Description The Field Service Engineer supports mission-critical power facilities by performing automatic transfer switch (ATS) startups, system modifications, warranty service, emergency response, and preventive maintenance. This is a hands-on, customer-facing role requiring strong electrical troubleshooting skills, safety awareness, and the ability to work independently in high-reliability environments.
This role supports facilities such as data centers, telecommunications sites, healthcare facilities, airports, and other critical infrastructure, where uptime and compliance are essential.
Must-Have Skills, Experience, and Education
- High School Diploma or GED
- 3+ years of Field Service Engineering experience
- Experience supporting electrical power systems (low voltage through medium voltage switchgear)
- Experience working in critical power environments (data centers, healthcare, telecom, airports, etc.)
- Experience testing and servicing automatic transfer switches (ATS)
- Ability to read and interpret electrical schematics and blueprints
- Familiarity with applicable electrical codes and industry standards
- Strong customer service and communication skills
- Ability to manage projects, meet timelines, and work within budget guidelines
- Self-directed with a strong commitment to customer satisfaction
- Willingness to participate in a 24/7 on-call rotation
- Valid driver's license in good standing
- Authorized to work in the U.S. without current or future sponsorship
Nice-to-Have Skills, Experience, and Education
- 5+ years of field service experience in power distribution or protection systems
- Associate or Bachelor's degree in Electrical Engineering or related field
- Strong understanding of power distribution, DC/AC systems, and voltage circuit theory
- Advanced troubleshooting experience in mission-critical environments
- Excellent time management, organization, and follow-up skills