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30 Rainfocus Customer Service Representative Jobs Hiring Near You

RainFocus

Helpdesk Technician

Orem, UT · On-site

$17.50 - $23.50/hr

About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our ... With a focus on excellent customer service, these professionals ensure a seamless and efficient IT ...

RainFocus

Solution Architect (Remote)

Lehi, UT · Remote

$64.50 - $85/hr

About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our ... represent RainFocus's implementation expertise through thought leadership and client advocacy.

RainFocus

Helpdesk Technician

Orem, UT

$17.50 - $23.50/hr

About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our ... With a focus on excellent customer service, these professionals ensure a seamless and efficient IT ...

RainFocus

Helpdesk Technician

Orem, UT · On-site

$17.50 - $23.50/hr

About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our ... With a focus on excellent customer service, these professionals ensure a seamless and efficient IT ...

RainFocus

Integration Specialist (Remote)

Lehi, UT · On-site +1

About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our ... Ability to assist Services teams with integration discovery and scoping * Must be comfortable ...

RainFocus

UI Developer (Remote)

Lehi, UT · Remote

$51.25 - $66.50/hr

About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our ... We were able to pivot our product and services offering in 2020 to continue growing and serving new ...

RainFocus

Solution Architect (Remote)

Lehi, UT

$59.25 - $78/hr

About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our ... represent RainFocus's implementation expertise through thought leadership and client advocacy.

RainFocus

Project Manager (Remote)

Lehi, UT · Remote

About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our ... The Project Manager is a member of our client services team and works closely with clients and ...

RainFocus

Solution Architect (Remote)

Lehi, UT · On-site +1

$59.25 - $78/hr

About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our ... represent RainFocus's implementation expertise through thought leadership and client advocacy.

RainFocus

Integration Specialist (Remote)

Lehi, UT · Remote

About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our ... Ability to assist Services teams with integration discovery and scoping * Must be comfortable ...

RainFocus

Full Stack Developer (Remote)

Orem, UT · On-site +1

About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our ... Implement full-stack features-from database schema and backend services to frontend components and ...

RainFocus

UI Developer (Remote)

Lehi, UT · On-site +1

$47 - $61/hr

About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our ... We were able to pivot our product and services offering in 2020 to continue growing and serving new ...

RainFocus

Full Stack Developer (Remote)

Orem, UT · Remote

About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our ... Implement full-stack features--from database schema and backend services to frontend components and ...

RainFocus

UI Developer (Remote)

Lehi, UT

$47 - $61/hr

About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our ... We were able to pivot our product and services offering in 2020 to continue growing and serving new ...

RainFocus

Project Manager (Remote)

Lehi, UT · On-site +1

About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our ... The Project Manager is a member of our client services team and works closely with clients and ...

RainFocus

Integration Specialist (Remote)

Lehi, UT · On-site

About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our ... Ability to assist Services teams with integration discovery and scoping * Must be comfortable ...

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Infographic showing various Customer Service Representative job openings at Rainfocus in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 17% Physical, and 83% Remote job distribution.

Helpdesk Technician

RainFocus

Orem, UT • On-site

$17.50 - $23.50/hr

Full-time

Retirement, PTO

Posted 13 days ago

Job description

RainFocus, one of the most innovative software companies, is in search of an exceptional Helpdesk Technician. 
 
We are seeking a skilled and customer-oriented Helpdesk Technician to join our dynamic IT team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. If you are passionate about technology, enjoy problem-solving, and thrive in a fast-paced environment, we want to hear from you!
 
About RainFocus
 
RainFocus cares about its employees, customers, and the world in which we live. Our rapidly-growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market - it will be challenging, fun and exciting.
 
What You'll Experience with Your Job
 
A Helpdesk Technician plays a crucial role in providing technical support to end-users, addressing and resolving issues related to computer systems, hardware, and software. Their responsibilities include responding to user inquiries via phone, email, or in-person, diagnosing and troubleshooting technical problems, installing and configuring hardware and software, and collaborating with team members to escalate complex issues. Helpdesk Technicians also maintain accurate records of support interactions and contribute to the development and maintenance of IT documentation. With a focus on excellent customer service, these professionals ensure a seamless and efficient IT environment, helping users navigate and utilize technology effectively.
Essential Responsibilities:
  • The Helpdesk Technician will support employees by providing solutions to helpdesk tickets and other IT related issues, and as such will:
  • Provide first-level technical support to end-users via phone, email, and in-person
  • Diagnose and resolve hardware and software issues
  • Install, configure, and maintain computer systems and peripherals
  • Collaborate with other IT team members to escalate and resolve complex issues
  • Maintain accurate records of technical issues and resolutions in the helpdesk ticketing system
  • Assist in the development and maintenance of IT documentation and knowledge base
  • Conduct user training sessions on various IT tools and applications
  • Stay up-to-date with the latest technology trends and recommend improvements to enhance the overall IT infrastructure
Applicable Skills & Experience
  • US Citizen/Authorized to work in the US
  • 1 - 5 years' relevant experience from any field, such as (but not limited to):
  • Proven experience as a Helpdesk Technician or in a similar role
  • Strong knowledge of Microsoft Windows and Office applications
  • Proficient in supporting and troubleshooting Apple MacOS environments.
  • Proficiency in modern device management principles, including automated device enrollment, configuration policy enforcement, and application deployment for both MacOS and Windows environments.
  • Familiarity with troubleshooting hardware, software, and network issues
  • Excellent customer service and communication skills
  • Ability to work independently and collaboratively in a team environment
  • Detail-oriented and organized with effective problem-solving skills
  • IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
Personal Characteristics:
  • The best candidates for this position will need to have strong chemistry and cultural fit within RainFocus.
  • They will need to be able to:
  • Work comfortably in an environment that often involves highly confidential information and be able to keep such information confidential
  • Work well with cross-functional teams
  • Empower people to live and work securely 
  • A "putting people first" attitude
  • Self-motivated / Proactive
  • Team-player
  • Good communicator
  • Reliable / Dependable
  • Desire to learn & be mentored
Why work at RainFocus?
 
At RainFocus, we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. 
 
As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k and generous PTO. 
 
What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!
 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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