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Amenity Coordinator, The Westin Buffalo

Delaware North

Buffalo, NY

$20 - $23/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago


Delaware North rating

6.2

Company rating: 6.2 out of 10

Delaware North

Based on 159 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

Caterers average

Based on 2,698 frontline employees who took The Breakroom Quiz

The best things about working at Delaware North

  • 77%

    77% say their health insurance is affordable

    say their health insurance is affordable

  • 77%

    77% say they have respectful managers

    say they have respectful managers

  • 73%

    73% say they enjoy their job

    say they enjoy their job

Featured by Delaware North, based on 159 Breakroom Quiz responses from their frontline employees


Job description

The opportunity

Delaware North Parks and Resorts is searching for a customer-service-focused part-time Amenity Coordinator to join our team at The Westin Buffalo in Buffalo, New York. Working in an exciting, fast-paced environment, you will never have a dull day at work. As an Amenity Coordinator, you will ensure all amenities are thoughtfully assembled, beautifully presented, and delivered accurately and on time for guest arrivals and special occasions.

Pay $20.00 - $23.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

Join our collaborative team at the Westin in downtown Buffalo, New York. Our busy, four-diamond hotel will allow you to meet people from around the world and work with a supportive team focused on career development.

  • Health, dental, and vision insurance*
  • 401 (k) with company match*
  • Paid vacation days and holidays*
  • Paid parental bonding leave*
  • Tuition or professional certification reimbursement*
  • Weekly pay
  • Free shift meal
  • Free parking
  • 30% discount at Jake's Cafe
  • Discounted room rates for employees, friends, and family
  • Generous Marriott discounts
  • Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

What will you do?
  • Design and create unique, personalized guest amenities that elevate the overall guest experience and reflect The Westin Buffalo's luxury standards.
  • Collaborate with Sales, Food and Beverage, and Front Office teams to bring creative guest requests, VIP experiences, celebrations, and special event amenities to life.
  • Utilize embroidery equipment and other customization tools to craft personalized gifts, branded items, and one-of-a-kind guest touches.
  • Research, source, and curate specialty products and local artisan items that enhance amenity offerings and showcase the Buffalo community.
  • Develop innovative amenity packages, seasonal promotions, and new guest experience concepts that drive guest satisfaction and ancillary revenue.
  • Ensure all amenities are thoughtfully assembled, beautifully presented, and delivered accurately and on time for guest arrivals and special occasions.
  • Drive a company vehicle to get supplies and equipment as needed. 
More about you
  • Must be at least 21 years old.
  • A valid driver's license is required.
  • No high school diploma or GED required.
  • Previous experience in a customer service environment is beneficial.
  • Good communication skills; ability to communicate with guests and team members.
Physical requirements
  • Able to perform long-term standing, walking, bending, reaching, and repetitive moving of items up to 30 pounds.
Shift details

Days
Evenings
Holidays
Weekends
OT as needed

Who we are

Delaware North operates the Westin Buffalo, situated within the company’s global headquarters building in Buffalo, New York. The luxury lifestyle hotel offers well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake’s Café. Delaware North operates this top-rated, AAA Four Diamond hotel, dating back to 2019. Team members employed at the Westin Buffalo receive Marriott travel discounts world-wide.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.


$20.00 - $23.00 / hour

Working at Delaware North

Perks for frontline workers

From Delaware North, via Breakroom

  • Flexible work schedules for all team members

  • Weekly pay for hourly team members

  • Referral bonuses for eligible roles

  • Training and development for all team members

  • Employee assistance program for eligible team members

  • Health, vision and dental insurance for eligible team members

  • 401(k) with up to 4% company match for eligible team members

  • Paid time off and holidays for eligible team members

  • Performance bonuses for eligible team members

  • Paid parental bonding leave for eligible team members

  • Employee discounts (varies by location) for eligible team members

What to expect from working at Delaware North

From Delaware North

About Delaware North, in their own words

From Delaware North

Delaware North is a global leader in the hospitality and entertainment industry. We annually serve more than a half-billion guests across three continents, including at high-profile sports venues, national parks, restaurants, resorts, and casinos. Building on more than a century of partnerships and a commitment to local communities and sustainability, our vision is to delight guests by creating the world’s best experiences today, while reimagining tomorrow.

Delaware North team members are the heart and soul of our business, creating unforgettable guest experiences every day — from the first tee as the official catering partner of the PGA of America Championships and domestic Ryder Cup, to a first-class meal at a dream Disney® location. We proudly offer countless growth and learning opportunities, guided by top-tier hospitality mentors.

Find connection, purpose, and growth at Delaware North.

Company values

From Delaware North

  • Lean Forward: we are innovative creators who continually reimagine what’s next
  • Come Together: we work collaboratively with each other and believe in the power of partnership
  • Stand Up: we lead by example, own our decisions and take initiative
  • Do Right: we value integrity and always do the right thing, especially when no one is looking
  • Think Guest: the guest experience is at the heart of everything we do

What Delaware North employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Delaware North logo

About Delaware North

Sourced by ZipRecruiter

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Buffalo, NY, US

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