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Position: Case Manager

Department: Shelter Operations

Schedule: Full-time, Non-Exempt, 2:00pm-10:00pm, Tuesday-Saturday

LNI: A-3 6509-4

Position Description: The Case Manager will act as a part of the Shelter Operations  team at Lighthouse Mission Ministries’ (LMM) Emergency and Enhanced Shelters by providing 1:1 case management to clients and supporting day to day operations of the program. They will operate in a grace-based and radically hospitable way while connecting clients to services and supports.  Case Managers will help maintain a safe environment for guests, respond to emergencies as needed, and offer emotional and spiritual support. The ideal candidate will desire a challenging, fast-paced, rewarding and service-oriented work environment.

Compensation to Include: PTO & Paid-holiday Package, Medical, Dental, Vision, and Life Insurance; 403(b) contribution and match up to 5%, Employee Assistance Program, Paid Training, and Education Reimbursement.

Responsibilities: 

• Responsible for an assigned caseload, assess client needs, set goals, and provide accountability by regularly meeting with clients 1:1. Supporting individuals through case management systems and methods provided  by Lighthouse Mission.
• Plan and provide supervision for group case management activities.
• Provide and facilitate an environment that relationally shares with guests the full range of resources available to assist them, particularly further LMM programming, in overcoming the conditions that cause homelessness.
• Use creative problem solving techniques independently and as part of a team, and show tenacity in advocating for clients and encouraging them to implement strategies to move forward.
• Maintain timely, accurate, and professional documentation regarding client goals and progress, daily shelter events, incident reports, and mandatory reporting.
• Attend Weekly Case Manager Meeting with the Director of Shelter Operations as well as regular meetings with community partners.
• Attend regularly scheduled supervised case management sessions.
• Establish and maintain working relationships with local social service providers.
• Maintain a positive, pleasant, and professional attitude. Work with other staff to model  transparent and supportive Christian relationships, which will serve as a leadership example for shelter guests.
• Participate in prayer and Christian Devotionals in a group setting
• Oversee, encourage and train volunteers and interns as needed.
• Embrace and use LMM's grace-based accountability philosophy.
• Any duties as assigned.

Organizational Relationships: 

• Works alongside a team of Program staff, volunteers and interns.
• Represents LMM, specifically the Emergency and Enhanced Shelters, to other social service agencies.
• Reports directly to the Director of Shelter Operations.

Qualifications: The ideal candidate will have a combination of education, life, and work experience that demonstrates the ability to fulfill all aspects of the job description. To include at least 1+ year of experience in Case Management, rescue mission work, or similar. Formal education in Human Services, Addiction Recovery, Biblical or Christian Studies , or closely related fields preferred.

• A passion for serving Jesus and making the Gospel known through mercy ministry. The successful candidate will have an active church/prayer life and be in agreement with the Lighthouse Mission’s Statement of Faith and Personal Covenant.
• Have knowledge of and preferably experience with issues of homelessness, poverty, addiction, domestic violence and recovery.
• Demonstrated motivational interviewing skills.
• Able to use judgment to make independent decisions.
• Sensitivity to cultural diversity in all forms is required.
• Ability to successfully pass pre-employment criminal background screenings and to comply with our drug-free work environment.
• High boundary setting and self-reflection skills.
• Ability to establish and maintain rapport with program guests and volunteers.
• Ability to remain calm and calm others in an emergency and/or confrontational situations.
• Ability to interact effectively as a team member and independently with LMM staff and with a diverse client base.
• Effective interpersonal communication skills--both written and oral--for communication with co-workers, men and women staying as guests and outside agencies.
• Ability to use MS Word, Excel, Gmail, and Google Calendar.

Physical Demands and Environmental Conditions:

• Ability to report as regularly scheduled to the work-site and remain awake and alert during shift
• Standing 20%; walking 20%; sitting 60%
• Light lifting up to 10 pounds (ex: guests belongings)
• Possible exposure to a variety of illnesses
• Both inside and outside activities regardless of weather
• Ability to rapidly deal with emergency situations in an intermittently high-stress environment

Equal Opportunity Employer
Lighthouse Mission Ministries is both an equal-opportunity employer and a faith-based religious organization. Subject to all applicable state and federal laws, Lighthouse Mission Ministries does not discriminate in its employment practices or in the administration and dissemination of its programs and services. Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), Lighthouse Mission Ministries has the right to, and does, hire only candidates who agree with the Lighthouse Mission Ministries Statement of Faith. https://www.thelighthousemission.org/about-us 

As an outreach of Lighthouse Mission Ministries, successful applicants will show a desire to end spiritual, economic, physical and social poverties with an aim toward restored identities and recovered vocations for the purpose of healthy relationship with God, each other and the world. Must be committed to the Christian faith and comply with drug-free policy. Those qualified to join our team can enjoy a rewarding work environment.