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Pure Hockey
Pure Hockey

65 Pure Hockey Project Manager. Jobs Hiring Near You

Pure Hockey

Customer Support Specialist

Holliston, MA · Hybrid

$20 - $30/hr

Holliston, MA (hybrid; 3 days in office) Pure Hockey is seeking a Customer Support Specialist to ... Document all customer interactions in our CRM system and escalate issues when necessary.

Pure Hockey

Customer Support Specialist

Holliston, MA · On-site

$20 - $30/hr

Holliston, MA (hybrid; 3 days in office) Pure Hockey is seeking a Customer Support Specialist to ... Document all customer interactions in our CRM system and escalate issues when necessary.

Pure Hockey

Warehouse Associate

Holliston, MA · On-site

$17 - $23/hr

Holliston, MA Description Pure Hockey is a privately-owned specialty sporting goods company with ... Warehouse Management System (WMS) experience preferred * Ability to be highly productive in a fast ...

Pure Hockey

Warehouse Associate

Holliston, MA · On-site

$17 - $23/hr

Holliston, MA Description Pure Hockey is a privately-owned specialty sporting goods company with ... Warehouse Management System (WMS) experience preferred * Ability to be highly productive in a fast ...

Pure Hockey

Warehouse Associate

Holliston, MA · On-site

$17 - $23/hr

Holliston, MA Description Pure Hockey is a privately-owned specialty sporting goods company with ... Warehouse Management System (WMS) experience preferred * Ability to be highly productive in a fast ...

Pure Hockey

Sales Associate - Part Time

New Rochelle, NY · On-site

$17 - $19/hr

Description Retail Sales Associates play a meaningful role at Pure Hockey. The Sales Associate ... manager Requirements Excellent communication and interpersonal skills Strong customer service ...

Pure Hockey

Retail Sales Associate - Part Time

Troy, MI · On-site

$13.75 - $15.75/hr

Description Retail Sales Associates play a meaningful role at Pure Hockey. The Sales Associate ... Other duties assigned by manager Requirements Requirements: Excellent communication and ...

Pure Hockey

Sales Associate - Part Time

Columbus, OH · On-site

$12 - $15/hr

Description Retail Sales Associates play a meaningful role at Pure Hockey. The Sales Associate ... Other duties assigned by manager Requirements Requirements: Excellent communication and ...

Pure Hockey

Sales Associate - Part Time

Fairfield, NJ · On-site

$15.92 - $17.92/hr

Retail Sales Associates play a meaningful role at Pure Hockey. The Sales Associate position ... Other duties assigned by manager Requirements * Excellent communication and interpersonal skills

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Pure Hockey Jobs Information

Do workers at Pure Hockey get paid breaks?

Sometimes. Only some people get paid breaks.
47% of people say they don’t get paid breaks.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and August 2025.

Does Pure Hockey pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
76% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and December 2025.

Do part-time workers get paid time off at Pure Hockey?

Most people who work part-time don’t get paid time off.
100% of people who work part-time say they don’t get paid time off
Based on data from 7 people who took the Breakroom Quiz between May 2025 and December 2025.

Is the health insurance from Pure Hockey affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 8 people who took the Breakroom Quiz between March 2025 and September 2025.

Do people get paid time off at Pure Hockey?

Some people get paid time off from work.
64% of people say they don’t get paid time off.
Based on data from 11 people who took the Breakroom Quiz between May 2025 and December 2025.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 33% of people with changing schedules find out their shifts one week or less ahead of time.
  • 42% of people with changing schedules find out their shifts two weeks ahead of time.
  • 17% of people with changing schedules find out their shifts three weeks ahead of time.
  • 8% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 24 people who took the Breakroom Quiz between November 2024 and December 2025.

Do workers at Pure Hockey worry about hours?

Some people worry about getting enough hours.
43% of people report they worry about getting enough hours.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and December 2025.

Do Pure Hockey workers get to choose the shifts they work?

Most people get to choose which shifts they work.
70% report that they have enough control over which shifts they work.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and December 2025.

How easy is it for Pure Hockey workers to change shifts?

Some people find it hard to change shifts.
38% of people report that it’s hard to change shifts if they need to.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and December 2025.

How easy is it to get time off at Pure Hockey?

Some people find it hard to get time off.
48% of people report it’s hard to get time off.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and December 2025.

