60 Shi Client Relations Manager Jobs Hiring Near You

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.But the heartbeat of SHI is our employees - all 7,000 of them.If you join our team, you'll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive - in our offices or yours.

Job SummaryThe Solutions Engineer collaborates with account teams to assess customer data center environments and design tailored infrastructure solutions that align with business objectives. This role involves building technical relationships with OEMs, providing training to sales teams and customers, managing the solution practice pipeline, and engaging with various client contacts to identify technology opportunities across Data Center, Cloud, Network, Security, and Services spaces.
Le Solutions Engineer collabore avec les equipes pour evaluer les centres de donnees des clients et concevoir des solutions d'infrastructure adaptees a leurs objectifs. Ce role implique la creation de relations techniques avec les OEMs, la formation des equipes de vente et des clients, la gestion du pipeline de solutions, et l'identification d'opportunites technologiques dans les domaines des centres de donnees, du cloud, du reseau, de la securite et des services.

Role Description

• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.

• Design and propose tailored infrastructure solutions that align with customers' business objectives.

• Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information.

• Provide product training and technical education to the sales team and customers.

• Act as a trusted IT advisor for customers, partnering with Field Account Executives.

• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.

• Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.

• Develop solutions that fit customers' needs and budgets through strategic planning.

• Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.

• Educate and develop sales teams on technical selling, product training, services, and technology trends.

Behaviors and Competencies

• Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.

• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.

• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

• Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.

• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

• Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.

• Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.

• Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.

• Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.

• Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.

Skill Level Requirements

• Experience working in complex Data Center sales opportunities - Intermediate

• Ability to design data center infrastructures that include hybrid cloud, hyper converged, software-defined data center (SDDC), infrastructure/platform as a service, automation, containerization, and Data Center Management Platforms - Intermediate

• Strong knowledge of Virtualization technologies, Hypervisors, server virtualization, Software Defined Data Center, containerization, and automation - Intermediate

• Ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate

• Expertise in mainstreamtechnologies to include: Dell Technologies, NetApp, HPE,Cisco,Pure Storage, Azure, AWS, Veeam, Nutanix - Intermediate

• Experience with Disaster Recovery, Business Continuity and High Availability Solutions (backup/recovery, data protection, mirroring, active/standby, active/active, clustering) - Intermediate

Other Requirements

• Completed Bachelor's Degree or relevant work experience required

• 3-5 years of experience in a similar role

• Ability to travel to SHI, Partner, and Customer Events

• Advanced certification in one or more of the following mainstream technologies preferred: Dell Technologies, Cisco, VMware, NetApp, Pure Storage, HPE, Azure, AWS, Commvault, Rubrik, Cohesity, Veeam, Nutanix

Description du poste

• Collaborer avec les equipes de comptes pour evaluer et comprendre les environnements de centres de donnees et les technologies d'infrastructure des clients.

• Concevoir et proposer des solutions d'infrastructure personnalisees qui s'alignent sur les objectifs des clients.

• Etablir et maintenir des relations techniques avec les OEMs et les partenaires strategiques, et rester informe des nouveautes produits.

• Offrir des formations sur les produits et un accompagnement technique aux equipes de vente et aux clients.

• Agir comme conseiller IT de confiance aupres des clients, en partenariat avec les equipes sur le terrain.

• Gerer le pipeline de solutions en developpant des strategies pour les prospects prioritaires et en acquerant de nouvelles affaires.

• Identifier et detecter les opportunites technologiques dans les domaines du centre de donnees, du cloud, du reseau, de la securite, de la collaboration et des services.

• Developper des solutions qui repondent aux besoins et aux budgets des clients grace a une planification strategique.

• Communiquer avec differents niveaux de contacts chez les clients, tels que les DSI, les directeurs IT et les CTO, pour assurer une gestion complete des comptes.

• Former et developper les equipes de vente sur la vente technique, la formation sur les produits, les services et les tendances technologiques.

Comportements et competences

• Presentation : Capacite a concevoir et a presenter des presentations captivantes, en adaptant le contenu et le style a l'audience, au contexte et au support.

• Negociation: Sait reperer les occasions de negociation, initier les discussions et contribuer a la resolution de conflits.

• Communication: Communique efficacement des idees et des informations complexes a des publics varies et facilite la communication entre les parties.

• Sens du detail: Gere des taches ou projets complexes, repere les erreurs ou incoherences, corrige les elements necessaires et maintient la qualite.

• Organisation: Coordonne efficacement plusieurs projets, delegue les taches au besoin et utilise des outils et methodes organisationnels avances.

• Suivi: Identifie proactivement les taches necessitant un suivi, initie les actions requises et contribue a une gestion efficace des flux de travail.

• Resolution de problemes: Repere proactivement les problemes potentiels, prend des mesures preventives et propose des solutions innovantes.

• Creation de relations: Cherche activement a elargir son reseau, initie des collaborations et contribue a la cohesion de l'equipe.

• Documentation: Developpe des standards complets de documentation, met en uvre les meilleures pratiques et veille a ce que la documentation favorise l'efficacite operationnelle.

• Orientation vers les resultats: Fixe des objectifs ambitieux pour l'atteint vers ses objectifs individuels en demontrant un historique constant des resultats individuels.

Exigences de competences

• Experience dans la vente de solutions complexes pour des centres de donnees - niveau intermediaire

• Capacite a concevoir des infrastructures de centres de donnees incluant hybrid cloud, hyper converged, software-defined data center (SDDC), infrastructure/platform as a service, automation, containerization et Data Center Management Platforms - niveau intermediaire

• Solide connaissance des Virtualization technologies, Hypervisors, server virtualization, Software Defined Data Center, containerization et automation - niveau intermediaire

• Capacite a communiquer et a vendre efficacement des produits ou services techniques complexes en comprenant les besoins des clients, en articulant la proposition de valeur et en fournissant une expertise technique pour soutenir le processus de vente - niveau intermediaire

• Expertise dans les technologies principales telles que : Dell Technologies, NetApp, HPE, Cisco, Pure Storage, Azure, AWS, Veeam, Nutanix - niveau intermediaire

• Experience avec Disaster Recovery, Business Continuity et High Availability Solutions (backup/recovery, data protection, mirroring, active/standby, active/active, clustering) - niveau intermediaire

Autres exigences

• Diplome universitaire ou experience professionnelle pertinente requis

• 3 a 5 ans d'experience dans un poste similaire

• Capacite a voyager pour des evenements SHI, partenaires et clients

• Certification avancee dans une ou plusieurs des technologies principales suivantes: Dell Technologies, Cisco, VMware, NetApp, Pure Storage, HPE, Azure, AWS, Commvault, Rubrik, Cohesity, Veeam, Nutanix (preferee)

The estimated annual pay range for this position is $175,000 - $225,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

La remuneration annuelle estimee pour ce poste se situe entre 175000$ et 225000$, incluant le salaire de base et le bonus. La remuneration depend des connaissances, competences, experiences et du marche local, et variera donc d'une personne a l'autre.

Les avantages sociaux peuvent inclure, sans s'y limiter, l'assurance medicale, vision, dentaire, et des comptes de depenses flexibles avec approbation.

Egalite d'acces a l'emploi - H/F/Handicap/Veteran protege

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status