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Shopko Optical

61 Shopko Optical Customer Service Representative Jobs Hiring Near You

Shopko Optical

PT Optical Sales Associate

Ontario, OH · On-site

$15.25 - $18.75/hr

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a part-time Optical Sales Associate to join our team in Ontario ...

Shopko Optical

Optical Sales Associate

Janesville, WI · On-site

$14.25 - $17.50/hr

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Full-time Optical Sales Associate to join our team in ...

Shopko Optical

Optical Sales Associate

Kenosha, WI · On-site

$15.50 - $19.25/hr

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Full-time Optical Sales Associate to join our team in Kenosha ...

Shopko Optical

PT Optical Sales Associate

Hudson, WI · On-site

$16.50 - $20.50/hr

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Part-time Optical Sales Associate to join our team in Hudson ...

Shopko Optical

Optical Sales Associate

Kenosha, WI · On-site

$15.50 - $19.25/hr

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Full-time Optical Sales Associate to join our team in Kenosha ...

Shopko Optical

Optical Sales Associate

Bismarck, ND · On-site

$16 - $19.75/hr

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Full-time Optical Sales Associate to join our team in Bismarck ...

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Shopko Optical Jobs Information

Do workers at Shopko Optical get paid breaks?

No. Most people don’t get paid breaks.
68% of people say they don’t get paid breaks.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and July 2026.

Does Shopko Optical pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
41% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and July 2026.

At Shopko Optical, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
73% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 11 people who took the Breakroom Quiz between May 2025 and July 2026.

Is the health insurance from Shopko Optical affordable enough for their workers?

Most people say the health insurance costs are okay.
77% of people say the health insurance costs are okay
Based on data from 13 people who took the Breakroom Quiz between April 2025 and June 2026.

Do people get paid time off at Shopko Optical?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 14 people who took the Breakroom Quiz between May 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 11% of people with changing schedules find out their shifts one week or less ahead of time.
  • 32% of people with changing schedules find out their shifts two weeks ahead of time.
  • 21% of people with changing schedules find out their shifts three weeks ahead of time.
  • 37% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 19 people who took the Breakroom Quiz between December 2024 and February 2026.

Do workers at Shopko Optical worry about hours?

Most people don’t worry about getting enough hours.
74% of people report they don’t worry about getting enough hours.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and February 2026.

Do Shopko Optical workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
53% report that they don’t have enough control over which shifts they work.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and December 2025.

How easy is it for Shopko Optical workers to change shifts?

Most people find it hard to change shifts.
69% of people report that it’s hard to change shifts if they need to.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and February 2026.

How easy is it to get time off at Shopko Optical?

Some people find it hard to get time off.
38% of people report it’s hard to get time off.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and July 2026.

Do Shopko Optical managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and February 2026.

Do jobs at Shopko Optical spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
26% of people report that their job takes up time that they don’t get paid for.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and February 2026.

How easy is it to take sick days at Shopko Optical?

Most people find it easy to take sick days.
75% of people report that it’s easy to take time off if they are sick.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and July 2026.

Is working at Shopko Optical good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
38% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and December 2025.

Do people at Shopko Optical feel treated with respect by their managers?

Most people feel treated with respect by their managers.
85% of people say they’re treated with respect by their managers.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Shopko Optical get to take their breaks without interruption?

Most people get breaks without interruption.
82% of people report that they get to take their breaks without interruption.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at Shopko Optical?

Most people feel stressed here.
80% of people say they often feel stressed at work.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Shopko Optical enjoy their jobs?

Only some people enjoy their job.
35% of people report they don’t enjoy their job.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Shopko Optical recommend working with their team?

Only some people recommend working with their team.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at Shopko Optical?

Some people didn’t get enough training when they started.
57% of people report they didn’t get enough training when they started working here.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at Shopko Optical?

Only some people are given support to advance their career here.
In the last year, 48% of people report not being given support to advance their career here.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think Shopko Optical’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
85% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how Shopko Optical is doing?

Only some people feel well informed about how the company is doing.
48% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and July 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Shopko Optical?

What are the most popular categories at Shopko Optical?

Infographic showing various Customer Service Representative job openings at Shopko Optical in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, 1% Contract, and 1% Nights. Highlights an 100% Physical job distribution.

PT Optical Sales Associate

Ontario, OH • On-site

Shopko Optical
Fitness and Sports Centers • 1 - 5K employees
Learn more about Shopko Opticalexternal

$15.25 - $18.75/hr

Part-time

Medical, Dental, Vision, Life, PTO

Re-posted 5 days ago

Shopko Optical rating

5.6

Company rating: 5.6 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

Job description

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a part-time Optical Sales Associate to join our team in Ontario, OH. 

On-the-job training provided, no experience necessary.

 POSITION SUMMARY:  

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.  

  Taking Care of our teams who take Care of our Patients

  • Competitive Wages & Sales Incentives
  • Competitive time off package including vacation pay, volunteer pay paid holidays, and a personal day
  • Sick Pay: Eligible teammates accrue Sick/ Safe leave per state law   
  • Health & Wellbeing Benefits Medical, Life, Dental, vision, Short- & Long-term Disability 
  • Voluntary/Cafeteria Offerings
  • Employee Assistance Program
  • On the Job Training & Certification
  • Teammate Recognition Program

DUTIES AND RESPONSIBILITIES:  

CUSTOMER SERVICE  

· Provide excellent customer and patient service according to company and Optical Center standards  

· Analyze patient eyewear needs  

· Recommend specific lenses, lens coatings and frames to satisfy patient needs  

· Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions  

· Order and dispense eyewear accurately and professionally  

· Assist patients with proper frame repairs and adjustments  

· Show patients how to insert, remove and care for their contact lenses  

· Assist Optometrist with case histories and screenings  

BUSINESS AND OPERATIONAL STANDARDS  

· Maintain a complete knowledge of third-party plans and claims  

· Explain promotions and special lens offerings to patients and customers  

· Balance accounts  

· Prepare work orders containing specific instructions for Optical Lab  

· Process medical billing information  

· Ensure proper merchandising of frame inventory  

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:  

· High School Graduate or equivalent  

· Maintain license as required by state

· To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules  

· Previous experience in an office and/or optical dispensing is preferred  

· Able to handle multiple customer interactions/phone calls at a time  

· Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing  

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:  

 · Ability to effectively communicate at all levels within the organization through written and two-way verbal communication  

· Able to read and write at a high school graduate level  

· Able to sit or stand for extended periods of time  

· Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)  

· Ability to lift 10 to 20 pounds  

· Ability to see (Near, Distance, Color, and Depth Perception)  

· Manual and finger dexterity, as well as hand/arm steadiness  

· Ability to grip and hold items  

· Good eye and hand coordination  

· Able to operate a cash register, various optical equipment and tools  

· Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines  

· Able to travel independently to support Company objectives and personal development  

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.  


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