Sidram Technologies

60 Sidram Technologies Jobs Hiring Near You

Hi , This is Rachael from SidRam Tech, We have an urgent position ITSM Consultant @ Boston, MA - Onsite Job Title: ITSM Consultant Location: Boston, MA - Onsite We are looking for an ITSM Specialist ...

HI This is Rachael from SidRam Tech, We have an urgent position for MemSQL DBA / Administrator @ Irving, TX | New Jersey | Tampa, FL (Any where in usa are ok ) our Direct client. Kindly have a look ...

SRE Lead

Plano, TX · On-site

$54.50 - $72.50/hr

Hi , This is Rachael from SidRam Tech, We have an urgent position SRE Lead @ Plano, TX - Onsite Job Title: SRE Lead Location: Plano, TX - Onsite We are seeking an experienced 13 to 18 years of ...

Hi , This is Rachael from SidRam Tech, We have an urgent position Technical Writer @ Santa Clara, CA Title: Technical Writer Location: Santa Clara, CA Customer: J&J JD: Key Responsibilities

Hello Everyone, This is Rachael from SidRam Tech, We have an urgent position Microsoft Fabric @ Phoenix, AZ - Onsite Job Title: Microsoft Fabric Location: Phoenix, AZ - Onsite Overall - 15 years ...

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Sidram Technologies Jobs Information

Infographic showing various job openings at Sidram Technologies in the United States as of August 2026, with employment types broken down into 4% Full Time, and 96% Contract. Highlights an 86% Physical, and 14% Remote job distribution.

ITSM Consultant

Sidram Technologies

Boston, MA • On-site

Contractor

Re-posted 19 days ago


Job description

Hi ,

This is Rachael from SidRam Tech, We have an urgent position  ITSM Consultant @ Boston, MA - Onsite

Job Title: ITSM Consultant

Location: Boston, MA - Onsite

 

Job Description:

 

We are looking for an ITSM Specialist with hands-on experience in ManageEngine and/or ServiceChannel platforms. The ideal candidate will be responsible for managing IT service management processes, handling incidents and service requests, and ensuring smooth IT operations.

 

Key Responsibilities:

Administer and support ITSM tools like ManageEngine and/or ServiceChannel

Manage incident, problem, and change management processes

Monitor ticket queues and ensure timely resolution of issues

Configure workflows, SLAs, and automation within the ITSM platform

Collaborate with IT teams and business users for service improvements

Generate reports and maintain documentation for IT operations

 

Required Skills:

Experience with ManageEngine and/or ServiceChannel ITSM tools

Strong understanding of ITIL processes (Incident, Problem, Change Management)

Good troubleshooting and analytical skills

Excellent communication and stakeholder management abilities

Rachael

IT Services | Development | Staffing

URL: http:/www.sidramtech.com | 

Email: rachael@sidramtech.com

Direct: 4705239688

Led by 25+ Years of Industry Experience

 

 

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