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Responsibilities:
The SLA Coordinator will be responsible to document all types of services exchanged between the different entities of Bank The SLA Coordinator will be the point of contact for any SLAs related to the North American Region.
The scope includes US entities as service provider or recipient with any entity of the Bank Group worldwide. In cases for Canada, when acting as service provider or recipient with Bank Group entities worldwide, the SLA Coordinator will work closely with the local functional supervisory SLA team (i.e., Legal, Finance, Tax, Compliance, Third Party Risk, etc.) in Canada to help facilitate the SLA process.
The Coordinator collaborates with company's senior management and stakeholders in establishing SLAs to document relationships between legal entities of the Group where a U.S. or Canadian entity is a party to the relationship. A best practice framework was established and defines a specific rationalized approach to documenting services between entities. The SLA Coordinator is in charge of fostering its adoption and maintaining the integrity of the governance structure and documentation.
Multidisciplinary in nature, the SLA Coordinator will have almost daily interactions with the following departments: legal, finance, tax and compliance and also the business sponsors of the request s/he is managing. There may be some minimal interaction with HR regarding the Dual and/or Triple Employment requirements for certain personnel.
In addition, he/she will be responsible for the maintenance of the electronic library of the executed agreements in our local and global repositories and the electronic workflow.
Core functions and responsibilities:
Analysis & Advisory Functions:
Collaborate with business owners (sponsors) to fully understand the nature of their request.
Perform business analysis and advise business owners how to properly document a relationship. Assist in the development or improvement of SLAs in order to help facilitate services amongst the various
different entities of Bank.
Manage and coordinate the Agreements Process from introducing Agreement to Entities (if none exist today) to negotiating its details.
Facilitate technical and legal negotiations with each of the entities on specifics relating to the Agreements, establish review process, manager version control, channel feedback, and provide clarifications with
the support of the legal department and/or business sponsors if required.
Facilitate and manage the editorial, review, and proof-read process together with concerned Entity ensuring Agreements are written in a clear, concise, and precise manner, agreeable and understood by all
parties involved.
Ensure that SLAs are drafted and executed in line with regulatory requirements and Third Party Risk Management Framework for affiliate's onboarding.
Monitor, Review and update the SLA team's controls: GAP Analysis, Step 1.5 Invoicing, Invoicing from affiliates and Recertification.
Administrative Functions:
Provide technical support and guidance to business sponsors or other parties involved in using DOCS and Argos.
Make sure every SLA request is well documented and an audit trail of all SLA reviews maintained.
Maintain the electronic library in the local NAR Sharepoint site and the global Argos repository, once fully implemented.
Maintain the electronic workflows for all new and revised SLAs.
Assembling material for obtaining approval and final signatures.
Provide technical support and guidance to business sponsors or other parties involved in using Argos for the workflow process and SharePoint site for the North America regional library of executed documents.
Monitor and update the SLA Log to properly document any new changes that may arise.
Monitor the negotiation of the Agreements Process providing regular feedback and reporting to senior management as well as establishing and maintaining relevant tracking sheets and dashboards.
Coordinate with the Finance Expense team for a semi-annual review of the billings to ensure compliance with the SLA Agreements.
Coordinate with other regional SLA Coordinators to establish "best practices"
Prepare PowerPoint Point presentations for ad hoc reporting
Minimum Required Qualifications
Bachelor degree preferably in a business-related field
3+ years working experience in a major corporation, preferably in the project management space, the consulting industry or in a consulting capacity within the financial industry
Preferred Qualifications.
Understanding of the legal entity concept and exposure to legal agreements or contracts with internal or external counterparties
Experience working in a transversal capacity and multi-stakeholder environment
High proficiency in Microsoft Office (Word, Excel, PowerPoint)
Proficiency in cloud management systems, preferably Sharepoint a plus
Energetic, flexible and industrious self-motivated team player with strong organizational skills, attention to detail and strong work ethic
Strong verbal and written communication skills
Ability to understand concepts quickly -- fast learner
Solid business analysis skills
Experience within a multicultural environment.