Customer Care Specialist
$17.50 - $23/hr
Customer Care Specialist Kyiv, Kyiv City, Ukraine Or refer someone Job Openings Customer Care Specialist About the Job Customer Care Specialist Our client, a dynamic e-commerce business, offering eco ...
ScaleJet
60 Scalejet Jobs Hiring Near You
Customer Care Specialist
$17.50 - $23/hr
Customer Care Specialist Kyiv, Kyiv City, Ukraine Or refer someone Job Openings Customer Care Specialist About the Job Customer Care Specialist Our client, a dynamic e-commerce business, offering eco ...
Amazon PPC Division Manager
New York, NY · Remote
Trivium Group is an Amazon-focused advertising agency that drives results to its clients through data-driven decisions, strong systems, and most importantly, great people. Trivium Group has shaped up ...
Amazon PPC Division Manager
New York, NY · Remote
Trivium Group is an Amazon-focused advertising agency that drives results to its clients through data-driven decisions, strong systems, and most importantly, great people. Trivium Group has shaped up ...
Our client, GNO partners, a well established fully remote Amazon brand consulting agency helping 7-figure Amazon FBA Sellers increase their profits and revenues while streamlining their operations ...
Our client, GNO partners, a well established fully remote Amazon brand consulting agency helping 7-figure Amazon FBA Sellers increase their profits and revenues while streamlining their operations ...
Executive Assistant
Compton, CA · On-site
$70K/yr
About the job Executive Assistant Our client, Trivium Group, is looking for a dynamic and proactive Executive Assistant to provide crucial support to their CEO. Your role will be pivotal in ...
Executive Assistant
Compton, CA · On-site
$70K/yr
About the job Executive Assistant Our client, Trivium Group, is looking for a dynamic and proactive Executive Assistant to provide crucial support to their CEO. Your role will be pivotal in ...
Are you an Amazon expert with a passion for creating and scaling winning products? Our client, an international company selling beauty products in the USA, is looking for a highly strategic and ...
Are you an Amazon expert with a passion for creating and scaling winning products? Our client, an international company selling beauty products in the USA, is looking for a highly strategic and ...
Inventory Manager
Baltimore, MD · On-site
Our client, a well-established USA-based e-commerce brand specializing in personalized gifts and jewelry, is seeking a skilled Inventory Manager to take full ownership of our inventory processes and ...
Inventory Manager
Baltimore, MD · On-site
Our client, a well-established USA-based e-commerce brand specializing in personalized gifts and jewelry, is seeking a skilled Inventory Manager to take full ownership of our inventory processes and ...
Executive Assistant
Torrance, CA · Hybrid
$70K/yr
Our client, Trivium Group, is looking for a dynamic and proactive Executive Assistant to provide crucial support to their CEO. Your role will be pivotal in maintaining the operational efficiency of ...
Executive Assistant
Torrance, CA · Hybrid
$70K/yr
Our client, Trivium Group, is looking for a dynamic and proactive Executive Assistant to provide crucial support to their CEO. Your role will be pivotal in maintaining the operational efficiency of ...
Senior Amazon Brand Manager
Winnipeg, MB · Remote
CA$250K - CA$300K/yr
GNO Partners was founded by Gal and Ouriel, who built and exited two successful Amazon brands. We help Amazon FBA sellers scale profitably using our proven system. We are a Done With You consultancy ...
Senior Amazon Brand Manager
Winnipeg, MB · Remote
CA$250K - CA$300K/yr
GNO Partners was founded by Gal and Ouriel, who built and exited two successful Amazon brands. We help Amazon FBA sellers scale profitably using our proven system. We are a Done With You consultancy ...
Executive Assistant
Compton, CA · Hybrid
$70K/yr
Our client, Trivium Group, is looking for a dynamic and proactive Executive Assistant to provide crucial support to their CEO. Your role will be pivotal in maintaining the operational efficiency of ...
Executive Assistant
Compton, CA · Hybrid
$70K/yr
Our client, Trivium Group, is looking for a dynamic and proactive Executive Assistant to provide crucial support to their CEO. Your role will be pivotal in maintaining the operational efficiency of ...
Amazon PPC Pod Leader
Calgary, AB · Remote
Trivium Group is built on experts that genuinely care about helping people scale and grow their businesses. Our goal is to drive highly profitable business outcomes for Amazon brands with a proven ...
Amazon PPC Pod Leader
Calgary, AB · Remote
Trivium Group is built on experts that genuinely care about helping people scale and grow their businesses. Our goal is to drive highly profitable business outcomes for Amazon brands with a proven ...
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Montreal, QC · On-site +1
Built by a team of experts, Trivium is passionate about helping people scale and grow their businesses. Using our established analytical systems and a customized strategy for digital marketing and ...
Sales Executive
Montreal, QC · On-site +1
Built by a team of experts, Trivium is passionate about helping people scale and grow their businesses. Using our established analytical systems and a customized strategy for digital marketing and ...
Senior Amazon Brand Manager
Montreal, QC · Remote
CA$250K - CA$300K/yr
GNO Partners was founded by Gal and Ouriel, who built and exited two successful Amazon brands. We help Amazon FBA sellers scale profitably using our proven system. We are a Done With You consultancy ...
Senior Amazon Brand Manager
Montreal, QC · Remote
CA$250K - CA$300K/yr
GNO Partners was founded by Gal and Ouriel, who built and exited two successful Amazon brands. We help Amazon FBA sellers scale profitably using our proven system. We are a Done With You consultancy ...
Executive Assistant Cairo, Egypt About The Job Executive Assistant We're looking for a proactive and flexible Executive Assistant to support the CEO of an eCommerce company voilechic.com with both ...
