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We're excited to share this opportunity with our internal team. This role is open to current SafeRide Health employees only.

Job Summary

SafeRide Health is seeking a detail-oriented, customer-focused Travel Coordinator to join our Travel Operations team. In this role, you will manage end-to-end travel logistics for members traveling for medical care, ensuring a smooth, supportive, and dignified experience. You'll be the primary point of contact for members, health plans, and vendors-balancing accuracy, efficiency, and empathy in every interaction.

Key Responsibilities

Coordinate Medical Travel

• Arrange flights, ground transportation, lodging, and meal reimbursements tailored to members' medical needs.

Authorization Management

• Verify and document health plan travel authorizations, request and secure pre-approvals, and confirm details with medical facilities.

Member Support

• Provide clear, compassionate communication about travel details, reimbursement processes, and authorizations; deliver timely documentation to both members and health plans.

Vendor Relations

• Build and maintain positive partnerships with lodging, transportation, and meal service providers.

Data & Reporting

• Track costs, monitor reimbursements, and maintain accurate, detailed records in alignment with compliance requirements.

Productivity & Quality

• Meet departmental performance standards while maintaining exceptional service quality and member satisfaction.

Flexibility

• Adapt to changes in travel schedules and unforeseen circumstances while ensuring members' needs remain the priority.

Required Qualifications

• High school diploma or equivalent.
• 1+ year experience in travel coordination or similar logistics-based role.
• 1+ year experience in a high-volume inbound call center or customer service environment.
• Strong data entry skills; ability to manage high call volume and multitask in a fast-paced setting.
• Knowledge of cost tracking, budgeting, or service expense management.
• Typing speed of at least 35 WPM.

Preferred Qualifications

• Some college coursework or degree in hospitality, business, or related field.
• Familiarity with Medicaid NEMT guidelines.
• Bilingual (Spanish preferred).

Mindset and Values We're Looking For

• Strong problem-solving and decision-making skills under pressure.
• High emotional intelligence and empathy when supporting vulnerable populations.
• Excellent communication (verbal and written) across phone, email, and documentation.
• Ability to work independently and collaboratively with health plans, vendors, and internal teams.
• Cultural competence and sensitivity in working with diverse populations.
• Strong organizational skills with ability to meet deadlines consistently.

Benefits

We offer a remote-first work environment, competitive compensation, and comprehensive benefits including:

• Competitive salary, annual bonus opportunities, and equity options
• Remote with flexible hours
• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Generous PTO, paid company holidays, and paid parental leave
• Career growth and development opportunities in a mission-driven organization

SafeRide Summary

SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to intelligently deliver cost-effective, on-demand transportation, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.