14 Rinse Customer Service Representative Jobs Hiring Near You

ABOUT RINSE

Laundry and dry cleaning services make up a $90 billion global industry that has barely changed in decades. Most of it still runs on manual scheduling, delivers inconsistent quality, and has no technology backbone. We think that's a massive opportunity, and for over ten years, we've been building the company that solves it.

Rinse is building the global category leader for clothing care. We've replaced the legacy model with smart scheduling, best-in-class quality, and a technology backbone that makes the entire experience seamless, for customers across the San Francisco Bay Area, New York City, Los Angeles, Washington DC, Chicago, Boston, New Jersey, Seattle, Austin, and Toronto.

We've raised over $70 million from leading VCs and strategic investors, including Partech and LG Electronics. They're backing us because they see the same thing we do: an enormous industry ripe for a smarter approach, and a team that knows how to win it. 

Our bar is simple: A+ talent only. If you want to help us accelerate that mission, we want to hear from you.

ABOUT THE ROLE

As a core member of our Local Operations team, you will be responsible for executing delivery routes and leading valet training sessions as we scale Rinse New York. You will ensure that customer orders are delivered safely and on time while also training and onboarding new Valets to meet our high standards of customer service, safety, and operational excellence. In this dual-role position, you will serve as the face of Rinse to new drivers, helping to instill our culture and expectations from day one. This role comes with growth opportunities for exceptional performers who are motivated to take ownership, develop others, and expand into broader Operations responsibilities over time.

A few important things to note about this role:

• Typical shift schedule: Friday – Tuesday, 6:00PM – 11:00PM (5 days per week required)

• Compensation: $21/hour + keep 100% of tips + $35 bonus for each training shift conducted + mileage reimbursement

• Growth Opportunities: High-performing team members may have opportunities to expand into broader Operations responsibilities over time

• Employment Structure: This is a part-time, hourly position

Applicants will be required to submit to and pass a Motor Vehicle Record (MVR) check prior to commencing employment.

IN THIS ROLE, YOU WILL...

On Training Days:

• Set up training computers and classroom materials

• Welcome new Valets to HQ and represent Rinse culture

• Administer classroom training sessions (6PM–11PM)

• Run On-The-Road Training with new Rinse Valets

• Lead classroom debrief sessions

• Ensure new hires understand customer service standards, delivery expectations, and safety protocols

• Complete training documentation and administrative follow-up

On Non-Training Days:

• Support hybrid warehouse work during early surge (6PM–7PM)

• Drive delivery routes (7PM–10:30PM)

• Assist with end-of-shift hybrid operational tasks (10:30PM–11PM)

• Deliver exceptional, on-time customer service

• Communicate clearly with Operations and Customer Care regarding any on-the-road issues

AS THE IDEAL CANDIDATE, YOU… 

• High School Diploma or GED required; some college education preferred

• Are a problem solver who is biased towards action and able to overcome challenges

• Thrive in fast-paced environments and work well under pressure

• Are energized until the late hours of the night and can reliably work evening shifts

• Have a valid driver’s license with a clean driving record (MVR required)

• Are comfortable driving your personal vehicle and/or a rented van in Manhattan, Queens, and Brooklyn

• Preferably have access to a 4-door vehicle

• Can safely lift up to 45–50 pounds

• Are available to consistently work Friday–Tuesday evenings

Have a strong customer-first mindset

• Love training, coaching, and developing others

• Bring positive energy and represent Rinse culture proudly

• Thrive in fast-paced environments

• Are reliable with perfect or near-perfect attendance

• Communicate clearly and professionally

• Are organized and able to complete administrative tasks independently

• Work well within a team and collaborate cross-functionally

Previous experience in delivery, logistics, training, teaching, or coaching is a plus.

WHY WORK AT RINSE

• Be part of scaling a high-growth national brand

• Play a foundational role in developing new driver talent

• Gain exposure to broader Operations functions

• Work with a high-caliber, collaborative team

• Enjoy a fast-moving environment where performance is recognized

This is an exciting opportunity for a motivated, reliable, customer-focused driver who wants to take on more responsibility and help build the next generation of Rinse Valets.

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