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13 Residence Inn Front Desk Manager Jobs Hiring Near You

Residence Inn

Front Desk Agent

Montgomery, AL · On-site

$14 - $17.75/hr

Guest Service / Front Desk Agent responsibilities include completing all activities listed in Front ... Apprise management of any concerns or suggestions * Communicate with hotel housekeeping staff to ...

Residence Inn

Front Desk Agent

Southern Pines, NC · On-site

$12.25 - $15.25/hr

At Huntington , we're not just managing and developing world-class Marriott and Hilton branded ... Keep the front desk organized, clean, and safe. * Serve as the go-to expert for hotel amenities and ...

Residence Inn

Front Desk Agent

Millbrae, CA · On-site

$21/hr

At Huntington , we're not just managing and developing world-class Marriott and Hilton branded ... Keep the front desk organized, clean, and safe. * Serve as the go-to expert for hotel amenities and ...

Residence Inn

Front Desk Agent

San Luis Obispo, CA · On-site

$14.75 - $18.75/hr

At Huntington , we're not just managing and developing world-class Marriott and Hilton branded ... Keep the front desk organized, clean, and safe. * Serve as the go-to expert for hotel amenities and ...

Residence Inn

Front Desk Agent

San Jose, CA · On-site

$16.75 - $21/hr

At Huntington , we're not just managing and developing world-class Marriott and Hilton branded ... Keep the front desk organized, clean, and safe. * Serve as the go-to expert for hotel amenities and ...

Residence Inn

Hotel Guest Service Manager

Ankeny, IA · On-site

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Coordinates front desk ... Manages the reservation system including inventory, rates, data base, system security, reservations ...

Residence Inn

Hotel Guest Service Manager

Lincoln, NE · On-site

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Coordinates front desk ... Manages the reservation system including inventory, rates, data base, system security, reservations ...

Residence Inn

Assistant General Manager

Beaumont, TX · On-site

Bachelor's degree in Hospitality, Business, or related field (preferred) * 2-4 years of hotel management experience (front desk, operations, or rooms) * Strong leadership, communication, and ...

Residence Inn

Night Auditor

Steamboat Springs, CO · On-site

$20/hr

The Front Desk Night Clerk will serve as ambassador to the hotel handling all check-in and check ... S. (Property Management System) and maintain security of system. * Verifies and makes corrections ...

Residence Inn

Hotel Night Auditor

Ankeny, IA · On-site

$14.25 - $19/hr

Other duties include light cleaning and organizing and those assigned by the general manager as ... Maintains the cleanliness and organization of the hotel lobby and front desk area. * Washes, folds ...

Residence Inn

Guest Service Agent

Southington, CT · On-site

$15.25 - $19.25/hr

Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager Your Focus * Immediately greet guests and offer to assist with their needs. * Register and assign ...

Residence Inn

Guest Service Agent

Mystic, CT · On-site

$14.75 - $18.75/hr

Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager Your Focus * Immediately greet guests and offer to assist with their needs. * Register and assign ...

Residence Inn

Housekeeping Team Associate

Garden City, NY · On-site

$15.50 - $18.50/hr

Report room maintenance to the front desk staff and other team members * Know the difference ... This property is managed by OTO Development. About OTO Development OTO Development is an industry ...

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Front Desk Agent

Residence Inn

Montgomery, AL • On-site

$14 - $17.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team.
Ascent Hospitality is looking for a uniquely qualified hospitality leader to be our Front Desk Agent!
Guest Service / Front Desk Agent responsibilities include completing all activities listed in Front Desk checklist, performing various marketing duties (upselling) to generate additional revenue, providing optimum service and satisfaction to hotel/restaurant guests and visitors; showing individual performance effectiveness, and following proper security amp; liability measures to protect the assets of the hotel and the Company.

BENEFITS:

  • Competitive Salary!
  • Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
  • 401k with employer MATCH!
  • Paid PTO!
  • Uniforms Provided for most positions!
  • Team Member Hotel Discount Program!

ESSENTIAL FUNCTIONS:
  • Maintain professional dress and conduct at all times.
  • Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.  Follow Brand standards including brand loyalty programs.
  • Provide information about our hotel, available rooms, rates and amenities
  • Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible.
  • Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate. Close out guest accounts at time of check out.
  • Inform customers about payment methods and verify that I.D. and payments method match
  • Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance assigned cash bank. Accept and record vouchers, and other forms of payment. Process payments per established procedures.
  • Maintain cash bank per policy guidelines. Comply with all accounting procedures.
  • Consistently adhere to uniform, grooming and appearance standards.
  • Maintain effective communication with all hotel departments. Stay aware of issues relating to hotel operations. Apprise management of any concerns or suggestions
  • Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check-in time in addition to all departures being gone by check-out time
  • Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests etc.
  • Maintain knowledge of standards and company policies
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.
  • Understand and operate front office telephone and computer systems.
  • Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage.
  • Respond to guest complaints in a timely and professional manner. Apprise management of all guest complaints/problems; including those that have been resolved.
  • Must be able to work flexible work hours/schedule.
  • Performs other duties and responsibilities as requested.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
  • Previous experience as a hotel Front Desk Agent preferred
  • Must have excellent communication and organizational skills
  • Must have the ability to understand, read, write and speak English and communicate with guests and Team Members of other departments
  • Must be familiar with a computer and be able to type using a computer keyboard
  • Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc.
  • Ability to apply commonsense understanding to carry out instructions given
  • Ability to comply in standardized situations with only occasional or no variables
  • Ability to work flexible shifts
  • Must have excellent customer service skills
  • Must be able to work without constant supervision
PHYSICAL DEMANDS:
  • While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.
  • May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
  • Must be capable of effectively using close vision, distance vision, and color vision.
  • Able to operate in mentally and physically stressful situations
QUALIFICATION STANDARDS:
  • High school education or equivalent is required. Some college preferred.
  • Preferred six (6) months related experience in hotels or customer service training
  • Must be able to work in team environment
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