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Ryerson
Ryerson

60 Ryerson Customer Service Jobs Hiring Near You

Ryerson Holding

Service Center Operator B

Dover, DE · On-site

... customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused ...

Ryerson Holding

Ser Ctr Oper B

Atlanta, GA · On-site

... customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused ...

Ryerson

Laser Operator

Schofield, WI

$21.27 - $23.51/hr

... class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported.Ryerson offers a dynamic, quality-focused ...

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Ryerson Jobs Information

Do workers at Ryerson get paid breaks?

Sometimes. Only some people get paid breaks.
41% of people say they don’t get paid breaks.
Based on data from 27 people who took the Breakroom Quiz between February 2025 and May 2026.

Does Ryerson pay people when they’re sick?

Yes. Most people get paid when they’re sick.
88% of people say they would get paid if they were sick but scheduled to work.
Based on data from 32 people who took the Breakroom Quiz between January 2025 and May 2026.

At Ryerson, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
68% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 19 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from Ryerson affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 23 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Ryerson?

Most people get paid time off work.
90% of people say they get paid time off.
Based on data from 21 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 80% of people with changing schedules find out their shifts one week or less ahead of time.
  • 20% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 5 people who took the Breakroom Quiz between February 2025 and March 2026.

Do workers at Ryerson worry about hours?

Most people don’t worry about getting enough hours.
95% of people report they don’t worry about getting enough hours.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and March 2026.

Do Ryerson workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
70% report that they don’t have enough control over which shifts they work.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and March 2026.

How easy is it for Ryerson workers to change shifts?

Most people find it hard to change shifts.
80% of people report that it’s hard to change shifts if they need to.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and March 2026.

How easy is it to get time off at Ryerson?

Most people find it easy to get time off.
93% of people report it’s easy to get time off.
Based on data from 30 people who took the Breakroom Quiz between January 2025 and May 2026.

Do Ryerson managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
84% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and March 2026.

Do jobs at Ryerson spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
10% of people report that their job takes up time that they don’t get paid for.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and March 2026.

How easy is it to take sick days at Ryerson?

Most people find it easy to take sick days.
93% of people report that it’s easy to take time off if they are sick.
Based on data from 30 people who took the Breakroom Quiz between January 2025 and May 2026.

Is working at Ryerson good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
54% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Ryerson feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
37% of people say they’re not treated with respect by their managers.
Based on data from 27 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Ryerson get to take their breaks without interruption?

Most people get breaks without interruption.
93% of people report that they get to take their breaks without interruption.
Based on data from 28 people who took the Breakroom Quiz between February 2025 and May 2026.

Is it stressful to work at Ryerson?

Most people feel stressed out here.
73% of people say they often feel stressed out at work.
Based on data from 30 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Ryerson enjoy their jobs?

Most people enjoy their job.
80% of people report they enjoy their job.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Ryerson recommend working with their team?

Only some people recommend working with their team.
59% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 32 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get enough training when they start at Ryerson?

Some people didn’t get enough training when they started.
52% of people report they didn’t get enough training when they started working here.
Based on data from 29 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people get support to advance at Ryerson?

Only some people are given support to advance their career here.
In the last year, 44% of people report not being given support to advance their career here.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people think Ryerson’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
88% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 26 people who took the Breakroom Quiz between January 2025 and March 2026.

Do workers feel well informed about how Ryerson is doing?

Only some people feel well informed about how the company is doing.
43% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 28 people who took the Breakroom Quiz between January 2025 and May 2026.

What are the most popular jobs at Ryerson?

What are the most popular categories at Ryerson?

Infographic showing various Customer Service job openings at Ryerson in the United States as of August 2026, with employment types broken down into 98% Full Time, and 2% Nights. Highlights an 100% Physical job distribution.

Customer Experience Manager

Ryerson Holding Corporation

Little Rock, AR • On-site

Full-time

Posted 9 days ago

Ryerson rating

7.9

Company rating: 7.9 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

131st of 419 rated retail wholesalers

Job description

Customer Experience Manager
Req Id: 2965
Workplace Type: On-Site
Job Shift: 1st
Brand: Ryerson
Job Location: Little Rock
Posting Start Date: 8/5/26
Summary
Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.
Join our team as a Customer Experience Manager, where you will play a key role in strengthening regional sales operations and enhancing overall process efficiency. In this position, you will guide and develop the customer experience team, analyze market trends, support strategic business planning, and collaborate with senior leadership to drive revenue and profitability. This role offers the opportunity to make a meaningful contribution to our growth while ensuring exceptional service to both new and existing customers.
Roles and Responsibilities
  • Management and development of customer experience team, including hiring, training, goal setting and performance reviews
  • Maximizes Sales, Gross Margin Dollars, Gross Margin Percentage, Net Profit and Return on Average Capital Employed
  • Communicates with General Manager on sales trends, developments in the marketplace, competition, and business opportunities
  • Cultivates business plans, marketing and sales programs and budgets based on developments in the marketplace, sales trends, competition, and business opportunities
  • Ensures implementation of corporate marketing strategies, plans and programs as related to the branch are being met or exceeded
  • Assists Sales Representatives in developing new business and maintains close contact with current customer base
  • Makes recommendations to the General Manager regarding disposition of all discretionary claims.
  • Price book management and assists in major quotations
  • All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Requirements
  • Bachelor's degree in Sales, Marketing Manufacturing or Engineering required
  • 5-7 years of progressive levels of Sales Experience preferred (Inside/Outside Sales)
  • Previous management experience
  • Knowledge of ERP systems is critical, SAP is a plus
  • Working knowledge of managing large contracts
  • Highly proficient in Microsoft Excel
  • Excellent professional written, verbal and interpersonal communication skills required
  • Proficiency within Microsoft applications (Outlook, Excel, Word) required
  • Ability to multi-task and prioritize in a rapidly changing environment

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.

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