SERVICE SUPPORT
Brooklyn Park, MN · On-site
$20/hr
Service Support - Brooklyn Park, MN The Service Support role is responsible for delivering exceptional customer service and administrative support, managing customer interactions, coordinating ...
ReliaMed
60 Reliamed Jobs Hiring Near You
SERVICE SUPPORT
Brooklyn Park, MN · On-site
$20/hr
Service Support - Brooklyn Park, MN The Service Support role is responsible for delivering exceptional customer service and administrative support, managing customer interactions, coordinating ...
Location Supervisor
Madison Heights, MI · On-site
$55K - $65K/yr
Location Supervisor Brief description The Location Supervisor is responsible for overseeing the full scope of branch operations, including managing transaction cycles, controlling margins and ...
Location Supervisor
Madison Heights, MI · On-site
$55K - $65K/yr
Location Supervisor Brief description The Location Supervisor is responsible for overseeing the full scope of branch operations, including managing transaction cycles, controlling margins and ...
Assistive Technology Professional (ATP)
Sacramento, CA · On-site
$60K - $200K/yr
Assistive Technology Professional (ATP) Company Overview Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who ...
Assistive Technology Professional (ATP)
Sacramento, CA · On-site
$60K - $200K/yr
Assistive Technology Professional (ATP) Company Overview Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who ...
Area Sales Manager
Franklin, TN · On-site
$100K - $125K/yr
Area Sales Manager Region is Ohio, Indiana, Michigan and North Carolina Brief Description The Area Sales Manager serves as the HME Area Sales Leader, responsible for developing and leading the HME ...
Area Sales Manager
Franklin, TN · On-site
$100K - $125K/yr
Area Sales Manager Region is Ohio, Indiana, Michigan and North Carolina Brief Description The Area Sales Manager serves as the HME Area Sales Leader, responsible for developing and leading the HME ...
Assistive Technology Professional (ATP)
Lakewood, WA · On-site
$60K - $200K/yr
Assistive Technology Professional (ATP) Company Overview Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who ...
Assistive Technology Professional (ATP)
Lakewood, WA · On-site
$60K - $200K/yr
Assistive Technology Professional (ATP) Company Overview Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who ...
Scheduler
Aurora, IL · On-site
$18 - $19/hr
Scheduler Brief description As a pivotal member of HME Operations, the Scheduler holds a vital position in orchestrating Durable Medical Equipment (DME) services, deliveries, and pickups. This role ...
Scheduler
Aurora, IL · On-site
$18 - $19/hr
Scheduler Brief description As a pivotal member of HME Operations, the Scheduler holds a vital position in orchestrating Durable Medical Equipment (DME) services, deliveries, and pickups. This role ...
Location Supervisor (Raleigh, NC)
Raleigh, NC · On-site
$55K - $65K/yr
Location Supervisor The Location Supervisor is responsible for overseeing the full scope of branch operations, including managing transaction cycles, controlling margins and expenses, and ...
Location Supervisor (Raleigh, NC)
Raleigh, NC · On-site
$55K - $65K/yr
Location Supervisor The Location Supervisor is responsible for overseeing the full scope of branch operations, including managing transaction cycles, controlling margins and expenses, and ...
Scheduler
Aurora, IL · On-site
$18 - $19/hr
Scheduler Brief description As a pivotal member of HME Operations, the Scheduler holds a vital position in orchestrating Durable Medical Equipment (DME) services, deliveries, and pickups. This role ...
Scheduler
Aurora, IL · On-site
$18 - $19/hr
Scheduler Brief description As a pivotal member of HME Operations, the Scheduler holds a vital position in orchestrating Durable Medical Equipment (DME) services, deliveries, and pickups. This role ...
Assistive Technology Professional (ATP)
Austin, TX · On-site
$60K - $200K/yr
Assistive Technology Professional (ATP) Company Overview Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who ...
Assistive Technology Professional (ATP)
Austin, TX · On-site
$60K - $200K/yr
Assistive Technology Professional (ATP) Company Overview Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who ...
Service Support
Aurora, IL · On-site
$19 - $21/hr
Service Support Company Overview Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who we entrust to provide ...
Service Support
Aurora, IL · On-site
$19 - $21/hr
Service Support Company Overview Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who we entrust to provide ...
