At Pylon, we're building the future of B2B Post Sales. Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and ...
Pylon
60 Pylon Jobs Hiring Near You
At Pylon, we're building the future of B2B Post Sales. Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and ...
Technical Account Manager
San Francisco, CA · Remote
$150K - $180K/yr
About Pylon America's $13T mortgage market is one of the most important financial systems in the world. It underwrites the middle class and is the mechanism through which millions of families build ...
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Technical Account Manager
San Francisco, CA · Remote
$150K - $180K/yr
About Pylon America's $13T mortgage market is one of the most important financial systems in the world. It underwrites the middle class and is the mechanism through which millions of families build ...
Implementation Engineer
Seattle, WA · On-site
At Pylon, we're building the future of B2B Post Sales We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers ...
Implementation Engineer
Seattle, WA · On-site
At Pylon, we're building the future of B2B Post Sales We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers ...
At Pylon, We're Building The Future Of B2B Post Sales We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers ...
At Pylon, We're Building The Future Of B2B Post Sales We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers ...
Customer Success Manager
Boston, MA · On-site
At Pylon, we're building the future of B2B Post Sales. Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and ...
Customer Success Manager
Boston, MA · On-site
At Pylon, we're building the future of B2B Post Sales. Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and ...
At Pylon, We're Building The Future Of B2B Post Sales We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers ...
At Pylon, We're Building The Future Of B2B Post Sales We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers ...
At Pylon, we're building the future of B2B Post Sales We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers ...
At Pylon, we're building the future of B2B Post Sales We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers ...
At Pylon, we're building the future of B2B Post Sales We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers ...
At Pylon, we're building the future of B2B Post Sales We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers ...
At Pylon, we're building the future of B2B Post Sales We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers ...
At Pylon, we're building the future of B2B Post Sales We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers ...
At Pylon, we're building the future of B2B Post Sales We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers ...
At Pylon, we're building the future of B2B Post Sales We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers ...
At Pylon, we're building the future of B2B Post Sales We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers ...
At Pylon, we're building the future of B2B Post Sales We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers ...
About Pylon America's $13T mortgage market is one of the most important financial systems in the world. It underwrites the middle class and is the mechanism through which millions of families build ...
About Pylon America's $13T mortgage market is one of the most important financial systems in the world. It underwrites the middle class and is the mechanism through which millions of families build ...
Pylon Scaled Customer Success Manager Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and customer success in ...
New
Pylon Scaled Customer Success Manager Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and customer success in ...
New
At Pylon, we're building the future of B2B Post Sales. Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and ...
At Pylon, we're building the future of B2B Post Sales. Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and ...
At Pylon, we're building the future of B2B Post Sales. Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and ...
At Pylon, we're building the future of B2B Post Sales. Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and ...
At Pylon, we're building the future of B2B Post Sales We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers ...
At Pylon, we're building the future of B2B Post Sales We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers ...
At Pylon, we're building the future of B2B Post Sales We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers ...
At Pylon, we're building the future of B2B Post Sales We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers ...
Software Engineer (AI Infra)
Austin, TX · On-site
At Pylon, we're building the future of B2B Post Sales. We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers ...
Software Engineer (AI Infra)
Austin, TX · On-site
At Pylon, we're building the future of B2B Post Sales. We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers ...
At Pylon, we're building the future of B2B Post Sales. Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and ...
At Pylon, we're building the future of B2B Post Sales. Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and ...
Software Engineer (AI Infra)
New York, NY · On-site
At Pylon, we're building the future of B2B Post Sales. We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers ...
Software Engineer (AI Infra)
New York, NY · On-site
At Pylon, we're building the future of B2B Post Sales. We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers ...
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Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 16 days ago
Job description
At Pylon, we're building the future of B2B Post Sales.
What you'll do
Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and customer success in real time.
We're backed by a16z, BCV, General Catalyst, and Y Combinator.
More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.
Our product spans a large and complex problem space, which means there is real ownership, real responsibility, and a lot to build.
We don't believe scale should mean worse customer experience.We believe that by using our own tools and creating seamless, efficient internal processes, we can give our smaller customers the help and resources they need to be successful, without forcing them into a weekly call they didn't ask for.
As a Scaled CSM, you'll be responsible for making this work at scale. We're looking for someone who takes learnings from hands on work and turns it into repeatable, scalable processes.
What you'll do
Join our scaled CS Team: Work alongside our Scaled CS team to manage a high-volume portfolio while ensuring every customer, regardless of size, receives a high-quality and responsive experience through Pylon.
Manage the Customer Lifecycle: Host calls and manage inbound communication across Slack, email, and Pylon. Own the full lifecycle for your book of business, from post-onboarding stabilization through renewal.
Execute and Refine the Playbook: Run established success motions and turn real customer interactions into improvements to our playbooks. As we scale the team, you will help define what "great" looks like.
Proactive Health Management: Monitor product usage and customer signals to identify churn risks and expansion opportunities. You are accountable for keeping the scaled segment healthy and identifying which accounts are ready for deeper partnership.
Collaborate on Infrastructure: Partner closely with the Customer Success team, Product, and Engineering to design the tooling and automated workflows required to support 1,000+ customers effectively.
Product Advocacy: Use Pylon every day for your own workflows. Your hands-on usage will directly influence feature prioritization and how we shape the future of post-sales software.
Location: Based in San Francisco or willing to relocate, with enthusiasm for working in person.
Customer Communication: Comfortable interacting with customers daily over chat and video.
Analytical Thinking: Able to deeply understand customer use cases and recommend thoughtful, strategic solutions.
Operational Discipline: Highly organized, process-oriented, and capable of managing a high-volume workload.
Product Curiosity: Interested in exploring product nuances and designing more efficient workflows.
Bonus: Experience building or analyzing dashboards in modern analytics tools.
Fully covered medical, dental, and vision insurance for employees
401(k) retirement plan
Commuter benefits
Parental leave
14 company holidays + unlimited PTO
Annual offsite
Lunch, dinner, and snacks at the office
Fitness stipend
More about Pylon
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 100+ and growing!