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SampraSoft

SampraSoft

60 jobs near Woonsocket, RI

Samprasoft

Data Analyst

Providence, RI · On-site

Data Analyst Dynamic Work Schedule: This is 5 days on site a month- in the same week then the remainder of the month is working from home. If your candidate is not open to this please tell them they ...

Samprasoft

Scrum Master - Financial Services

Boston, MA · On-site

$56 - $74.75/hr

Scrum Master Will support two Investment Data Management focused teams - one supporting our Unified Data Platform and one focused on Investment Data Run the Business deliverables. Working directly ...

Samprasoft

Senior Support Analyst

Boston, MA · On-site

Senior Analyst - Operation Management This is a role for a Senior Analyst - Operation Management on the Data Aggregation team at Fidelity Labs. Data Aggregation is a growing area, developing ...

Samprasoft

Full Stack Engineer

Boston, MA · On-site

Job Title The Expertise and Skills You Bring * Bachelor's in Computer Science, Computer Engineering, Software Engineering, or equivalent is required. * 7+ years of experience in the domain of ...

Samprasoft

Scrum Master/ Flow Master

Boston, MA · On-site

$56 - $74.75/hr

Investment Operations Scrum Master/Flow Master Will support 2 Investment Operations focused teams - Small enhancements and trade operations team Want someone with: * Scrum master experience at an ...

Samprasoft

Network Engineer: III (Senior)

Boston, MA · Hybrid

$113K - $154.80K/yr

Network Engineer Location: Boston AND Miami Initially remote later Hybrid remote Duration: Long Term Contract Direct client This position is to support network engineer activities under Gravity ...

Samprasoft

Sr. Software Engineer

Boston, MA · On-site

$133.10K - $175.40K/yr

Job Opportunity Looking for someone with 10 years of experience, and coming from the financial services industry. This role is fully onsite at the One Congress office in Boston- relocation allowed ...

Samprasoft

Senior Android Developer

Woonsocket, RI · On-site

$55.50 - $70.50/hr

Android Senior Developer 10+ or more years of experience required. Looking to hire an experienced engineer to join the Store team at CVS where you will help develop, support, and maintain ...

New

Samprasoft

Salesforce Developer

Woonsocket, RI · Remote

$53.25 - $70.50/hr

Job Title Must have a Salesforce.com development experience. Minimum 5 years IT experience with a minimum of 3 years hands on experience with Salesforce.com, Apex development & Visual Force.

Samprasoft

Salesforce Developer w/ CRMA

Woonsocket, RI · On-site

$53.25 - $70.50/hr

Salesforce Developer Salesforce Developer with advisor skills, with a specialization with CRM Analytics (CRMA). The following is needed for this skillset: * Design, build, and support Tableau CRM ...

Samprasoft

Business Analyst- LIMS

Boston, MA · Hybrid

Clinical Lab Systems - Business Analyst (LIMS) ***2-3 roles****hands on BA- will need to be local to MA and go onsite 2-3 days a week to Norwood, MA****Must know how to translate business ...

Samprasoft

Sr. Systems Architect

Boston, MA · On-site

Job Title Formulates and defines system scope and objectives based on user needs. Devises or modifies procedures to solve complex business problems considering system limitations and capacity.

Samprasoft

BA / Product Owner

Boston, MA · On-site

BA / Product Owner Needed Work with a small team to gather and document high-level business requirements for Provider Financial Management Quickly build a network of business contacts to guide the ...

Samprasoft

Solutions Architect: II (Intermediate)

Boston, MA · On-site

$75 - $96.75/hr

Responsibilities: * Strong ongoing relationships with key business partners and managers within each business segments * Builds and maintains relationships and trust with key business stakeholders to ...

Samprasoft

Full Stack Engineer - Tridion

Smithfield, RI · On-site

Sr. Full Stack Software Engineer Duration: 12 -24 Months Location: Merrimack, NH/ Smithfield, RI/ Westlake, TX/ Durham, NC/ Covington, KY Candidate should be local or willing to work onsite on any of ...

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Showing results 1-20

Analyst, IT Customer Service - Flower Mound

Analyst, IT Customer Service - Flower Mound

Samprasoft

Woonsocket, RI • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

IT Support Specialist

This position supports CVS Health enterprise users by providing break/fix for desktop equipment to include technical advice, guidance, and informal training to customers using hardware and software programs.

Has a minimum of 3 years IT experience in a direct support role.

Independently troubleshoots and restores routine and advanced technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures.

Proactively monitors and performs preventative maintenance.

Perform necessary diagnostic, root cause analysis, and corrective actions for hardware and software problems using predetermined methods.

Able to identify and escalate to appropriate groups; collaborate to identify root cause.

Candidate will create checklists and procedures for problem control and prevention.

Work in a team setting, sharing information, designated SME for assigned areas/functions of the business and other technical teams.

Responds, resolves, and documents service tickets in a timely manner according to service level agreements or assigned completion dates.

Resolves work orders and problem tickets across multiple locations including those remotely supported.

Focus on more complex issues requiring greater expertise.

Provide 24 x 7 on-call support as assigned as well as shift flexibility and travel as required.

Work independently without direction of teammates or manager to complete work orders and trouble tickets for end users.

Ability to complete project and activities independently with little or no follow-up from Manager or Senior technician including assigned change control tasks.

Ability to travel locally and remotely for projects, escalations, outages, production support, and cross-training.

Ability to install and service equipment located on the floor as well as, overhead.

Ability to communicate with the business to seek buy-in and understanding of mutually desired goals and objectives; think enterprise.

Required Qualifications:

  • 1+ years in a Microsoft windows environment providing hands-on IT Desktop Support.
  • 1+ years in a Microsoft windows environment providing remote Desktop Support using remote tools such as Splunk, Splash top, RTS, Go to assist, and/or Remote Desktop.
  • 1+ years of hands-on experience supporting printers such as: Zebra, Ricoh, HP, Cannon, and/or Lexmark.
  • 1+ years of experience installing and maintaining equipment located on the floor as well as overhead.
  • Ability to move printers, monitors, and other equipment as needed up to 50 lbs.
  • 1+ years of problem solving/trouble shooting experience that demonstrated working knowledge of operating systems/hardware/software.
  • Post training must be available to work the shift, Monday through Friday 8:00 AM CST- 5:00 PM CST.
  • Must be flexible with shift. First 4 weeks of training the start and end time will vary based on who they train with/shadow.
  • Ability to work in office 100% of the time. This is NOT a remote role.
  • Ability to travel for projects, escalations, outages, production support, and cross-training. Approximately 25%.
  • Reliable transportation.

Preferred Qualifications:

  • 2+ years in a Production Environment proving Desktop Support HIGHLY Preferred
  • Good oral and written communication skills and possesses a strong customer focus.
  • Completing project tasks independently with little or no follow-up from Manager including assigned change control tasks.
  • Bachelor's degree and 3 + years of experience in a hands-on desktop support role.
  • Experience in a Windows environment with MCSE, MCP, A+, SEC +, Network + certification.

Education:

  • Associate's Degree or Certification and experience required
  • Bachelor’s degree in computer science preferred.

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