Coord Project I
Staunton, VA · On-site
... Shentel's fiber sales team. This requires the coordination of multiple groups including Sales ... Experience with CommV or other proprietary telecommunications billing systems * Experience with ...
10 Shentel Billing Analyst Jobs Hiring Near You
Coord Project I
Staunton, VA · On-site
... Shentel's fiber sales team. This requires the coordination of multiple groups including Sales ... Experience with CommV or other proprietary telecommunications billing systems * Experience with ...
Technical Support Rep I
Front Royal, VA · On-site
$18/hr
Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo ... billing applications, and ticketing tools to manage customer requests • Create detailed support ...
Technical Support Rep I
Front Royal, VA · On-site
$18/hr
Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo ... billing applications, and ticketing tools to manage customer requests • Create detailed support ...
Technical Support Rep I
Weston, WV · On-site
$18/hr
Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo ... billing applications, and ticketing tools to manage customer requests • Create detailed support ...
Technical Support Rep I
Weston, WV · On-site
$18/hr
Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo ... billing applications, and ticketing tools to manage customer requests • Create detailed support ...
At Shentel, we're committed to delivering exceptional service and reliable connectivity to our ... billing applications, and ticketing tools to manage customer requests • Create detailed support ...
At Shentel, we're committed to delivering exceptional service and reliable connectivity to our ... billing applications, and ticketing tools to manage customer requests • Create detailed support ...
Technical Support Rep I
Lynchburg, VA · On-site
$18/hr
Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo ... billing applications, and ticketing tools to manage customer requests • Create detailed support ...
Technical Support Rep I
Lynchburg, VA · On-site
$18/hr
Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo ... billing applications, and ticketing tools to manage customer requests • Create detailed support ...
At Shentel, we're committed to delivering exceptional service and reliable connectivity to our ... billing applications, and ticketing tools to manage customer requests • Create detailed support ...
At Shentel, we're committed to delivering exceptional service and reliable connectivity to our ... billing applications, and ticketing tools to manage customer requests • Create detailed support ...
At Shentel, we're committed to delivering exceptional service and reliable connectivity to our ... billing applications, and ticketing tools to manage customer requests • Create detailed support ...
At Shentel, we're committed to delivering exceptional service and reliable connectivity to our ... billing applications, and ticketing tools to manage customer requests • Create detailed support ...
Technical Support Rep I
Front Royal, VA · On-site
$18/hr
At Shentel, we're committed to delivering exceptional service and reliable connectivity to our ... billing applications, and ticketing tools to manage customer requests • Create detailed support ...
Technical Support Rep I
Front Royal, VA · On-site
$18/hr
At Shentel, we're committed to delivering exceptional service and reliable connectivity to our ... billing applications, and ticketing tools to manage customer requests • Create detailed support ...
At Shentel, we're committed to delivering exceptional service and reliable connectivity to our ... billing applications, and ticketing tools to manage customer requests • Create detailed support ...
At Shentel, we're committed to delivering exceptional service and reliable connectivity to our ... billing applications, and ticketing tools to manage customer requests • Create detailed support ...
At Shentel, we're committed to delivering exceptional service and reliable connectivity to our ... billing applications, and ticketing tools to manage customer requests • Create detailed support ...
At Shentel, we're committed to delivering exceptional service and reliable connectivity to our ... billing applications, and ticketing tools to manage customer requests • Create detailed support ...
Shentel Jobs Information
What is it like to work at Shentel?
Shentel is a company that values community involvement and customer satisfaction, striving to provide reliable and innovative telecommunications services to its customers.
As a regional telecommunications provider, Shentel operates in a team-oriented environment, with a focus on delivering high-quality services and supporting local communities through various initiatives and partnerships. The company's mission is to provide customers with a range of services, including internet, TV, and phone, while also investing in the development of its network infrastructure.
Working at Shentel may appeal to individuals who are passionate about delivering excellent customer service and contributing to the growth and development of a regional telecommunications provider, with opportunities for career advancement and professional development in a dynamic and supportive work environment.
As a regional telecommunications provider, Shentel operates in a team-oriented environment, with a focus on delivering high-quality services and supporting local communities through various initiatives and partnerships. The company's mission is to provide customers with a range of services, including internet, TV, and phone, while also investing in the development of its network infrastructure.
Working at Shentel may appeal to individuals who are passionate about delivering excellent customer service and contributing to the growth and development of a regional telecommunications provider, with opportunities for career advancement and professional development in a dynamic and supportive work environment.
What makes Shentel an attractive place to work?
Shentel is a leading telecommunications company that provides a range of services, including internet, TV, and wireless connectivity to customers across the Mid-Atlantic region. The company's workplace culture values innovation, collaboration, and employee growth, with opportunities for professional development and advancement in a stable and supportive environment. By joining Shentel, individuals can contribute to the company's mission of delivering exceptional customer experiences and stay at the forefront of the rapidly evolving telecommunications industry.
Do workers at Shentel get paid breaks?
Yes. Most people get paid breaks.
88% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and January 2026.
88% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and January 2026.
Does Shentel pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
38% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and August 2026.
38% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and August 2026.
At Shentel, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
86% of people say they have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between May 2025 and August 2026.
86% of people say they have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between May 2025 and August 2026.
Is the health insurance from Shentel affordable enough for their workers?
Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 9 people who took the Breakroom Quiz between May 2025 and August 2026.
100% of people say the health insurance costs are okay
Based on data from 9 people who took the Breakroom Quiz between May 2025 and August 2026.
Do people get paid time off at Shentel?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between May 2025 and August 2026.
100% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between May 2025 and August 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.
- 20% of people with changing schedules find out their shifts one week or less ahead of time.
- 40% of people with changing schedules find out their shifts two weeks ahead of time.
- 20% of people with changing schedules find out their shifts three weeks ahead of time.
- 20% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.
Do workers at Shentel worry about hours?
Most people don’t worry about getting enough hours.
82% of people report they don’t worry about getting enough hours.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and August 2026.
82% of people report they don’t worry about getting enough hours.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and August 2026.
Do Shentel workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
67% report that they don’t have enough control over which shifts they work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and January 2026.
67% report that they don’t have enough control over which shifts they work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and January 2026.
How easy is it to get time off at Shentel?
Most people find it easy to get time off.
70% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and August 2026.
70% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and August 2026.
Do Shentel managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and August 2026.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and August 2026.
Do jobs at Shentel spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
27% of people report that their job takes up time that they don’t get paid for.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and August 2026.
27% of people report that their job takes up time that they don’t get paid for.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and August 2026.
How easy is it to take sick days at Shentel?
Most people find it easy to take sick days.
78% of people report that it’s easy to take time off if they are sick.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and August 2026.
78% of people report that it’s easy to take time off if they are sick.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and August 2026.
Do people at Shentel feel treated with respect by their managers?
Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and August 2026.
100% of people say they’re treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and August 2026.
Do people at Shentel get to take their breaks without interruption?
Most people get breaks without interruption.
70% of people report that they get to take their breaks without interruption.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and August 2026.
70% of people report that they get to take their breaks without interruption.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and August 2026.
Is it stressful to work at Shentel?
Most people feel stressed out here.
91% of people say they often feel stressed out at work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and August 2026.
91% of people say they often feel stressed out at work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and August 2026.
Do people at Shentel enjoy their jobs?
Only some people enjoy their job.
50% of people report they don’t enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
50% of people report they don’t enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people at Shentel recommend working with their team?
Only some people recommend working with their team.
64% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and August 2026.
64% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and August 2026.
Do people get enough training when they start at Shentel?
Most people didn’t get enough training when they started.
70% of people report they didn’t get enough training when they started working here.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and August 2026.
70% of people report they didn’t get enough training when they started working here.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and August 2026.
Do people get support to advance at Shentel?
Only some people are given support to advance their career here.
In the last year, 63% of people report not being given support to advance their career here.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and January 2026.
In the last year, 63% of people report not being given support to advance their career here.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people think Shentel’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
90% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and August 2026.
90% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and August 2026.
Do workers feel well informed about how Shentel is doing?
Only some people feel well informed about how the company is doing.
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and August 2026.
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and August 2026.
What other companies are hiring for Billing Analyst jobs?
What are the most popular jobs at Shentel?
What are the most popular categories at Shentel?
Shentel rating
6.3
Based on 11 frontline employees who took The Breakroom Quiz
78th of 97 rated telecommunications companies
Job description
Job Summary:
The Project Coordinator-Fiber Sales is responsible for project managing the post-sale order management function for Shentel’s fiber sales team. This requires the coordination of multiple groups including Sales, Engineering, Operations and Customer Service to ensure service is delivered quickly and billing commences immediately, with accuracy. The Project Coordinator frequently works with customers and governmental institutions (USAC) to analyze issues preventing accurate order completion and revenue realization in determining the best options to resolve such problems in a self-directed manner.
Qualification Requirements:
Education: AS degree in Business or a related field is preferred. Other candidates with a strong relevant experience and substantial industry or military experience will be considered.
Experience Level:
- At least Five (5) years’ customer service or equivalent experience. Previous telecommunication experience is preferred.
- 3 or more years of managing complex projects.
- Experience with CommV or other proprietary telecommunications billing systems
- Experience with Federal telecommunication programs preferred.
- Strong business and interpersonal communication skills
- Self-motivated with the ability to deal tactfully and effectively with customers and other Shentel employees.
- Valid Driver’s license and clean driving record
- Proficient with Microsoft applications, including Word, Excel, Sharepoint and PowerPoint.
- Proficient with Adobe Acrobat PRO
Knowledge:
- Skill Summary: Strong MS Office, Excel, Access and quantitative abilities.
- Highly skilled problem solving ability (quantitative, conceptual, analytical)
- Exposure to general technology trends influencing the telecommunications industry.
About Shentel
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
1,001 - 5,000 Employees
Headquarters location
Edinburg, VA, US
Year founded
1902