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Reston Heights Westin

26 Residence Inn Guest Services Manager Jobs Hiring Near You

Residence Inn

Hotel Guest Service Manager

Lincoln, NE · On-site

Answers inquiries pertaining to property policies, services, guest complaints, compliments and ... Manages the reservation system including inventory, rates, data base, system security, reservations ...

Residence Inn

Hotel Guest Service Manager

Ankeny, IA · On-site

Answers inquiries pertaining to property policies, services, guest complaints, compliments and ... Manages the reservation system including inventory, rates, data base, system security, reservations ...

Residence Inn

Guest Service Agent

Mystic, CT · On-site

$14.75 - $18.75/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager ...

Residence Inn

Guest Service Agent

Southington, CT · On-site

$15.25 - $19.25/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager ...

Residence Inn

Assistant General Manager

San Jose, CA · On-site

... in hotel operations, guest service, team development, and financial performance. A solid ... General Manager JOB SUMMARY The purpose of the Assistant General Manager is to manage all ...

Residence Inn

Chief Engineer

Garden City, NY · On-site

You have time management capability to accomplish work within established parameters * You have a customer service focus and the ability anticipate guest needs Physical Requirements for this Position ...

Residence Inn

Assistant General Manager

Beaumont, TX · On-site

We are currently seeking an Assistant General Manager to join our team. If you're a passionate ... A guest-first mindset with a commitment to service excellence * Flexibility to work weekends ...

Residence Inn

Building Maintenance Tech II

Garden City, NY · On-site

$19.50 - $26.50/hr

... guest and team-focused environment • You have strong time management capabilities and can accomplish quality, detailed work within established parameters • You have customer service skills and ...

Residence Inn

Night Auditor

Garden City, NY · On-site

$15.50 - $20.50/hr

Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with ... You are proficient in administration of applicable property management systems * You have the ...

Residence Inn

Front Desk Agent

Montgomery, AL

$14 - $17.75/hr

Guest Service / Front Desk Agent responsibilities include completing all activities listed in Front ... Apprise management of any concerns or suggestions * Communicate with hotel housekeeping staff to ...

Residence Inn

Night Auditor

Lexington, KY · On-site

$12.75 - $17/hr

... Guest Service Standards. Functions will also include nightly accounting and working as a 'Runner ... S. (Property Management System) and maintain security of system. * Verifies and makes corrections ...

Residence Inn

Night Auditor

Steamboat Springs, CO · On-site

$20/hr

... Guest Service Standards. Functions will also include nightly accounting and working as a 'Runner ... S. (Property Management System) and maintain security of system. * Verifies and makes corrections ...

Residence Inn

Front Desk Agent

Lexington, KY · On-site

$12 - $15.25/hr

Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b ... Match the bucket check to in-house guest ledger report; report discrepancies to Manager. * Process ...

Residence Inn

Front Desk Agent

Steamboat Springs, CO · On-site

$19/hr

Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b ... Match the bucket check to in-house guest ledger report; report discrepancies to Manager. * Process ...

Residence Inn

Front Desk Agent

San Luis Obispo, CA · On-site

$14.75 - $18.75/hr

Position: Guest Experience Specialist Reports To: Front Office Manager What You'll Do: * Be the ... Customer service experience with a talent for making people feel welcome. * Previous hotel front ...

Residence Inn

Front Desk Agent

San Jose, CA · On-site

$16.75 - $21/hr

Position: Guest Experience Specialist Reports To: Front Office Manager What You'll Do: * Be the ... Customer service experience with a talent for making people feel welcome. * Previous hotel front ...

Residence Inn

Front Desk Agent

Millbrae, CA · On-site

$21/hr

Position: Guest Experience Specialist Reports To: Front Office Manager What You'll Do: * Be the ... Customer service experience with a talent for making people feel welcome. * Previous hotel front ...

Residence Inn

Front Desk Agent

Southern Pines, NC · On-site

$12.25 - $15.25/hr

Position: Guest Experience Specialist Reports To: Front Office Manager What You'll Do: * Be the ... Customer service experience with a talent for making people feel welcome. * Previous hotel front ...

Residence Inn

Housekeeping Team Associate

Garden City, NY · On-site

$15.50 - $18.50/hr

This property is managed by OTO Development. About OTO Development OTO Development is an industry ... outstanding guest service, operational excellence, community service, and sales, marketing, and ...

Residence Inn

Housekeeping Aide

Lexington, KY · On-site

$13.25 - $15.50/hr

Housekeeping Supervisor - Housekeeping Manager - Operations Manager - Assistant General Manager ... Transport any Room Service trays/items in guest hallways to service elevator landings. * Check ...

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Infographic showing various Guest Services Manager job openings at Residence Inn in the United States as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 100% Physical job distribution.

Hotel Guest Service Manager

Residence Inn

Lincoln, NE • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

What we offer:
  • Health, Dental, Vision and other benefits available after 60 days
  • DailyPay
  • 401k
  • Paid Training
  • Paid PTO
  • Referral program
  • Discounts at all Kinseth Hotel Corporation hotels and restaurants

SUMMARY
Coordinates front desk activities of hotel and ensures complete satisfaction of all guests, resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Hires, trains, schedules, assigns duties and shifts to workers and observes performances to ensure adherence to KHC policies and established KHC & franchise operating procedures for all hotels.
  • Communicates and cooperates with other department heads to ensure coordination of activities, resolution of guest complaints and improve hotel customer satisfaction.
  • Answers inquiries pertaining to property policies, services, guest complaints, compliments and concerns.
  • Develops and maintains guest information files regarding the property, community and surrounding attractions.
  • Manages the reservation system including inventory, rates, data base, system security, reservations, advance payments, group reservations, VIP special services, pre-blocking rooms, close out dates, communication of fill dates and system backup.
  • Knows, adheres to and trains staff on cash and credit card handling procedures. Files and posts all changes to the guest ledger and city ledger account.
  • Sends out letters of confirmation or returns checks when registration cannot be accepted.
  • Greets all guests in a warm, friendly, helpful manner, registers and assigns rooms to guests and ensures proper methods of payment and application of credit policies.
  • Ensures guest safety by following and enforcing established emergency and security procedures, maintaining key security and guest privacy.
  • Patrols public rooms, investigates disturbances, and resolves conflicts.
  • Monitors night audit for accuracy, folios, makes assessments on open balances without approved credit and takes appropriate action. Plans and forecasts weekly room sales and prepares month end reports on city ledger and guest trays.
  • Required to monitor and maintain front desk coverage at 100% and cover shifts if needed, including audit.
  • Train, oversee, and cover Van Driver and Housemen positions when necessary

KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook KHC Front Desk Procedures Manual, and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.
SUPERVISORY RESPONSIBILITIES: Directly supervises 1-15 employees in the Front Desk. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring work performance; rewarding and disciplining employees; addressing complaints and resolving problems.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.
While performing the duties of this job, the employee is regularly required to stand; use hands to handle, grasp or type; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, bend or twist; smell; and to push, pull or lift over 10 pounds. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

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