Assistive Technology Professional (ATP)
Huntsville, AL · On-site
$60K - $200K/yr
Assistive Technology Professional (ATP) Company Overview Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who ...
Assistive Technology Professional (ATP)
Huntsville, AL · On-site
$60K - $200K/yr
Assistive Technology Professional (ATP) Company Overview Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who ...
Service Support
Aurora, IL · On-site
$19 - $21/hr
Service Support Company Overview Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who we entrust to provide ...
Service Support
Aurora, IL · On-site
$19 - $21/hr
Service Support Company Overview Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who we entrust to provide ...
Medical Equipment Discharge Sales Representative Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who we ...
Medical Equipment Discharge Sales Representative Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who we ...
Senior Medical Equipment Rehab Technician
Aurora, IL · On-site
$22 - $25/hr
Senior Medical Equipment Rehab Technician Brief Description: The Senior Rehab Technician plays a crucial role in completing Complex Rehab Technology (CRT) equipment assemblies and deliveries, with a ...
Senior Medical Equipment Rehab Technician
Aurora, IL · On-site
$22 - $25/hr
Senior Medical Equipment Rehab Technician Brief Description: The Senior Rehab Technician plays a crucial role in completing Complex Rehab Technology (CRT) equipment assemblies and deliveries, with a ...
Delivery Technician (Detroit/Madison Heights)
Madison Heights, MI · On-site
$20/hr
Delivery Technician Location: Madison Heights, MI, 48071 Job Summary Do you enjoy helping others and working with your hands? We're looking for a Delivery Technician to bring medical equipment to ...
Delivery Technician (Detroit/Madison Heights)
Madison Heights, MI · On-site
$20/hr
Delivery Technician Location: Madison Heights, MI, 48071 Job Summary Do you enjoy helping others and working with your hands? We're looking for a Delivery Technician to bring medical equipment to ...
Warehouse Manager
Aurora, IL · On-site
$60K - $65K/yr
Warehouse Manager Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who we entrust to provide it. We strive to ...
Warehouse Manager
Aurora, IL · On-site
$60K - $65K/yr
Warehouse Manager Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who we entrust to provide it. We strive to ...
Assistive Technology Professional (ATP)
Solon, OH · On-site
$60K - $200K/yr
Assistive Technology Professional (ATP) Company Overview Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who ...
Assistive Technology Professional (ATP)
Solon, OH · On-site
$60K - $200K/yr
Assistive Technology Professional (ATP) Company Overview Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who ...
Assistive Technology Professional (ATP)
San Jose, CA · On-site
$60K - $200K/yr
Assistive Technology Professional (ATP) Company Overview Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who ...
Assistive Technology Professional (ATP)
San Jose, CA · On-site
$60K - $200K/yr
Assistive Technology Professional (ATP) Company Overview Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who ...
Scheduler
Aurora, IL · On-site
$18 - $19/hr
Scheduler Brief description As a pivotal member of HME Operations, the Scheduler holds a vital position in orchestrating Durable Medical Equipment (DME) services, deliveries, and pickups. This role ...
Scheduler
Aurora, IL · On-site
$18 - $19/hr
Scheduler Brief description As a pivotal member of HME Operations, the Scheduler holds a vital position in orchestrating Durable Medical Equipment (DME) services, deliveries, and pickups. This role ...
Assistive Technology Professional (ATP)
Waukesha, WI · On-site
$60K - $200K/yr
Assistive Technology Professional (ATP) Company Overview Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who ...
Assistive Technology Professional (ATP)
Waukesha, WI · On-site
$60K - $200K/yr
Assistive Technology Professional (ATP) Company Overview Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who ...
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$20/hr
Full-time
Posted 19 days ago
Job description
Service Support - Brooklyn Park, MN
The Service Support role is responsible for delivering exceptional customer service and administrative support, managing customer interactions, coordinating service schedules, and handling essential paperwork for repairs and deliveries. This role requires strong communication skills, attention to detail, and proficiency with standard office equipment.
Essential Functions
• Answer incoming customer calls, schedule repair and delivery appointments, and coordinate technician availability to meet customer needs.
• Greet customers entering the store, manage customer flow, and provide prompt service. Supervise waiting customers to ensure a positive experience.
• Create and complete service orders, including prior authorizations and funding checks, and update customers on any out-of-pocket expenses.
