our global software platform. The Company You'll Join At Rebuy, we're on a ...
Customer Support Engineer Join our Customer Support team in shaping the future of AI-powered shopping experiences across our global software platform. The Company You'll Join At Rebuy, we're on a ...
Customer Support Engineer
Dallas, TX · On-site +1
$60K - $100K/yr
About this Role We are seeking a highly customer-centric Customer Support Engineer who is a product expert and thrives in a fast-paced environment. In this role, you will be responsible for ...
Customer Support Engineer
Dallas, TX · On-site +1
$60K - $100K/yr
About this Role We are seeking a highly customer-centric Customer Support Engineer who is a product expert and thrives in a fast-paced environment. In this role, you will be responsible for ...
Job description
Description
VAST Data is looking for a Customer Support Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"VAST's data management vision is the future of the market." - Forbes
VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history.
Summary
As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a part of VAST "Flight Crew" for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer.
The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you can't. You will also be involved in developing and testing and solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab. You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems.
The Role
Requirements
VAST Data is looking for a Customer Support Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"VAST's data management vision is the future of the market." - Forbes
VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history.
Summary
As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a part of VAST "Flight Crew" for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer.
The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you can't. You will also be involved in developing and testing and solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab. You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems.
The Role
- Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
- Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
- Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure.
- Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
- Submit and manage Feature Requests and/or Bugs into product marketing and development teams.
- Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations.
- Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.
- Support and guide VAST data account teams on account technical status and activities.
- Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction
Requirements
- Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions.
- Ability to manage own time and case load with rapidly changing priorities
- Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world.
- Knowledge and working experience in common Linux system administration tasks and Linux OS in general.
- Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
- Scripting and programming - bash scripting is required; must be familiar with one or more other programming language
- Significant experience required in the areas of file systems and scale-out NAS Implementation
- An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing.
- Excellent business written and verbal communication and presentation skills.
- An advantage to candidates that have hands-on lab and hardware management experience.
- An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up.
- MS or B.Sc. in CS, CE, EE or related fields.
- Ability to travel. To be successful in this role, you will need to travel around 20% of the time.
- Rotational weekend shift once every 8-12 weeks and occasional holiday coverage.
About VAST Data
Sourced by ZipRecruiter
Company size
201 - 500 Employees
Headquarters location
New York, NY, US
Year founded
2016