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Ruby Receptionists
Ruby Receptionists

4 Ruby Receptionists Senior Receptionist Jobs Hiring Near You

Ruby Receptionists

Customer Service Agent

Chesapeake, VA · On-site

$19 - $21/hr

Full-Time Customer Service Agent At Ruby, we provide the friendly, professional support businesses rely on every day. As a Virtual Receptionist, you'll help create positive first impressions and ...

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Ruby Receptionists Jobs Information

What are the key skills and qualifications needed to thrive as a Senior Receptionist, and why are they important?

To thrive as a Senior Receptionist, you need strong organizational abilities, multitasking skills, and prior experience in front-desk operations, often supported by a high school diploma or equivalent. Familiarity with office management software, telephone systems, and scheduling tools is typically required. Exceptional interpersonal skills, professionalism, and the ability to remain calm under pressure will distinguish you in this position. These competencies are vital for ensuring smooth office operations, providing excellent client service, and representing the organization positively.

How does a Senior Receptionist typically collaborate with other departments in a large organization?

As a Senior Receptionist in a larger organization, you frequently act as a communication hub, coordinating with departments like HR, Facilities, and IT to ensure visitors are properly managed and staff needs are met. You'll often relay messages, help organize meeting rooms, and support onboarding processes for new employees. This role requires strong interpersonal skills and the ability to manage multiple priorities, as you'll be expected to anticipate and respond to the needs of both internal teams and external guests. Effective collaboration helps maintain a smooth front office operation and creates a welcoming environment for everyone.

What are the main responsibilities of a Senior Receptionist?

A Senior Receptionist oversees the front desk operations, greeting and assisting visitors, handling incoming calls, and managing correspondence. They often supervise junior reception staff, ensure efficient scheduling, and maintain office security protocols. Additionally, Senior Receptionists may assist with administrative tasks, coordinate office supplies, and help organize meetings or events. Their role is crucial in creating a positive first impression and ensuring smooth daily operations.

What is the difference between Senior Receptionist vs Receptionist?

AspectSenior ReceptionistReceptionist
CredentialsHigh school diploma, experience, possibly certifications in customer serviceHigh school diploma or equivalent
Work EnvironmentFront desk, administrative support, customer interactionFront desk, customer service, administrative tasks
Employer & Industry UsageHospitals, corporate offices, clinicsHotels, offices, clinics
Search & Comparison IntentUnderstanding advanced responsibilities, career progressionBasic duties, entry-level position

The Senior Receptionist typically has more experience and may handle additional responsibilities like supervising staff or managing complex inquiries. The Receptionist performs fundamental front desk duties. The senior role often requires more credentials and offers greater career growth opportunities within similar work environments.

What are the most popular jobs at Ruby Receptionists?
Infographic showing various Senior Receptionist job openings at Ruby Receptionists in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Full Time Customer Service Agent

Full Time Customer Service Agent

Ruby Receptionists

Chesapeake, VA • On-site

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Full-Time Customer Service Agent

At Ruby, we provide the friendly, professional support businesses rely on every day. As a Virtual Receptionist, you'll help create positive first impressions and meaningful interactions for our customers and their callers by answering calls, scheduling appointments, and so much more. We're seeking empathetic, customer focused professionals to join our team in-office at our Chesapeake, VA, or Virginia Beach, VA locations. Because Ruby operates 24/7, 365 days a year, this position requires the ability to work a weekend day and holidays.

*Note: All interviews will be conducted at our Chesapeake office.

What You'll Do

  • Skillfully handle incoming calls and web chats, serving as a helpful and warm extension of our customers' business.
  • Ensure accuracy and a high attention to detail in all written communications.
  • Efficiently multitask in a fast-paced environment across two monitors.
  • Adhere to service quality standards, performance expectations, and maintain consistent schedule adherence to support your team and our callers.

Your Qualifications and Skills

  • A minimum typing speed of 40 WPM and comfort navigating multiple software platforms simultaneously.
  • A warm, professional demeanor with the ability to remain composed and empathetic, even during challenging interactions.
  • A proven track record of self-motivation and reliable attendance.

Preferred, but not required:

  • Experience in a high-volume call center, customer service, or administrative role.
  • Proficiency in Office 365.
  • Bilingual (Spanish/English) is a plus.

Compensation and Benefits

  • Competitive Pay: $21/hour with our Perfect Attendance Bonus. Perfect attendance means being on time for the start of your shift, returning on time from all breaks, and completing your full assigned shift. Compensation without perfect attendance is $19/hour.
  • Extensive Benefits:
  • Employee Stock Ownership Plan
  • 401k with Matching Contributions
  • Full Medical, Dental, and Vision Insurance
    • 2 Weeks Paid Vacation in Year 1
    • Life Insurance Policy
    • Legal Assistance

Schedule/Hours:

  • 2nd shift
  • We have M-F schedules as well as schedules that require one weekend day

Ruby is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.


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