16 Richland Library Customer Service Representative Jobs Hiring Near You

Richland Library is seeking to hire a Full-Time Children and Teen Services Coordinator at our Main location within the Events and Experience Department.

Sample Duties:

• Coordinating and assisting in special projects, meetings, staff trainings, services and events system-wide to include individual branches and partnered organizations that serve children, teens and families.  

• Assists with planning and executing special events and programs including but not limited to author events, Kids in Print, the Summer Learning Challenge, Augusta Bakers Dozen, Read Freely Fest, etc.  

• Facilitates the contract process related to performer agreements and assists with logistics for internal and external events/meetings 

• Maintain accurate records and documentation for all projects, events and meetings 

• Assists with problem-solving related to customers and staff and with interpreting and communicating library policies and procedures 

• Develops promotional and information materials related to events throughout the system; responds in person, by phone, and in writing to public inquiries regarding requests 

• Assists in overseeing grants and ensuring compliance  

• Assist with requisitions (MUNIS) and floater schedules when needed 

• Manage and respond to LibAnswers queue  

• Coordinate the internal Youth and Teen Services meetings, manage communication, notes and agendas with advisement from Children and Teen Services Manager 

• Participate in promotional opportunities for Library events which may include television, radio, and other interviews.  

• Follows organizational, County, and public health and safety guidelines and protocols and performs job functions in a safe manner and reports all safetyreports all safety hazards per established policies and procedures 

• Attends and participates in staff, and professional group meetings; stays abreast of new trends and best practices for serving children, teens and families 

• Greets, engages, and assists diverse customers of the Library in a welcoming, professional, and respectful manner; successfully ascertains individualized needs and/or requirements for each customer 

• Learns and consistently applies the Richland Library’s Customer Engagement Standards providing outgoing, genuine, and high-quality customer service to all internal and external customers 

• Will be required to work outside of standard business hours, hazards per established policies and procedures 

• Attends and participates in staff, and professional group meetings; stays abreast of new trends and best practices for serving children, teens and families 

• Greets, engages, and assists diverse customers of the Library in a welcoming, professional, and respectful manner; successfully ascertains individualized needs and/or requirements for each customer 

• Learns and consistently applies the Richland Library’s Customer Engagement Standards providing outgoing, genuine, and high-quality customer service to all internal and external customers 
• Will be required to work outside of standard business hours, including nights and weekends based on organizational responsibilities and job requirements  

Requirements: 

Bachelor’s degree in Education, Early Education or related field; supplemented by at least two (2) years of directly related experience working with children, teens or families; or an equivalent combination of education, certification, training, and/or experience. 

Certifications and Licenses:  

• Must possess and maintain a valid State of South Carolina Driver’s License and the ability to drive a Library owned vehicle per established policies, procedures, and safety guidelines 

Location, Salary & Hours:

Where: Richland Library Main, 1431 Assembly St, Columbia, SC 29201

Salary: $48,000 - $52,000 plus excellent benefits.

Hours: 37.5 hours per week: Monday - Friday (9:00 am- 5:30 pm) with possible evenings and weekends.

Job Classification Level P2 (FLSA Status: Non - Exempt)

** Richland Library may change location and schedule of any library job.

Reposting Notice: This position has been reposted.  Previous applicants are welcome to reapply.

Deadline: Open Until Filled. However, we reserve the right to close this posting without notice. We encourage applicants to apply as soon as possible.

No phone calls and/or in person inquiries regarding status of applications. Applicants selected for interview will be contacted by phone.

Why the Richland Library?

Richland Library is a vibrant, contemporary organization that provides resources and information that advance the Midlands. Offering state-of-the-art technology, a great variety of literary and cultural programs and 12 bustling facilities located throughout the county, Richland Library offers a truly customized, modern library experience for residents and visitors alike.

The Richland Library is an award-winning, forward-thinking public library system because of our exceptional, diverse staff, who are passionate about serving our community. Be a part of our team and help us to continue to fulfill our mission to help our customers learn, create and share.

We are guided by our shared Vision: “to enhance the quality of life for our entire community”; and by strategic objectives including advancing our community, having an engaged staff who make a significant positive difference, and enhancing the experience and outcomes of customers who interact with Richland Library.

We are an equal opportunity employer; we consider all qualified candidates without regards to race, color, sex (to include pregnancy, childbirth, and all related medical conditions), religion or belief, gender identity, sexual orientation, national origin, age, genetic information, disability, military or veteran status, marital status, or any basis prohibited by federal, state or local law. The Library also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities. Please indicate if you need assistance completing any forms or to otherwise participate in the application process.