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ABB

RDC Customer Support

Mount Juliet, TN · On-site

$16 - $20.50/hr

Collaborate with customers and sales periodically to collect/receive the forecast and take appropriate actions internally with the RDC and feeder factories, using available tools and collecting ...

Hyundai Mobis

Customer Relations Specialist - RDC

AL · On-site

Overview Responsible for managing customer orders and service-related operations to ensure timely and accurate supply of After Service(A/S) parts from MAL RDC. Acts as a key communication point ...

ABB

RDC Customer Support

Mount Juliet, TN · On-site

$17 - $23/hr

Collaborate with customers and sales periodically to collect/receive the forecast and take appropriate actions internally with the RDC and feeder factories, using available tools and collecting ...

Abb Holdings Inc

RDC Customer Support

Mount Juliet, TN · On-site

$17 - $23/hr

Collaborate with customers and sales periodically to collect/receive the forecast and take appropriate actions internally with the RDC and feeder factories, using available tools and collecting ...

Novolex

Human Resources Manager

San Bernardino, CA

Lead the Talent Management effort at the RDC level through the development and implementation of new leader assimilations (including coaching and mentoring) of new RDC leadership talent, the ...

ABB

RDC Customer Support

Mount Juliet, TN

$17 - $23/hr

Collaborate with customers and sales periodically to collect/receive the forecast and take appropriate actions internally with the RDC and feeder factories, using available tools and collecting ...

Abb Holdings Inc

RDC Customer Support

Mount Juliet, TN · On-site

$16 - $20.50/hr

Collaborate with customers and sales periodically to collect/receive the forecast and take appropriate actions internally with the RDC and feeder factories, using available tools and collecting ...

Novolex

Human Resources Manager

San Bernardino, CA

Lead the Talent Management effort at the RDC level through the development and implementation of new leader assimilations (including coaching and mentoring) of new RDC leadership talent, the ...

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Infographic showing various job openings at Rdc in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

RDC Customer Support

ABB

Mount Juliet, TN • On-site

$16 - $20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 16 days ago

ABB Group rating

8.1

Company rating: 8.1 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

153rd of 495 rated machine equipment manufacturers

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Planning & Fulfillment Manager
Your role and responsibilities
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
The work model for the role is: #LI-onsite
You will be mainly accountable for:
  • Ensure the execution of the stock policy is according with the contract and KPI established, maintain the reports/presentations and follow up open actions and proactively escalated before issues arise to take actions.
  • Lead and own communication across the organization of internal/external stakeholders, and customer issues resolution process to ensure customer's satisfaction.
  • Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, Feeder Factories, and other internal and/or external teams.
  • Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoices, etc.) is in place.
  • Monitor and control backlog in proactive approach to ensure customers receive accurate and timely information.
  • Collaborate with customers and sales periodically to collect/receive the forecast and take appropriate actions internally with the RDC and feeder factories, using available tools and collecting additional relevant information.
  • Monitor and develop the strategy to ensure 100 % ROTD.
  • Build long-term relationships with customers to collaborate and improve process as needed looking at the success of the stock contract.
  • Proactively identify fulfillment issues and communicate them to customers. Work with PMM or Engineering to provide alternate materials if possible.

Qualifications for the role
  • Preferred bachelor's degree in engineering, Business Administration, or related field with 6+ years relevant work experience in the following: Incoterms knowledge, customer experience success, project execution, and supply chain. Will consider associate's degree in engineering, Business administration or related field with 8+ years relevant work experience. High School Diploma with 10 plus years of experience
  • Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
  • Previous Supply Chain Experience.
  • Advanced ability to use Microsoft Office products.
  • Advanced ability to use SAP.
  • Moderate ability to Project Management using MS Project or Excel.
  • Advanced ability to stay organized and meet deadlines on administrative duties.
  • Data Analysis & Reporting Data Analysis & Reporting.
  • Candidates must already have work authorization that would permit them to work for ABB in the US.

What's in it for you
We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-Onsite
ABB Benefit Summary for eligible US employees:
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more.
Health, Life & Disability
  • Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
  • Choice between two dental plan options: Core and Core Plus
  • Vision benefit
  • Company paid life insurance (2X base pay)
  • Company paid AD&D (1X base pay)
  • Voluntary life and AD&D - 100% employee paid up to maximums
  • Short Term Disability - up to 26 weeks - Company paid
  • Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
  • Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
  • Parental Leave - up to 6 weeks
  • Employee Assistance Program
  • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
  • Employee discount program

Retirement
  • 401k Savings Plan with Company Contributions
  • Employee Stock Acquisition Plan (ESAP)

Time off
ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.
More About Us
ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

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About ABB Group

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Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Cary, NC, US

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