Executive Assistant Cairo, Egypt About The Job Executive Assistant We're looking for a proactive and flexible Executive Assistant to support the CEO of an eCommerce company voilechic.com with both ...
Our client, GNO partners, a well established fully remote Amazon brand consulting agency helping 7-figure Amazon FBA Sellers increase their profits and revenues while streamlining their operations ...
Our client, GNO partners, a well established fully remote Amazon brand consulting agency helping 7-figure Amazon FBA Sellers increase their profits and revenues while streamlining their operations ...
Executive Assistant
Anaheim, CA · On-site
$70K/yr
About the job Executive Assistant Our client, Trivium Group, is looking for a dynamic and proactive Executive Assistant to provide crucial support to their CEO. Your role will be pivotal in ...
Executive Assistant
Anaheim, CA · On-site
$70K/yr
About the job Executive Assistant Our client, Trivium Group, is looking for a dynamic and proactive Executive Assistant to provide crucial support to their CEO. Your role will be pivotal in ...
Our client, GNO partners, a well established fully remote Amazon brand consulting agency helping 7-figure Amazon FBA Sellers increase their profits and revenues while streamlining their operations ...
Our client, GNO partners, a well established fully remote Amazon brand consulting agency helping 7-figure Amazon FBA Sellers increase their profits and revenues while streamlining their operations ...
Amazon PPC Division Manager
Montreal, QC · Remote
Trivium Group is an Amazon-focused advertising agency that drives results to its clients through data-driven decisions, strong systems, and most importantly, great people. Trivium Group has shaped up ...
Amazon PPC Division Manager
Montreal, QC · Remote
Trivium Group is an Amazon-focused advertising agency that drives results to its clients through data-driven decisions, strong systems, and most importantly, great people. Trivium Group has shaped up ...
Executive Assistant
Glendale, CA · Hybrid
$70K/yr
Our client, Trivium Group, is looking for a dynamic and proactive Executive Assistant to provide crucial support to their CEO. Your role will be pivotal in maintaining the operational efficiency of ...
Executive Assistant
Glendale, CA · Hybrid
$70K/yr
Our client, Trivium Group, is looking for a dynamic and proactive Executive Assistant to provide crucial support to their CEO. Your role will be pivotal in maintaining the operational efficiency of ...
Our client, GNO partners, a well established fully remote Amazon brand consulting agency helping 7-figure Amazon FBA Sellers increase their profits and revenues while streamlining their operations ...
Our client, GNO partners, a well established fully remote Amazon brand consulting agency helping 7-figure Amazon FBA Sellers increase their profits and revenues while streamlining their operations ...
Executive Assistant
Los Angeles, CA · Hybrid
$70K/yr
Our client, Trivium Group, is looking for a dynamic and proactive Executive Assistant to provide crucial support to their CEO. Your role will be pivotal in maintaining the operational efficiency of ...
Executive Assistant
Los Angeles, CA · Hybrid
$70K/yr
Our client, Trivium Group, is looking for a dynamic and proactive Executive Assistant to provide crucial support to their CEO. Your role will be pivotal in maintaining the operational efficiency of ...
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$17.50 - $23/hr
Other
Posted 8 days ago
Job description
Customer Care Specialist
Kyiv, Kyiv City, Ukraine Or refer someone Job Openings Customer Care Specialist
About the Job Customer Care SpecialistOur client, a dynamic e-commerce business, offering eco-friendly Home & Kitchen products, is looking for a proactive and empathetic Customer Care Specialist for a full-time remote position.
We are seeking a warm, customer-focused professional who excels in written communication and thrives in digital environments. The ideal candidate has experience in email and chat-based customer service and feels comfortable initiating outreach through social media and messaging platforms. A background in e-commerce or online support is a strong plus.
About the company:
It is a fast-growing brand developing several new green and sustainable products for eco-conscious consumers. Currently, the company sells mostly on Amazon, but it also operates on Shopify, Walmart, and Fair, offering its products in 6 countries (USA, Canada, Mexico, UK, Germany, and Japan). Besides the strong online presence, they also sell in 260+ physical stores and recently closed large distribution partnerships for state-wide USA retail sales.
Key Responsibilities:
- Respond to customer inquiries via email, live chat, and social media messages in a timely, friendly, and accurate manner.
- Actively reach out to customers via social media platforms (e.g. Instagram, Facebook) and WhatsApp groups to share helpful content, product updates, and support.
- Handle customer questions related to orders, shipping, product issues, warranties, and returns.
- Marketplace reviews management: apply strategies to maximize positive reviews and minimize negative ones.
- Brand reputation management: interact with potential customers in social media, Reddit and other platforms to lead positive conversations about the brand.
- Look for opportunities to upsell or cross-sell relevant products through helpful and personalized communication.
- Accurately document all customer interactions in the CRM system.
- Work cross-functionally with internal teams to resolve customer concerns efficiently.
- Maintain a consistent tone of kindness, calmness, and professionalism in all written communication.
- Contribute ideas to improve the overall customer experience and engagement strategy.
Requirements:
- Fluent English speaker with excellent written communication skills.
- Prior experience in email/chat-based customer support (experience in e-commerce or online retail is a strong advantage).
- Empathetic, solution-oriented, and attentive to detail.
- Confident using CRM tools, chat platforms, and social media channels for customer engagement.
- Comfortable with proactive outreach and community interaction.
- Tech-savvy and quick to learn new systems and tools.
- Well-organized, self-motivated, and capable of managing multiple tasks in a remote setting.
- A friendly, calm demeanor and a genuine desire to help others.
What We Offer:
- Work for a market-proven, fast-growing international company.
- Competitive and timely salary.
- Supportive and friendly work environment.
- Be a part of something bigger, where you can have autonomy over your work.
- Fully remote work and flexible working hours (work from whatever place).