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At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients' success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy.
Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year. Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity. Join us on our mission to empower confident, fraud-free commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values here!
Job Title: Senior Revenue Operations Manager
Department: Revenue Operations
The Revenue Operations (RevOps) team at Signifyd is the operational backbone of how we run our business. We own strategy, process, systems, analytics, and enablement across the teams that drive how Signifyd wins and retains merchants: Marketing, Sales, Customer Success, and Partnerships, among others. We partner with leaders across all of these functions to build the infrastructure that makes Signifyd's revenue teams faster, more informed, and consistently better at winning and keeping merchants.
The Role
We're looking for a Senior Revenue Operations Manager to own operations for Customer Success (CS) and Solution Design and Delivery (SD&D), reporting to the Director of Revenue Operations. This is a full-ownership role: you'll be responsible for the strategy, systems, processes, analytics, and enablement for both organizations. You won't just respond to requests; you'll identify what the business needs, bring a recommendation, design a solution that works for the teams involved, build it, and lead the change.
This role is embedded in the business, not supporting it from a distance. You'll work alongside CS and SD&D leadership, join their team calls, and own the operational roadmap for both organizations. If you thrive working directly with post-sales leaders, enjoy presenting your work, and want to understand the business deeply enough to have opinions about it, this role will feel natural.
Business Outcomes
This role has a direct line to Signifyd's most important post-sales metrics:

• Increased net revenue retention (NRR) through proactive customer health monitoring, streamlined renewal and upsell workflows, and reduced preventable churn
• Decreased time to go live and fewer implementation cancellations through optimized SD&D scoping and onboarding risk signal detection
• Year 1 Revenue pacing at or above budget, driven by accurate implementation milestone tracking and early identification of at-risk accounts
• Improved visibility into churn risk, expansion opportunity, and post-sales performance for CS and SD&D leadership
• Bookings accuracy consistently at or above 85%
• Reduced operational overhead through automation of manual, recurring tasks and consolidation of cross-functional signal delivery

Responsibilities:

• CS Operations: Own CS operations end to end: account health monitoring and alerting, renewal and expansion workflows, lifecycle process design, and book-of-business management and hygiene
• SD&D Operations: Own SD&D operational infrastructure in Salesforce: implementation tracking, milestone forecasting, onboarding risk signal detection, and Sales-to-post-sales handoff workflows
• Analytics & Reporting: Build and maintain the analytics and reporting infrastructure CS and SD&D leadership rely on, including notification and signal delivery systems
• Salesforce Administration: Serve as system administrator for CS and SD&D: flows, validation rules, permission sets, assignment rules, and custom configurations following RevOps governance best practices
• Automation: Convert manual reporting, data cleanup, and recurring administrative work into automated, repeatable processes
• Stakeholder Partnership: Partner with CS and SD&D leadership to identify operational gaps, scope improvements, and drive them to completion
• Project Management: Manage RevOps projects and serve as the primary RevOps contact for CS and SD&D, with proactive stakeholder communication throughout

Requirements:

• A proactive, self-directed operating style: you find operational gaps and drive improvements before they're assigned to you, and you can articulate how each improvement connects to business outcomes
• Strong stakeholder management and communication: ability to partner with senior leaders across multiple organizations simultaneously, navigate cross-functional process redesign without formal authority, and present work confidently to leadership and company-wide audiences
• Proven ability to convert manual, recurring work into automated, scalable solutions
• Salesforce admin proficiency: flows (record-triggered, scheduled, and autolaunched), validation rules, permission sets, and custom objects following governance best practices
• Background in Revenue Operations, CS Operations, or Post-Sales Operations, with exposure to both customer success and implementation or technical teams

Nice to have:

• Strong CS and post-sales domain knowledge: health scoring methodologies, renewal and expansion motions, churn analysis, onboarding workflows, and the KPIs post-sales teams are measured against
• Familiarity with ecommerce, fraud prevention, fintech, or adjacent industries; understanding of chargebacks, GMV, authorization rates, and dispute management is a real advantage
• Experience using AI tools (Claude, Gemini, or similar) for workflow automation, data analysis, or operational decision support; hands-on experience with enterprise platforms like Agentforce, Slack AI, or Salesforce-Slack integrations
• Experience with LeanData or similar account assignment and routing tools, and/or CPQ processes and tooling
• Working familiarity with Outreach, Looker, and Jira
• Formal Salesforce certification (Administrator, Advanced Administrator, or similar)

#LI-Remote
Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

Compensation:
In the United States, each work location is assigned a specific pay zone, which determines the salary range for a given position. The starting base salary for the selected candidate will be based on a variety of factors, including job-related skills, experience, qualifications, geographic location, and current market conditions.
Base Salary Ranges by Pay Zone:

• Tier 1 (NYC/SF Bay Area/Seattle): $130,000 - $140,000 annually
• Tier 2 (DC Metro/Austin/Chicago/Denver/Boston/Los Angeles/San Diego): $120,000 - $135,000 annually
• Tier 3 (US - All Other): $110,000 - $130,000 annually

Equity: This role is eligible for a stock option grant of 2,000 stock options, based on the position level and internal compensation guidelines.
Bonus: This role is eligible for an annual performance bonus of up to 10% of base salary.
Work Model: This is a 100% remote position. Occasional travel is required for company and team onsites, approximately once per quarter.
We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
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