Customer Service Agent
$15.75 - $21.25/hr
As a Customer Service Agent , you'll be the voice of our clients-handling both inbound and outbound ... Use statistical contact center data to make improvements to performance. * Outbound calling for ...
28 Senture Contact Center Agent Jobs Hiring Near You
Customer Service Agent
$15.75 - $21.25/hr
As a Customer Service Agent , you'll be the voice of our clients-handling both inbound and outbound ... Use statistical contact center data to make improvements to performance. * Outbound calling for ...
Customer Service Representative Senture provides high-quality inbound and outbound customer care ... Prior call center or customer service experience (preferred) * Strong communication and ...
Customer Service Representative Senture provides high-quality inbound and outbound customer care ... Prior call center or customer service experience (preferred) * Strong communication and ...
Overview About Senture Senture provides high-quality inbound and outbound customer care support for ... Prior call center or customer service experience (preferred) * Strong communication and ...
Overview About Senture Senture provides high-quality inbound and outbound customer care support for ... Prior call center or customer service experience (preferred) * Strong communication and ...
Overview About Senture Senture provides high-quality inbound and outbound customer care support for ... Prior call center or customer service experience (preferred) * Strong communication and ...
Overview About Senture Senture provides high-quality inbound and outbound customer care support for ... Prior call center or customer service experience (preferred) * Strong communication and ...
Overview About Senture Senture provides high-quality inbound and outbound customer care support for ... Prior call center or customer service experience (preferred) * Strong communication and ...
Overview About Senture Senture provides high-quality inbound and outbound customer care support for ... Prior call center or customer service experience (preferred) * Strong communication and ...
Overview About Senture Senture provides high-quality inbound and outbound customer care support for ... Prior call center or customer service experience (preferred) * Strong communication and ...
Overview About Senture Senture provides high-quality inbound and outbound customer care support for ... Prior call center or customer service experience (preferred) * Strong communication and ...
Use statistical contact center data to make improvements to performance. * Outbound calling for surveying to obtain client specific information. * Shift and Schedule adherence. All qualified ...
Use statistical contact center data to make improvements to performance. * Outbound calling for surveying to obtain client specific information. * Shift and Schedule adherence. All qualified ...
Use statistical contact center data to make improvements to performance. * Outbound calling for surveying to obtain client specific information. * Shift and Schedule adherence. All qualified ...
Use statistical contact center data to make improvements to performance. * Outbound calling for surveying to obtain client specific information. * Shift and Schedule adherence. All qualified ...
Senture Jobs Information
Do workers at Senture get paid breaks?
Yes. Most people get paid breaks.
90% of people say they get paid breaks.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and August 2026.
90% of people say they get paid breaks.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and August 2026.
Does Senture pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
93% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and August 2026.
93% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and August 2026.
At Senture, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
88% of people say they have to use vacation days when they’re out sick.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and April 2026.
88% of people say they have to use vacation days when they’re out sick.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and April 2026.
Is the health insurance from Senture affordable enough for their workers?
Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between August 2025 and March 2026.
100% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between August 2025 and March 2026.
Do people get paid time off at Senture?
Most people get paid time off work.
87% of people say they get paid time off.
Based on data from 23 people who took the Breakroom Quiz between June 2025 and August 2026.
87% of people say they get paid time off.
Based on data from 23 people who took the Breakroom Quiz between June 2025 and August 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and April 2026.
- 61% of people with changing schedules find out their shifts one week or less ahead of time.
- 22% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 17% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and April 2026.
Do workers at Senture worry about hours?
Most people don’t worry about getting enough hours.
81% of people report they don’t worry about getting enough hours.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.
81% of people report they don’t worry about getting enough hours.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.
Do Senture workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
63% report that they don’t have enough control over which shifts they work.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and April 2026.
63% report that they don’t have enough control over which shifts they work.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and April 2026.
How easy is it for Senture workers to change shifts?
Most people find it hard to change shifts.
75% of people report that it’s hard to change shifts if they need to.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and April 2026.
75% of people report that it’s hard to change shifts if they need to.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and April 2026.
How easy is it to get time off at Senture?
Some people find it hard to get time off.
51% of people report it’s hard to get time off.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and August 2026.
51% of people report it’s hard to get time off.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and August 2026.
Do Senture managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
84% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.
84% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.
Do jobs at Senture spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
32% of people report that their job takes up time that they don’t get paid for.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and April 2026.
32% of people report that their job takes up time that they don’t get paid for.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and April 2026.
How easy is it to take sick days at Senture?
Some people find it hard to take sick days.
47% of people report that it’s hard to take time off if they are sick.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and August 2026.
47% of people report that it’s hard to take time off if they are sick.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and August 2026.
Is working at Senture good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
46% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and April 2026.
46% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and April 2026.
Do people at Senture feel treated with respect by their managers?
Most people feel treated with respect by their managers.
70% of people say they’re treated with respect by their managers.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and August 2026.
70% of people say they’re treated with respect by their managers.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and August 2026.
Do people at Senture get to take their breaks without interruption?
Most people get breaks without interruption.
79% of people report that they get to take their breaks without interruption.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and August 2026.
79% of people report that they get to take their breaks without interruption.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and August 2026.
Is it stressful to work at Senture?
Most people feel stressed here.
71% of people say they often feel stressed at work.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and August 2026.
71% of people say they often feel stressed at work.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and August 2026.
Do people at Senture enjoy their jobs?
Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and August 2026.
38% of people report they don’t enjoy their job.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people at Senture recommend working with their team?
Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and August 2026.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and August 2026.
Do people get enough training when they start at Senture?
Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and August 2026.
40% of people report they didn’t get enough training when they started working here.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and August 2026.
Do people get support to advance at Senture?
Only some people are given support to advance their career here.
In the last year, 58% of people report not being given support to advance their career here.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and August 2026.
In the last year, 58% of people report not being given support to advance their career here.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and August 2026.
Do people think Senture’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and August 2026.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and August 2026.
Do workers feel well informed about how Senture is doing?
Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and August 2026.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and August 2026.
What other companies are hiring for Contact Center Agent jobs?
What are the most popular jobs at Senture?
What are the most popular categories at Senture?
Senture rating
5.7
Based on 42 frontline employees who took The Breakroom Quiz
42nd of 72 rated call and contact centers
Job description
Overview
Military veterans and military spouses bring essential experience to our workforce, and we invite them to apply
We're excited to share this opportunity as part of our talent pipeline for upcoming roles. While this position may not be immediately available, we're actively identifying top talent for future openings.
As a Customer Service Agent, you'll be the voice of our clients-handling both inbound and outbound calls with professionalism and care. You'll use web-based tools to resolve inquiries efficiently, ensuring every customer interaction is smooth, helpful, and positive. If you're passionate about delivering great service and thrive in a fast-paced environment, we'd love to hear from you!
Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete.
At the end of the application, you'll see a screen titled "Digital Interview." Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.
Qualifications
Candidates must meet the following requirements to work from home:
Responsibilities
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Military veterans and military spouses bring essential experience to our workforce, and we invite them to apply
We're excited to share this opportunity as part of our talent pipeline for upcoming roles. While this position may not be immediately available, we're actively identifying top talent for future openings.
As a Customer Service Agent, you'll be the voice of our clients-handling both inbound and outbound calls with professionalism and care. You'll use web-based tools to resolve inquiries efficiently, ensuring every customer interaction is smooth, helpful, and positive. If you're passionate about delivering great service and thrive in a fast-paced environment, we'd love to hear from you!
Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete.
At the end of the application, you'll see a screen titled "Digital Interview." Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.
Qualifications
- High School Diploma or GED
- Prior call center or customer service experience highly desired
- Effective verbal and written communication skills
- Ability to multi-task
- Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
- Ability to sit for extended periods of time
- Ability to successfully pass a background investigation and drug screen
- Must successfully pass preemployment criteria testing and internet speed test
Candidates must meet the following requirements to work from home:
- Enclosed and secure work area with zero distractions
- Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.
- Must be able to meet the minimum internet speed requirements of the program.
- Hotspots, satellite and wireless internet service is NOT allowed for this role.
Responsibilities
- Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.
- Document each customers inquiry information into a database.
- Verify customers information, making corrections and updates as needed.
- Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.
- Follow-up with callers as necessary.
- Use statistical contact center data to make improvements to performance.
- Outbound calling for surveying to obtain client specific information.
- Shift and Schedule adherence.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
About Senture
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
London, KY, US
Year founded
2003