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JobDescription
Job Summary: By remaining alert and observant, Hub of Hope Security Guards will work, as part of the team, to ensure the overall safety of participants, staff and volunteers throughout the site.
Essential Duties and Responsibilities
General Expectations
o Monitor the flow of participants into the Hub of Hope.
o Maintain a watchful eye on open spaces, while also remaining alert to disturbances in other corners of the Hub, including the hospitality suite, the administrative suite and the clinic.
o Conduct regular and unscheduled rounds of the upper and lower levels of the Hub of Hope.
o Monitor security cameras, using them effectively to prevent potential incidents before they arise.
Incidents

• Remain aware of any incidents occurring during the day or during the previous day.
• Become familiar with the names and faces any participants who have been asked to take a break from the Hub of Hope.
• Use appropriate de-escalation techniques to respond to incidents when they arise.
• Use physical intervention only as a last resort, when required to protect oneself or others from imminent bodily harm.
• Record observations and complete incident reports as required.

Communication
o Maintain regular communication with other Hub security guards throughout the day. Notify one another and the administrator on duty before leaving a post or taking a break.
o Report any unusual, unlawful, or unethical behavior to the administrator on duty immediately, along with any other questions or concerns.
End of Shift
o Complete closing rounds by checking all areas of the Hub and all rooms to ensure that all doors have been secured, all participants have left, and there are no unauthorized persons remaining in the Concourse.
Other Duties
o Participate in staff meetings
o Complete all required trainings
o Assist in emergency response as needed.
o Complete other duties as assigned.
Minimum Qualifications

• 1-2 years of experience as a security guard
• 1-2 years of experience [CP1] in the social service system or a homeless provider network

o Excellent listening, communication, collaboration, and teamwork skills
o Ability to deal effectively with resistance
Preferred Qualifications
High School Diploma or GED
Valid Driver's License
Project HOME is an Equal Opportunity Employer
[CP1]What about experience as a security guard?