• Receive and locate parts, handle pricing for repair orders, and collect customer payments as needed.
• Enter repair work orders into the computer system, maintain accurate records, and forward documents for customer file updates.
• Organize equipment repairs, request authorization numbers from manufacturers, and prepare necessary paperwork.
• Adhere to HIPAA, HQAA, and company compliance rules, ensuring all actions align with regulatory standards.
• Perform periodic inventory checks, diagnose equipment issues with customers via video or photos, and contact manufacturers for quotes.
• Perform other duties as assigned by Management.
Qualifications and requirements
• High School or equivalent required.
• Minimum of 2 years in a customer service or administrative role.
• Proficient with office equipment, including computers, printers, copiers and fax machines.
• Strong organizational and administrative skills.
• Excellent verbal communication and a friendly, professional telephone manner.
Competencies
• Customer Focused: Ability to create positive interactions and ensure customer satisfaction.
• Problem Solving: Capable of assessing and troubleshooting equipment issues through remote assistance and coordination with manufacturers.
• Detail Oriented: Accurately process paperwork, handle sensitive information, and maintain thorough records.
• Team Collaboration: Ability to work effectively within a team, coordinating with technicians and other staff to fulfill customer needs.
• Adaptability: Flexible to manage multiple tasks and adjust to changing priorities.
Physical Requirements
• Work is performed in a temperature-controlled office environment.
• Frequent sitting and computer work, occasional lifting up to 20 pounds, and occasional movement to access all facility areas.
• Clear vision, hearing, and speech are necessary for phone interactions and computer support tasks.
Discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, age (40 or older) or genetic information (including family medical history) is illegal and will not be tolerated. In addition, we will provide reasonable accommodations (changes to the way things are normally done at work) to applicants and employees who need them for medical or religious reasons, as required by law.
Pay Range: $20 per hour
The Service Support role is responsible for delivering exceptional customer service and administrative support, managing customer interactions, coordinating service schedules, and handling essential paperwork for repairs and deliveries. This role requires strong communication skills, attention to detail, and proficiency with standard office equipment.
Essential Functions
• Answer incoming customer calls, schedule repair and delivery appointments, and coordinate technician availability to meet customer needs.
• Greet customers entering the store, manage customer flow, and provide prompt service. Supervise waiting customers to ensure a positive experience.
• Create and complete service orders, including prior authorizations and funding checks, and update customers on any out-of-pocket expenses.
• Receive and locate parts, handle pricing for repair orders, and collect customer payments as needed.
• Enter repair work orders into the computer system, maintain accurate records, and forward documents for customer file updates.
• Organize equipment repairs, request authorization numbers from manufacturers, and prepare necessary paperwork.
• Adhere to HIPAA, HQAA, and company compliance rules, ensuring all actions align with regulatory standards.
• Perform periodic inventory checks, diagnose equipment issues with customers via video or photos, and contact manufacturers for quotes.
• Perform other duties as assigned by Management.
Qualifications and requirements
• High School or equivalent required.
• Minimum of 2 years in a customer service or administrative role.
• Proficient with office equipment, including computers, printers, copiers and fax machines.
• Strong organizational and administrative skills.
• Excellent verbal communication and a friendly, professional telephone manner.
Competencies
• Customer Focused: Ability to create positive interactions and ensure customer satisfaction.
• Problem Solving: Capable of assessing and troubleshooting equipment issues through remote assistance and coordination with manufacturers.
• Detail Oriented: Accurately process paperwork, handle sensitive information, and maintain thorough records.
• Team Collaboration: Ability to work effectively within a team, coordinating with technicians and other staff to fulfill customer needs.
• Adaptability: Flexible to manage multiple tasks and adjust to changing priorities.
Physical Requirements
• Work is performed in a temperature-controlled office environment.
• Frequent sitting and computer work, occasional lifting up to 20 pounds, and occasional movement to access all facility areas.
• Clear vision, hearing, and speech are necessary for phone interactions and computer support tasks.
Discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, age (40 or older) or genetic information (including family medical history) is illegal and will not be tolerated. In addition, we will provide reasonable accommodations (changes to the way things are normally done at work) to applicants and employees who need them for medical or religious reasons, as required by law.
Pay Range: $20 per hour