Prolific is building the biggest pool of quality human data in the world, connecting researchers ... compliance, or service management topics • A PayPal account to receive payment from our clients ...
Prolific
1 Prolific Compliance Manager Jobs Hiring Near You
Prolific is building the biggest pool of quality human data in the world, connecting researchers ... compliance, or service management topics • A PayPal account to receive payment from our clients ...
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Full-time
Re-posted 21 days ago
Job description
Job Summary:
Prolific is building the biggest pool of quality human data in the world, connecting researchers with participants. They are seeking IT and Tech Leaders with hands-on experience in ITSM or ESM platforms to join their Expert Network as subject matter experts, where they will share their insights and expertise in research tasks.
Responsibilities:
• share your expert perspective on topics such as internal ticketing workflows, employee service requests, IT policy, and IT operations processes
• apply your real-world experience to assess and respond to IT and service management scenarios, such as incident escalation, ticket triage, employee onboarding requests, and internal helpdesk workflows
• participate in structured surveys or interviews where your domain expertise informs research into service management practices and IT operations
• provide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms in IT and operations contexts
• contribute subject matter expertise to help research teams better understand how IT functions use and evaluate service management platforms
Qualifications:
Required:
• Director-level or above experience in IT, Technology, IT Operations, or a related function
• Deep background in one or more areas such as IT Service Management, IT Operations, or Enterprise Service Management
• Current or recent hands-on use of an ITSM or ESM platform such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks
• Experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management
• The ability to draw on complex IT service workflows and ticketing experience to answer research questions and provide clear, nuanced expert insight
• Exceptional written communication skills and a high level of attention to detail when responding to questions on IT policy, compliance, or service management topics
• A PayPal account to receive payment from our clients
Preferred:
• Familiarity with systems like Workday, SAP SuccessFactors, ADP, or Oracle HCM
• Familiarity with Excel/Google Sheets for workforce analytics and Notion/Jira for asynchronous collaboration
Company:
Building the most advanced global infrastructure for People Science. Founded in 2014, the company is headquartered in London, GBR, with a team of 51-200 employees. The company is currently Growth Stage.
Prolific is building the biggest pool of quality human data in the world, connecting researchers with participants. They are seeking IT and Tech Leaders with hands-on experience in ITSM or ESM platforms to join their Expert Network as subject matter experts, where they will share their insights and expertise in research tasks.
Responsibilities:
• share your expert perspective on topics such as internal ticketing workflows, employee service requests, IT policy, and IT operations processes
• apply your real-world experience to assess and respond to IT and service management scenarios, such as incident escalation, ticket triage, employee onboarding requests, and internal helpdesk workflows
• participate in structured surveys or interviews where your domain expertise informs research into service management practices and IT operations
• provide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms in IT and operations contexts
• contribute subject matter expertise to help research teams better understand how IT functions use and evaluate service management platforms
Qualifications:
Required:
• Director-level or above experience in IT, Technology, IT Operations, or a related function
• Deep background in one or more areas such as IT Service Management, IT Operations, or Enterprise Service Management
• Current or recent hands-on use of an ITSM or ESM platform such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks
• Experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management
• The ability to draw on complex IT service workflows and ticketing experience to answer research questions and provide clear, nuanced expert insight
• Exceptional written communication skills and a high level of attention to detail when responding to questions on IT policy, compliance, or service management topics
• A PayPal account to receive payment from our clients
Preferred:
• Familiarity with systems like Workday, SAP SuccessFactors, ADP, or Oracle HCM
• Familiarity with Excel/Google Sheets for workforce analytics and Notion/Jira for asynchronous collaboration
Company:
Building the most advanced global infrastructure for People Science. Founded in 2014, the company is headquartered in London, GBR, with a team of 51-200 employees. The company is currently Growth Stage.