Do Pure Hockey managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
91% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and December 2025.

Do jobs at Pure Hockey spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and December 2025.

How easy is it to take sick days at Pure Hockey?

Some people find it hard to take sick days.
43% of people report that it’s hard to take time off if they are sick.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and December 2025.

Is a Pure Hockey job good for students?

Most students say this is a good place to work if you’re studying.
100% of students report this is a good place to work if you’re studying.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and June 2025.

Do people at Pure Hockey feel treated with respect by their managers?

Most people feel treated with respect by their managers.
90% of people say they’re treated with respect by their managers.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and December 2025.

Do people at Pure Hockey get to take their breaks without interruption?

Most people get breaks without interruption.
69% of people report that they get to take their breaks without interruption.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and August 2025.

Is it stressful to work at Pure Hockey?

Some people feel stressed here.
48% of people say they often feel stressed at work.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and December 2025.

Do people at Pure Hockey enjoy their jobs?

Most people enjoy their job.
84% of people report they enjoy their job.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and December 2025.

Do people at Pure Hockey recommend working with their team?

Only some people recommend working with their team.
48% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and December 2025.

Do people get enough training when they start at Pure Hockey?

Most people got enough training when they started.
74% of people report they got enough training when they started working here.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and December 2025.

Do people get support to advance at Pure Hockey?

Only some people are given support to advance their career here.
In the last year, 45% of people report not being given support to advance their career here.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and December 2025.

Do people think Pure Hockey’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
73% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and December 2025.

Do workers feel well informed about how Pure Hockey is doing?

Most people feel well informed about how the company is doing.
67% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and September 2025.

What other companies are hiring for Project Manager. jobs?

What are the most popular jobs at Pure Hockey?

What are the most popular categories at Pure Hockey?

Infographic showing various Project Manager. job openings at Pure Hockey in the United States as of September 2026, with employment types broken down into 40% Full Time, and 60% Part Time. Highlights an 99% Physical, and 1% Hybrid job distribution.

Customer Support Specialist

Holliston, MA • Hybrid

Pure Hockey
Retail • 51 - 200 employees
Learn more about Pure Hockeyexternal

$20 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Pure Hockey rating

5.9

Company rating: 5.9 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

406th of 740 rated retailers

Job description

Description

Title: Customer Support Specialist

Location: Holliston, MA (hybrid; 3 days in office)


Pure Hockey is seeking a Customer Support Specialist to join our fast-growing and dynamic customer service team. As the largest retailer of hockey equipment in the U.S., we take pride in delivering exceptional service and support to our valued customers.


In this role, you will serve as a key liaison between our company and both current and prospective customers. The ideal candidate will take full ownership of resolving customer inquiries, concerns, and complaints with professionalism and efficiency.

At Pure Hockey, we are committed to providing effective solutions and creating meaningful, long-term relationships with our customers.


Responsibilities

  • Respond to customer inquiries promptly and professionally via phone, email, and live chat.
  • Resolve product or service issues by clarifying the customer's complaint, determining the cause, and finding the best solution.
  • Process orders, returns, exchanges, and warranty claims accurately and efficiently.
  • Maintain deep knowledge of our products, promotions, and policies to assist customers effectively.
  • Document all customer interactions in our CRM system and escalate issues when necessary.
  • Collaborate with internal teams (e.g., shipping, inventory, e-commerce) to ensure timely resolution of issues.
  • Strive to exceed customer expectations and contribute to customer loyalty and retention.
  • Identify trends in customer feedback and report them to help improve products and services.

Requirements

  • 1+ years of experience in customer service or support role
  • Experience with multi-line telephones, online ticketing systems, email management systems, live chat, and personal computers is a plus.
  • Advanced sense of integrity and commitment to customer satisfaction.
  • Demonstrated passion for excellence with respect to treating and caring for customers.
  • Strong phone, verbal & written communication skills along with active listening.
  • Pleasant, patient, and friendly attitude
  • A passion for hockey or sporting goods is a plus but not required.
  • Must be able to work one weekend day and some holidays

Benefits

  • Medical, Dental, Vision & Disability Insurance
  • Life and Long-Term Disability Insurance
  • Flexible Spending Plan
  • 401(k) with match
  • Paid Time Off
  • Paid Holidays
  • Parental Leave
  • Employee Discount

$20-$30 per hour


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